QASP_Custodial.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

CUSTODIAL SERVICES

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this SOW. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Delivery Summary (SDS) in the maintenance contract.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

This QASP is based on the premise the government desires to maintain a quality standard in operating, maintaining, and repairing facilities and that a service contract to provide the service is the best means of achieving that objective.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

QUALITY ASSURANCE SURVEILLANCE PLAN SUMMARY

Performance Objective SOW Para Performance Threshold Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty;. Plastic liners are in good condition.

Trash containers are free of odors and visible dirt. Trash and recycling is emptied into outdoor trash collection container. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt,

1.1. Less than three customer

complaints for the month.

debris, litter and other foreign matter. Dust is not visible.

Basic Restroom Cleaning Services.

Restrooms and locker rooms are disinfected and free of dirt, deposits, streaks and odors.

Showers are disinfected and free of soap films, scum and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service.

1.2. Less than three customer

complaints for the month.

Periodic Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

1.3. Less than three customer

complaints for the reporting period.

SURVEILLANCE: The government quality assurance (QA) person will receive complaints from office personnel and pass them to the contractor's quality control inspector (QCI) for correction.

STANDARD: 95% of all services are performed without customer complaints for the month or service period. The QA shall notify the contracting officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items (Feb 2012) or the appropriate Inspection of Services clause, if any of the above services exceed five customer complaints.

PROCEDURES: Any employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the QA who will work with the Contractor to correct the deficiency.

QUALITY ASSURANCE SURVEILLANCE PLAN SUMMARY