CUSTODIAL_PERFORMANCE_WORK_STATEMENT.pdf

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

PAGOSA RANGER DISTRICT

DESCRIPTION OF SERVICES

The Contractor shall provide all management, supervision, equipment, tools, supplies and labor necessary to ensure that custodial services are performed at the Pagosa Ranger District, Pagosa Springs, Colorado, in a manner that will maintain a satisfactory condition and present a clean, neat and professional appearance.

PLACE OF PERFORMANCE: Pagosa Ranger District, 180 Pagosa Street, Pagosa Springs, Colorado.

1.1. BASIC CLEANING SERVICES.

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement and the Service Delivery Summary (SDS) in Section 2.

1.1.1. Floors and Stairs. All floors and stairs, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and freedom from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original/proper position.

1.1.1.1. Vacuum Carpets. Vacuum carpeted areas on floors and stairs. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

1.1.1.2. Clean Carpets. Spot clean or shampoo dirty carpets over an area of 2 square feet or less. Spots must be removed immediately.

1.1.1.3. Vacuum and Clean Floor Mats. Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.2. Trash and Recycling. All trash containers shall be emptied and returned to their initial location.

Boxes, cans, papers placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Recyclables (paper, aluminum cans, plastics, and glass) shall be collected, sorted and placed in the appropriate outdoor receptacle.

1.1.3. Clean Interior Glass/Mirrors. Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

1.1.4. Clean Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.7. General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.1.8. General Dusting. All horizontal surfaces must be dusted or cleaned to eliminate dust collection and cobwebs from railings, counters, ledges, display surfaces and walls. All book cases, desks and filing cabinets shall be kept clean and free of dust. Remove cobwebs from outside of office building as needed (June/October).

1.1.9. Light Fixtures. All light fixtures and panels shall be cleaned twice annually so as to be free of dust, dirt and debris. Change light bulbs and fluorescent bulbs as needed from Government provided inventory.

1.2. BASIC RESTROOM CLEANING SERVICES (Main Building and Warehouse).

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement and the Service Delivery Summary (SDS) in Section 2.

1.2.1. Clean and Disinfect. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors.

Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.2.2. Descale Toilet Bowls and Urinals. Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.2.3. Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.2.4. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, toilet paper and paper towels do not run out. Supplies shall be stored in designated areas. The quantity of supplies distributed shall be adequate to meet the usage requirement until the next distribution.

1.3. PERIODIC CLEANING SERVICES.

1.3.1. Strip, Scrub, Seal, and Wax Floors. Strip, scrub, seal, and wax floors as necessary, and at twice annually, to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration.

1.3.2. Clean Interior Windows. Clean glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

Windows in lobby area shall be cleaned twice per month. Other interior windows shall be cleaned monthly. Window blinds shall be cleaned twice per year (May/September).

1.3.3. Clean Exterior Windows. Windows are the glass surfaces that are an integral part of the outer wall of the building. Storm windows and window screens shall be removed, cleaned, and replaced as needed. After window has been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter.

1.3.4. Clean/Shampoo Carpets. All carpets shall be steam cleaned in accordance with standard commercial practices at least annually. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

1.3.5. Treat Interior Wood. Interior wooden beams and paneling shall be cleaned, treated, and oiled on an annual basis.

2. SERVICE DELIVERY SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective SOW Para Performance Threshold

Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty. Plastic liners are in good condition.

Trash containers are free of odors and visible dirt. Trash and recyclables are emptied into outdoor collection container.

Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits.

Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter.

Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

1.1. Not to exceed 3 customer

complaints per month.

Basic Restroom Cleaning Services.

Restrooms are disinfected and free of dirt, deposits, streaks and odors. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service.

1.2. Not to exceed 3 customer

complaints per month

Periodic Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

1.3. Not to exceed 3 customer

complaints for the reporting period.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

• Keys/ locks necessary for access areas requiring work under this contract.

• Dumpsters for trash and refuse disposal

• Receptacle for recyclables

• Storage space for Contractor furnished equipment, tools and supplies

• Toilet paper and paper towels

• Mop buckets

• Utilities

It shall be the Contractor's responsibility to submit a list of items needed to the Contracting Officer's Representative in a timely fashion so that consumable items such as toilet paper and paper towels are always available for building occupant use. The Contractor shall promptly notify the Government when government furnished property is lost or damaged.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in Section 2, Service Delivery Summary.

4.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.3. GOVERNMENT REMEDIES. The contracting officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items (Feb 2012), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4. HOURS OF OPERATION. Monday thru Friday, between the hours of 1700 to 0600 daily (or as may otherwise be negotiated between the parties.)

4.5. SECURITY REQUIREMENTS. The Contractor shall be responsible for safeguarding all Government property used or accessed during contract performance. At the end of each work period, all Government facilities, equipment and materials shall be secured. The Contractor shall double check that all windows and doors are locked nightly. Fans in bathrooms, air conditioners, and other like conveniences shall be turned off. The Contractor should limit the use of Government keys to access Government facility for performance of contract work. The Contractor shall not duplicate any keys issued by the Government and shall immediately report to the Contracting Officer any lost keys.

4.6. USE OF GREEN (ENIVRONMENTALLY PREFERABLE) CLEANING SUPPLIES. The USDA Forest Service requires the use of environmentally preferable products and services in order to comply with federally mandated programs and actively promote a preference for Environmentally Preferable Products. This includes the use of: recovered material products; energy and water efficient products; alternative fuels and fuel efficiency, bio-based products; non-ozone depleting substances;

priority chemicals; and environmentally preferable products.

These products are described on the Office of the Federal Environment Executive website (http://ofee.gov/Resources/Guidance_reports/Guidance_reports_archives/greening.pdf).

Custodial cleaning products used in the performance of this contract shall meet Green Seal Product Standards (http://www.greenseal.org/). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance.

Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content.

Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.biopreferred.gov/)

The contractor shall use Energy Star or other energy-efficient items listed on the Department of Energy's Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list in the performance of this contract.

Before implementing any change that will result in a change to the contract price, the contractor shall submit to the Contracting Officer a price proposal within 30 calendar days following receipt of the change. An equitable adjustment (increase or decrease) will be negotiated, if applicable, under the "Changes" clause of the contract.

4.7. KEY PERSONNEL: The key (supervisory) personnel specified in the Offeror's Technical Proposal are considered to be essential to the work being performed hereunder. Prior to diverting any of the specified individuals to other programs, the Contractor shall notify the Contracting Officer reasonably in advance and shall submit justification, including proposed substitutions in sufficient detail to permit evaluation of the impact on the contract. No diversion shall be made by the Contractor without the written consent of the Contracting Officer; provided, that the Contracting Officer may ratify, in writing, such diversion and such ratification shall constitute the consent of the Contracting Officer required by this clause. The contract may be amended from time to time during the course of the contract to either add or delete personnel, as appropriate.

http://ofee.gov/Resources/Guidance_reports/Guidance_reports_archives/greening.pdf http://www.greenseal.org/ http://www.epa.gov/cpg http://www.biopreferred.gov/