FAEST_GS_PWS_03_May__17.docx

Headquarters Air Mobility Command

(HQ AMC)

Performance Work Statement (PWS) for

GS Flight Attendant Egress Simulator Training (FAEST)

FA4452-18-R-0022

Original Date: 03 May, 2017 Revision #1:

TABLE OF CONTENT

2.0 Name of Program TASKS.

2.1 TASK 1 – Initial and Refresher Egress Simulator Training

· SUB TASK 2.1.1 – Egress Aircrew Flight Equipment (AFE) Training

· SUB TASK 2.1.2 – Fire Fighting Procedures/Training

· SUB TASK 2.1.3 – Ditching Procedures/Training

· SUB TASK 2.1.4 – Emergency Procedures

· SUB TASK 2.1.5 – Aircraft Systems Training

· SUB TASK 2.1.6 – Hazardous Material Handlers Training

· SUB TASK 2.1.7 – In-Flight Illness Training

· SUB TASK 2.1.7.1 – CPR/AED Training

· SUB TASK 2.1.8 – Water Survival Training

· SUB TASK 2.1.9 – Crew Resource Management (CRM) Training

INTRODUCTION/BACKGROUND: The Operational Support Airlift and Executive Airlift (OSA/EA) mission provides transportation to high-level government employees and DoD officials utilizing a fleet composed of military derivatives of the Gulfstream C-20B and C-20H (Gulfstream III), C-37A (Gulfstream IV and V), and G550 (Gulfstream C-37B)

OBJECTIVE/SCOPE: The main objective is to provide flight attendant training for Gulfstream C-20B and C-20H (Gulfstream III), C-37A (Gulfstream IV and V), and G550 (Gulfstream C-37B) to USAF flight attendants to ensure the ability to safely egress passengers from an aircraft in an emergency situation.

TASK REQUIREMENTS: The Contractor shall develop a training plan to provide professional in-depth aircraft classroom and egress simulator training on USAF aircraft Gulfstream C-20B and C-20H (Gulfstream III), C-37A (Gulfstream IV and V), and G550 (Gulfstream C-37B) in accordance with the Gulfsteam Cabin Operating Manual (COM) with particular focus on the flight attendant emergency procedures and emergency equipment . The contractor must base the training plan and the requirements of all tasks in 2.0 of this Performance Work Statement (PWS) on the Gulfstream COM for each aircraft Mission Designation Series (MDS). Flight attendant training shall provide a thorough understanding and ability to perform all required flight attendant tasks when confronted with emergency conditions. Each student, at the completion of training, shall be able to perform the necessary procedures when confronted with emergency situations. The contractor will be responsible for obtaining the flight attendant emergency procedures manuals for curriculum development . The contractor will not be responsible for providing the flight attendant emergency procedures manuals to the students. The government will provide flight attendant emergency procedures manual to each student as a part of their professional equipment, and it will be hand-carried to egress training by the student from home-station. The contractor shall provide all other instructional materials, qualified personnel, equipment, tools, materials, supervision, and other items and services necessary to ensure USAF Flight attendant personnel are provided with professional aircraft egress simulator training.

Task 1 – Initial and Refresher Egress Simulator Training. Initial training may be conducted in conjunction with the refresher flight attendant training. Each student receiving initial training will have the opportunity to use their emergency procedures checklists while acting as the 1st flight attendant in at least two mock drills. The contractor shall ensure all crewmembers completing initial and refresher training can perform passenger egress from the aircraft during emergency situations and demonstrate proficiency in air and ground emergency egress procedures. The contractor shall stress the importance of aircrew coordination, aircrew and passenger responsibilities, and use of appropriate emergency egress equipment. Contractor shall ensure aircrews are aware of their responsibilities for conducting safety and passenger briefings. Initial training will be followed up with bi-annual refresher training. The contractor shall provide an operational aircraft simulator that mimics a Gulfsteam aircraft fuselage/cabin in size and function for conducting mock drills in accordance with the emergency procedures checklist from the flight attendant emergency procedures manual. Professional aircraft egress simulator training will include normal and emergency procedures, emergency equipment location and use, in-flight illness training, First Aid/Cardio Pulmonary Resuscitation (CPR) /Automatic Electronic Defibrillator (AED) training, and aircraft systems training in the classroom. The contractor will provide mock simulator drills for unplanned ground evacuation procedures, planned and unplanned crash landing and ditching procedures, sea survival, and firefighting procedures.

Egress Aircrew Flight Equipment (AFE) Training. The contractor shall familiarize flight attendants with aircrew flight equipment by providing an academic and equipment training event, in which aircrew members demonstrate their ability to locate, preflight, and use all aircrew and passenger AFE carried aboard unit aircraft or issued to aircrew members. The emergency equipment training will be in accordance with the COM for each aircraft MDS and conducted with the same emergency equipment that is used on the C-20B, C-20H, C-37A, C-37B airframes. This training includes the limitations and safety issues related to AFE.

Fire Fighting/Smoke Procedures and Training. The contractor shall demonstrate techniques and procedures for extinguishing fires on-board an aircraft utilizing both the halon and water fire extinguisher. The contractor shall identify two types of fire extinguishers - halon and water - and the types of fire they are designed to combat. The contractor shall also provide hands-on firefighting training and firefighting drills which shall be conducted/simulated in a fire fighting simulator that resembles the enclosed environment of an aircraft, e.g., a modified fuselage/cabin, trailer, or tube. This simulator will have the ability to produce live fire and smoke and shall simulate actual aircraft exits in locations and operation.

Ditching Procedures/Training. The contractor shall demonstrate techniques and procedures for aircraft ditching survival. Initial ditching training will be in-depth and thorough. It will include ditching procedures, use of life raft, survival/recovery equipment, survival techniques and recovery techniques. The contractor shall provide hands-on wet ditching survival training which shall be conducted/simulated in a swimming pool while using an equivalent life raft to the ones found on USAF C-20B, C-20H, C-37A, C-37B aircraft.

Emergency Procedures. Contractor shall provide training of general operation, use of aircraft emergency exits, decompression of aircraft cabin, smoke and fumes in the aircraft in accordance with the C-20B, C-20H, C-37A, C-37B aircraft COM. This training will be conducted on an aircraft cabin egress trainer that has an equivalent sized fuselage; exit door(s); interior cabin, and with emergency equipment that functions in a manner that flight attendants experience while operating on actual aircraft used by the USAF (Gulfsteam C-20B, C-20H, C-37A, C-37B). Simulators must have all C-20B, C-20H, C-37A, C-37B plug-type door(s) and be large enough to facilitate emergency procedure scenarios utilizing the basic flight attendant crew complement of each respective airframe in their assigned positions.

Aircraft Systems Training. The contractor shall identify and demonstrate the use of aircraft lighting and electrical systems, communication systems, fire-extinguishing systems (lavatory), and emergency evacuation systems in accordance with the student’s respective aircraft COM.

Hazardous Material Handlers Training. The contractor will provide hazardous material training to familiarize crewmembers with procedures and restrictions when carrying hazardous materials IAW AFMAN 24-204 (I), Preparing Hazardous Materials for Military Air Shipments. Training should be designed to review aircrew hazardous materials procedures, IAW AFMAN 24-204 (I), AFJI 11-204, Operational Procedures for Aircraft Carrying Hazardous Materials, and AMCH 11-214, Aircrew Hazardous Materials Handbook, all teaching materials shall be current and up-to-date with Air Force and civilian equivalent operational guidance. Hazardous Material training shall include the types of material a flight attendant may be exposed to, with particular emphasis being placed on “dry ice” and lithium batteries handling, usage and storage. and identification of hazardous material symbols. Contractor shall explain necessary safety precautions to be taken as a hazardous material handler.

In-Flight Illness Training. In-flight illnesses and the first aid response training IAW AFI 11-200 and AFMAN 24-204 (I) , Aircrew Training, Standardization/Evaluation, and General Operations Structure.

CPR/AED Training. The contractor will train crewmembers in the performance of prescribed American Red Cross CPR procedures to obtain critical lifesaving skills training. Training will also provide hands-on familiarization on the use and function of an AED. The academics and hands-on training shall be in accordance with American Heart Association and HeartSaver AED protocol and culminate with the award of a American Heart Association CPR certification. The contractor will provide the American Red Cross CPR Certification directly to trainee within 30 days of successful completion of training.

Water Survival Training. The contractor shall provide aircrews with the information necessary for a water survival/ ditching situation. Both academic and equipment training shall be designed to provide aircrew members the opportunity to demonstrate their ability to use all weapon-system specific flotation devices, life rafts and survival equipment components available during an overwater emergency. Students will also employ water survival techniques, and practice rescue procedures IAW AFI 16-1301 and AMC 16-1301 Supplement, Survival, Evasion, Resistance, and Escape, (SERE) Program. Contractor shall provide Water Survival/Ditching training in an pool that simulates an ocean or water based environment. This training shall concentrate on basic life-saving, survival procedures and operation of emergency equipment including applicable aircraft life rafts and slides.

Crew Resource Management (CRM) Training. The contractor shall provide training on the basic principle of CRM to improve the teamwork, dynamics, and effectiveness of aircrews IAW AFI 11-290, Cockpit/ Crew Resource Management Training Program. CRM training shall include hands-on application of classroom-presented CRM concepts through CRM simulator training addressing human factors issues in a realistic mission scenario.

DATA DELIVERABLES(S). The following items are outputs which fall within the scope of this contract and are illustrative of the type of work the Government requires. Deliverables required by the Government in accordance with this PWS shall have a Data Item Description (DID). All deliverables shall be reviewed for timeliness, accuracy and format. If a deliverable due date falls on a weekend or holiday, the contractor shall submit the deliverable on the last work day prior to the due date. In addition, unscheduled project updates shall be provided by Government/COR. Table 1, Data Deliverables, provides a list of the required PWS deliverables.

Products and documentation delivered under this PWS become the property of the Government.

Table 1: Data Deliverables The following deliverables shall be provided IAW Exhibit A-AD:

Contractor Course Materials/FA Training Plan

Training Accomplishment Report

SERVICES SUMMARY (SS). The Services Summary table summarizes the most important performance objectives and performance thresholds (specific standards) as identified within the body of the PWS. The absence of any performance objective and threshold from this SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any provision of the contract. The Government Contract Officer Representatiive (COR) shall evaluate the Contractor on each SS performance objective on a monthly basis and provide a copy of the evaluation to the Contracting Officer (CO).

Simulation mock drills are performed in relevant fuselage/cabin and all Plug Type Doors are in working condition 98% of the time per each class session.

Simulation mock drills are performed and Fire-Fighting/Smoke training equipment all is in working condition 98% of the time per each class session.

Water Survival Ditching training is performed in a pool and all required training aids, slides and rafts are in working condition 98% of the time per each class session.

Note: The Government reserves the right to inspect or test services that have been tendered for acceptance. The Government shall require performance of any nonconforming services at no increase in TO price. If subsequent performance does not correct the performance issue or correction is not possible, the Government shall seek an equitable price reduction or adequate consideration for acceptance of nonconforming services. Past performance history shall be reported in Contractor Performance Assessment Reporting System (CPARS) to reflect satisfactory or unsatisfactory performance .

SUPPLEMENTAL TASK ORDER REQUIREMENTS.

5.1 Program Management Support. The Contractor shall designate a single point of contact (POC) responsible for the overall management and performance of the PWS as described in section. The contractor designee shall be responsible for all requirements of the contract. The Contractor shall provide the name and contact information of the designee to the COR within 10 business days after contract award. Any change to this POC shall be submitted to HQ AMC/A3TA within 5 business days prior to change.

5.2 Student Failure Notification. The POC in section 5.1 will immediately notify the COR electronically if a Flight attendant training student receives an unsatisfactory course grade. Also if at any time throughout the course a student fails to comply with Air Force or contractor expectations in regards to conduct, course objective completion or performance electronic notification shall be immediately be made to the COR to determine the course of action with the student.

5.3 Student Emergency Medical Services. If treatment or hospitalization is required, the contractor shall ensure student receives medical treatment. As the student is a member of the armed forces, he/she shall be taken to the nearest military treatment facility, if possible. The nearest civilian hospital/medical facility shall be a secondary consideration; however, immediate treatment will be given first priority. The contractor shall notify A3T Program Manager and COR immediately, or, at maximum, within 8 hours after becoming aware of a student’s treatment and/or hospitalization. The contractor will not pay for any medical costs or medications on behalf of students. Payment for medical services, and prescribed medications, shall be managed through the military medical program.

5.4 Student Course Critique Forms. Every student must complete an Air Mobility Command (AMC) Student Course Critique at the end of flight attendant training to be collected by the contractor. Contractor shall upload and submit critique forms electronically via WAWF within ten business days of training completion.

5.5 Flight Attendant Training Certificates. A Certificate of Training in agreed format shall be provided to the COR within 10 days of course completion for each student that completes course.

5.6 Place of Performance. All academic training shall be conducted at the contractor’s facility in a specifically designated classroom, free from noise and distractions. Simulator and associated academic instruction will be conducted at the contractor’s facility using appropriate training devices as described in this PWS.

5.7 Hours of Work.

5.7.1 Length of Training Period. The maximum length of a single training period is nine hours per day. All academic training shall be accomplished between the hours of 7am - 6pm local time. This time will include time for breaks and lunch periods. This time may be increased up to 12 hours with student consent and approval of the COR. Approval will be on a case-by-case basis and will not be considered as a matter of routine for the convenience of the student or contractor.

5.7.2 Crew Rest. A period of time between training periods must be set aside for the student so that he/she is adequately rested to begin the next training session. This time must not be broken up into segments and, therefore, must be given as a solid block of time. The minimum length for crew rest time will be 12 hours. For example, a student completes academics on Day 1 at 1800 hours; he/she is not available for further training until Day 2 at 0600 hours thus providing him/her with 12 hours of crew rest. This time may be reduced with consent of the student and approval of the COR. Approval must be requested on a case-by-case basis and will not be considered a matter of routine for the convenience of the student or contractor.

5.8 Continuation of Services. The Contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Contractor shall notify the COR within one business day of personnel resignation, reassignment, or termination. Contractor shall provide follow-up documentation within 72 hours, stating the date and time the position shall be vacant, the reason for vacating the task, the anticipated replacement date of personnel, and what management corrective action shall be taken to ensure task mission completion. The Contractor shall ensure any tasks are filled with qualified personnel within 10 business days of vacancy, to the maximum extent practicable

5.9 Post Award Conference/Kick-Off Meeting. A meeting led by the CO and AMC/A3T representatives will be conducted to ensure a common understanding of the requirements, expectations, and ultimate end products. Contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and projects conducted; assumptions made/expected and results.

5.10 Non-Disclosure Agreements (NDA). In performance of this TO, the Contractor may obtain access to sensitive, nonpublic information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the Federal Acquisition Regulation (FAR); (b) to use and disclose such information only for the purpose of performing this TO and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing/discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the Government COR of any unauthorized release of such information. Due to the sensitive nature of the data and information being worked with on a daily basis, all Contractor personnel assigned to the TO are required to complete the Government provided non-disclosure statement within five calendar days after TO award to ensure information that is considered sensitive or proprietary is not compromised. All replacement Contractor personnel are required to complete the Government provided non-disclosure statement prior to beginning Contractor performance. Additionally, in performance of its responsibilities, the Contractor (to include team members and any Subcontractors) may be required to enter into agreements with other Contractors (hereinafter called “associate contractors” (ASCONs) to facilitate timely exchanges of information necessary to the performance of this contract. Therefore, all Contractor personnel assigned shall be required to complete additional non-disclosure statements prior to technical interchanges to ensure information that is considered sensitive or proprietary by other companies, corporations, or businesses is not compromised. Signed non-disclosure statements shall be provided to the COR within five business days after TO award.

5.11 For Official Use Only (FOUO). The Contractor shall meet Air Force standards for storing, processing, and handling FOUO and other unclassified information and systems in accordance with DoD Manual 5200.01, Volume 4. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

5.12 Quality Assurance. The Government shall perform periodic reviews of the Contractor’s performance in accordance with the Contractor’s Commercial Quality Control Plan (QCP), along with the Government’s Quality Assurance Surveillance Plan (QASP) and the Services Summary. The Government reserves the right to review services to be provided, including those developed or performed at the Contractor's facilities, to determine conformance with performance and technical requirements. Government quality assurance shall be conducted on behalf of the CO. The COR shall be appointed to coordinate the overall quality assurance of technical compliance. The Contractor shall bring problems or potential problems affecting performance to the attention of the COR as soon as possible.

5.13 Organizational Conflict of Interest (OCI). For general information on the handling of OCI, reference FAR 9.5 to prevent conflicting roles that may bias the Contractor’s judgment or objectivity, and to preclude the Contractor from obtaining an unfair competitive advantage in concurrent or future acquisitions. Contractor shall be familiar with the FAR Subpart 9.5, entitled “Organizational and Consultant Conflicts of Interest,” and agrees to avoid conflicts of interest.

ACROYNM LIST

Air Mobility Command (AMC) Automatic Electronic Defibrillator (AED) Cardio Pulmonary Resuscitation (CPR) Contracting Officer Representative (COR) Crew Resource Management (CRM) Data Item Description (DID) Mission Designation Series (MDS) Non-Disclosure Agreements (NDA) Operational Support Airlift and Executive Airlift (OSA/EA) Point of Contact (POC) Services Summary (SS) United States Air Force (USAF) image2.emf

OSA EA Student Critique Form .pdf

OPERATIONAL SUPPORT AIRLIFT/EXECUTIVE AIRLIFT

STUDENT COURSE CRITIQUE

COURSE NUMBER COURSE TITLE DATE

NAME OF STUDENT GRADE (Optional) ORGANIZATION

NAME(S) OF INSTRUCTOR(S) GRADE (As Req’d) REPLY REQUESTED

YES NO

1. Instructor professionalism?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

COMMENTS:

2. Instructor knowledge of Flight Attendant operations and procedures?

3. Instructor’s explanations to student/trainee’s questions.

4. Were visual aids and aircraft emergency equipment training aids current, relavent and helpful?

5. Were study materials (workbooks/handouts) current, relevent and helpful?

6. Was course length and time for each unit of instruction adequate?

7. (If applicable) How well did the exam evaluate your mastery of the course material?

OPR: AMC/A3TA-OSA/EA, 16 Mar 2017

FOLLOW-UP ACTION

DATE CONDUCTED BY:

OPR: AMC/A3TA-OSA/EA, 16 March 2017 (REVERSE)

8. How well did the Egress simulator portion of this training prepare you for real-world Emergency Procedures actions?

MARGINAL SATISFACTORY EXCELLENT UNSATISFACTORY

9. How well did the Cabin-fire simulator portion of this course evaluate your ability to operate using established Cabin Fire-Fighting procedures?

MARGINAL SATISFACTORY EXCELLENT UNSATISFACTORY

OUTSTANDING

OUTSTANDING

11 . How well did the Water survival portion of the course evaluate your ability to operate using established ditching/ water survival procedures?

PLEASE RATE THE COURSE OVERALL:

COMMENTS: ( Please make any additional comments you feel will help to improve this course )

MARGINAL SATISFACTORY EXCELLENT OUTSTANDING UNSATISFACTORY

10 . During the Egress Simulator training portion of this course was the cabin trainer and all associated equipment fully operational?

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