addendum-2-rfp-doit-2026-13.pdf

Response

The State will provide the test bank of questions currently utilized. The vendor's solution must provide the conversion to ASL. The State is amendable to AI-generated video as long as it is in full compliance with NH Law Chapter 5-D: Use of Artificial Intelligence by State Agencies and has been validated for accuracy e.g.

the video must be reviewed by someone fluent in ASL before being uploaded into the system.

Please refer to Appendix E: Pricing table E1.1 Item 6: Communication and Change Management Plan. As well as Attachment 2: Exhibit B 5. Change order. Please refer to Attachment 2: Section 10. Property Ownership/Disclosure of the Agreement to include Exhibit A - Special Provisions.

The vendor should provide pricing for any customization they agreed to support to meet a requirement. Upon request the vendor would be expected to provide the Agency with data exports or secure API access to current and historical data in readily accessible machine-readable data formats. Upon contract termination the vendor will provide existing services through the contract end date, access to the State's data, and cooperation with the State in transitioning services consistent with Section 9.2 of the P-37. The level of support will include reasonable data handoff and documentation.

093025e B1.12 - For ASL videos, will DMV provide content or must the vendor develop/record it? Is AI-generated ASL video accepted?

093025cc

Contractual & Legal - In case of State-requested customizations, will these be handled as change orders or must the vendor include them in upfront pricing? For data ownership, does DMV expect raw access to all databases or just reports & exports? For transition-out services at contract end, what level of vendor support is required?

DATE OF BID CLOSING: 11/06/2025 TIME OF BID CLOSING: 4:00 PM (EST)

FOR: DOS Automated Driver License Testing Software

1. REQUEST FOR CLARIFICATION:

RFC # Clarification Requests

STATE OF NEW HAMPSHIRE

DEPARTMENT OF SAFETY

DIVISION OF STATE POLICE

33 HAZEN DRIVE

CONCORD, NEW HAMPSHIRE 03305

ADDENDUM #2 TO RFP DoIT 2026-013

The contract term of 5 years includes delivery of the proposed solution.

The State amends Section 4: 2.6:

2.6. Scoring the Price

The Vendor’s price will be allocated a maximum score of 300 points. The State will only consider Pricing provided in Appendix E - Pricing Section(s) 1.1 through 1.6, consolidated into the Implementation Pricing Summary Table 1.7. The vendor should only include pricing in the Pricing Summary Table 1.7 for the term of the contract, not to include optional years.

The price information required in a Proposal is intended to provide a sound basis for comparing price. The Vendor’s Price Score formula described in the Price Proposal Review and Scoring section will be utilized for this scoring portion.

The vendor must achieve 90% of the mandatory requirements for their proposal to be considered, the total number of "M" requirements multiplied by .9 equals 90%.

Section 2.5 states Vendors whose product has a status of FedRamp or StateRAMP Ready or Authorized do not complete 2.5. If it is just the hosting environment that is FedRAMP authorized, then this section must be completed.

100725d

In the RFP, Appendix C (Page 40) "Ongoing Operations for Vendor Hosted Solution" can the state please confirm that section 2.5, including Topic 18 (Hosted System), Topic 19 (Back Up and Recovery), Topic 20 (Assurance of Business Continuity), and topic 21 (Support and Maintenance for Vendor Hosted System), would not require completion in a vendor's response, should the proposed Testing System be hosted in a FedRAMP authorized cloud environment?

100725a

The RFP states that the "initial contract term will begin on the effective date and continue through five years" (section 6 paragraph 3). In the price sheet, tables E1.4-E1.6, 5 full years (plus 2 optional years) of operations, maintenance, and support are listed. Can the state please confirm if the 5 year contract term includes delivery, or if the contract is delivery plus 5 years of operation?

100725b Can the state please confirm if the optional years in the pricing section be evaluated as part of the scoring?

100725c

In the RFP, section 4, item 3.2, Preliminary Technical Scoring of Proposals (page 15) it states "should a vendor fail to achieve 90% of mandatory requirements in the preliminary scoring it will receive no further consideration from the evaluation team and the vendor's price proposal will remain unopened". Can the state provide the minimum number of critically "M" requirements listed in Appendix 1 to which a vendor must respond "yes" in order to proceded to the price proposal evaluation stage.

Appendix C, Section 2.5 refers to both your product and the hosting platform that your product is utilized on.

Appendix C, Section 2.5 refers to both your product and the hosting platform that your product is utilized on.

The solution must have the capability to change, modify, delete or add additional questions to the state specific questions banks, to include voice over capabilities;

please describe how your solution provides that function.

Please disregard this requirement as we only randomize the knowledge based test questions and not any part of the skills portion of the assessments.

The solution should allow the DMV Employee to be able to "logout" of the application.

Please refer to Section 4: Evaluation of Proposals, 2.5 Scoring of Solution FedRAMP/StateRAMP Authorization Status.

100725j

Regarding RFP, Attachment 1, Section 2, Business and Technical Requirements Worksheet, Items T2.1-T2.7, "StateRAMP Authorization". Please confirm that the StateRAMP mandatory items in this section do not apply if the vendor's hosting environment is FedRAMP authorized.

100725g

In the RFP, Attachment 1, Section 2, Business and Technical Requirements Worksheet, Item B1.9, states "the solution must provide the ability to change, modify, delete or add additional questions to the state specific questions banks, to include voice over capabilities". Please confirm that the term "voice over capabilities" means the attachment/inclusion of audio files.

100725h

In the RFP, Attachment 1, Section 2, Business and Technical Requirements Worksheet, Item B3.4, states "The solution must allow for the randomization of per-trip test forms". Can the State please clarify what this requirement means and/or provide an example?

100725i

In the RFP, Attachment 1, Section 2, Business and Technical Requirements Worksheet, Item A2.14, states "The application must allow a human user to explicitly terminate a session. No remnants of the prior session should then remain". Can the State clarify what this requirement means and/or provid an example?

100725e

In the RFP, Appendix C (pages 40 & 41) "Ongoing Operations for Vendor Hosted Solution" can the state please confirm the requirement in Topic 18 - Hosted System of Appendix C, Section 2.5, (Ongoing Operations for Vendor Hosted Solution) is referring to the Vendor's software product and NOT the hosting system (cloud) platform.

100725f

In the RFP, Appendix C (pages 41-43) "Ongoing Operations for Hosted Vendor Solution" can the state please confirm the requirements in Topics 19-21 of Appendix C, Section 2.5, (Ongoing Operations for Vendor Hosted Solution) are referring to the vendor's hosting system (cloud) platform?

The current contract expires August 31, 2026, the awarded vendor solution must be in place, tested, deliverables met and DMV sign off by August 1, 2026.

Please refer to Business Requirement B1.33 The solution must be capable of migrating the current question test banks as specified by NH DMV. This is the only data being migrated.

No, the State is already equipped with 50 workstations throughout our 14 locations that are solely utilized for knowledge examinations. Please refer to the DoIT NH Cybersecurity Policy Library for Information Security and Privacy Program Policy at https://www.doit.nh.gov/cybersecurity/nh-cybersecurity-policy-library.

There are currently 14 locations that conduct operator road skills examinations, 10 locations that conduct motorcycle road skills examinations and 7 locations that conduct CDL road skills examinations. Each Driver Licensing Examiner is currently equipped with a State issued iPhone 14, these devices are managed by Microsoft Intune.

No, the State does not require the vendor to provide printers.

If hardware is applicable with your proposed solution, please provide a per item price for each hardware item that would be necessary.

100825f Section 1.2 - For the one-time price, is the State looking for a total price or a per item price?

100825c

Section 1.2 - Within the RFP and attachments, there was no mention of the number of locations for knowledge testing. Does the State require the Vendor to provide workstations? If so, can the State provide the required number of workstations at each location? Also, can the State provide a minimum set of requirements it requires to ensure compliance with it's IT and Security policies? Will the State use these workstations for any other purposes? Outside of listening devices, are there other peripherals that the State will require?

100825d

Withing the RFP and attachments, there was no mention of the location of road skills testing centers or the number of examiners at each location? Does the State reqire the Vendor to provide tablets or other devices? If so, can the State provide the required number of devices at each location?

100825e Section 1.2 - Does the State require the Vendor t provide printers? If so, can the State provide the number and minimum requirements?

100825a

Section 2 - We recognize that the anticipated Governor and Council approval date is unknown at this time. However, will the State provide the date by which the current contract expires? Is there an optimal time period by which the solution needs to be in production and live?

100825b

Topic 11 - Is the data to be migrated only the test questions and answers? If other data is involved, can the State share with the Vendors the specific data that is required for migration and it's sizing so that we can develop scope this effort?

Please refer to Section 2: 4. Number of Proposals: Vendors are permitted to submit up to One (1) Proposal with a unique solution in response to this RFP. If the pricing tables do not accommodate an item required to meet the needs outlined in the RFP, please use Table E-1.6 Other Pricing Worksheet.

Appendix G: Merchant Card Services indicates Not Applicable. Yes, transactions are managed within VISION.

Over the last 12 months the State administered 43,783 knowledge examinations and conducted 23,920 Operator Road Skills assessments, 805 Motorcycle Skills assessments and 1,593 CDL Skills assessments.

Only skills tests are desired to be scheduled publicly for this RFP.

Currently we have 14 locations for Operator Skills Tests, 10 locations for Motorcycle Skills Tests and 7 for CDL Skills Tests. All of the Motorcycle locations overlap with the Operator locations, only 2 of the CDL locations overlap with the Operator locations.

No, there is no expectation to integrate with a queuing system.

Email:

100925c Is there an expectation to integrate with a queuing system? If so, what queuing vendor do you have?

DMVAudit@dos.nh.gov AGENCY CONTACT: Christopher H. Minery

100825i How many knowledge tests and road skills assessments does the State perform each year on average?

100925a Are knowledge and skills test desired to be scheduled publicly, or only skills?

100925b Can you outline the number of physical locations that appointments will need to support scheduling?

100825g Section 1.6 - Will the State allow the Vendors to position options that may be available to the State but not specifically requested/required in the RFP? If so, should we list the option pricing in the table?

100825h

There is no mention of payment in the RFP. Can the State confirm that Vendors do not need to consider a payment processing solution? If not required, does the Vendor need to interface with the State's payment solution or is that entire transaction managed within VISION? If integration is required, can the State provide details on this requirement?