addendum-1-rfp-doit-2026-13.pdf

DATE OF BID CLOSING: 11/06/2025

RFC #

093025a Please refer to B1.33: The solution must be capable of migrating the current question test banks as specified by NH DMV.

093025b DOSs AAMVA API services are not necessary to be able to meet this requirement.

093025c The selected vendor will be provided with all the necessary information for a successful implementation.

093025d State is seeking a vendor who will manage image/video storage in their solution, the awarded vendor will need to work with the State of NH to capture images/videos for various tests.

093025f The solution must have the capability for the customer to be able to listen to the questions and answers being read to them, please describe how your solution provides that function.

093025g The solution must have the capability for DMV staff or contractor to record audio questions and answers, please describe how your solution provides that function.

Clarification Requests Response

B1.1 - Will DMV provide baseline operator exam question bank, or is the vendor expected to create a full set of operator questions in addition to CDL/MSF suites?

B1.2 - Will the details be provided regarding DOSs AAMVA API service?

B1.3 - Would MSF membership details be provided?

B1.14 - Voice to text feature?

TIME OF BID CLOSING: 4:00 PM (EST)

STATE OF NEW HAMPSHIRE

DEPARTMENT OF SAFETY

DIVISION OF STATE POLICE

33 HAZEN DRIVE

CONCORD, NEW HAMPSHIRE 03305

ADDENDUM #1 TO RFP DoIT 2026-013

1. REQUEST FOR CLARIFICATION:

FOR: DOS Automated Driver License Testing Software

B1.10 - Does the DOS have an existing image/video storage?

B1.13 - Is voice & text highlight sync required or will it play the audio recording?

093025h

Current roles:

•Admin (Select few): create/alter location information schedules and test questions •Supervisor (Every Location Supervisor): view reports and block out days if needed •Examiners (Clerks and Examiners): Schedule, cancel, and reschedule test

093025i

In case the exam needs to be conducted via paper, the examiner needs to be able to print it and have the answer key to manually grade the exam. These documents will be uploaded to our VISION system.

093025j Yes, those examples could be the type of interruptions that may occur.

093025k No, the order of the exams does not matter.

093025l At a minimum, the state would require First Name, Last Name and DOB for verification.

093025m

Current roles:

•Admin (Select few): create/alter location information schedules and test questions •Supervisor (Every Location Supervisor): view reports and block out days if needed •Examiners (Clerks and Examiners): Schedule, cancel, and reschedule test

093025n Yes, the system should send an email/text notification if their scheduled test has been cancelled.

093025o

Currently the State does not have the capability for individuals to schedule their own road skills assessment. At a minimum we would need the user's name, phone and email address during the scheduling process.

093025p The solution needs to support 12 months of data.

093025q The State is seeking a real time interface.

B1.15 - What's the role and entitlement mapping?

B1.16 - What's the use case for printing out, as the system will compute the result automatically? Do we need an option to manually upload the test answer sheet?

B1.24 - What are the access options each role can have?

B1.25 - Does the system need to send an email/text notification to the user if their scheduled test has been cancelled?

B1.27 - Will the new system replace the current road skill test survey? Is a user registration required?

B1.29 - What's the max date range needed to support?

B1.21 - Does the order of exams in multiple exam selections matter?

B1.22 - Does the screen authenticate the user details would require all of the following fields - First Name, Last Name, DOB, Address, Email, Phone number?

B1.17 - What type of interruption can we expect? eg. Network or power outage, system crash.

B1.31 - What's the frequency of data transfer to VISION?

093025r VISION is an on-premise Microsoft Dynamics CRM System.

093025s Currently all road skills assessments are administered using paper, but all Licensing Examiners are assigned a State issued iPhone 14, these devices are managed by Microsoft Intune.

093025t

Current roles:

•Admin (Select few): create/alter location information schedules and test questions •Supervisor (Every Location Supervisor): view reports and block out days if needed •Examiners (Clerks and Examiners): Schedule, cancel, and reschedule test

093025u

Yes, customers should be able to reschedule or cancel their appointments, as well as DMV users. Yes, users should be notified if an appointment has been cancelled for any reason and be able to book another appointment.

093025v

GPS tracking and route logging are preferred requirements, if the vendor offers these capabilities the timeline can be discussed during the award process. The DMV leverages amended AAMVA/MSF templates which can be provided to the awarded vendor. The examiners have State issued cell phones; the State does not anticipate a need for BYOD option.

093025w

Yes, the selected vendor will be provided with all the necessary information and environments as needed for a successful implementation. Please refer to B1.33: The solution must be capable of migrating the current question test banks as specified by NH DMV. The State will evaluate the capabilities and approach of your proposed solution.

093025x Please refer to T2.6 of the Business Requirements. The Vendor will be responsible for StateRAMP/GovRAMP certification.

B2.1 - What's the current mobile device model being used?

What's the minimum browser version that should be supported? As the Azure cloud provider preferred?

B2.7 - What are the different entitlements for each role?

Scheduling road test - Do we need to build rescheduling/cancellation features? Do we need to inform users if the scheduled appointment has been cancelled due to weather and should they be able to go back and book another slot?

Integration with VISION - Will DMV provide a sandbox environment and API documentation for VISION integration early in the project? What data migration scope is expected?

Does the DMV require real-time two-way sync for all functions or are some, like reporting, acceptable as batch updates?

Hosting and Security - If vendor is not yet StateRAMP authorized, will DMV accept a timeline to achieve this at contract start? Will DMV provide a third-party security testing vendor or should vendor budget for independent FedRAMP/NIST validation?

Road Skill Assessments - Is GPS tracking and route logging required in Phase 1 or should it be a Phase 2 enhancement?

Will DMV provide standardized scoring rubrics or is the vendor expected to implement AAMVA/MSF templates? Should the examiner mobile app work on DMV phones only or also allow a BYOD option?

B1.32 - What's the current database type and version for each DMV system?

093025y Please refer to T6.1-T6.3 for all accessibility compliance requirements.

093025z

The DMV handles communication with CSTIMS through VISION.

Please refer to B1.28: The solution must provide the capability to run standard reports and perform custom queriers to generate ad hoc reports.

093025aa

DMV will evaluate your proposed implementation stratergy as outlined in your proposed workplan. DMV will provide the necessary personnel for proper testing for a successful implementation. The State does not see a need for vendor staff to be on-site during implementation.

093025bb Please refer to the Service Level Agreement section, SLA -1 through SLA-17, of Attachment 1: Business and Technical Requirements.

093025dd

Due to the locations size and office hours, on average they can range anywhere from 7 to 724 per month for knowledge exams, from 3 to 200 per month for Operator skills exams, from 4 to 18 per month for motorcycle skills exams and from 3 to 47 per month for CDL skills exams.

093025ee

The State owns the current testing terminals. There are currently 14 locations that offer knowledge examinations with a total of 50 terminals throughout the locations. The terminals have an Elo Touchscreen and an Intel Core I-5 10500 with 16GB of memory.

Accessibility - Beyond ASL and WCAG 2.1AA, are there any specific accessibility tools required? Is there a requirement for ADA or only software compliance?

Reporting & Analytics - For CDL, does DMV require direct integration with DSTIMS or will DMV handle submission manually? Are custom/ad hoc reporting tools expected to be built into the platform?

Project Management & Delivery - What is DMV's preferred rollout strategy, Statewide at once or phased? How many DMV staff will be available for UAT? Will DMV require vendor staff to be on-site during implementation or is a remote-first delivery acceptable?

Support & SLA - What are DVM's support hour expectations?

Does DMV require local support presence in NH or will remote support with US based helpdesk be acceptable? For SLA penalties, are service credits sufficient or will DMV require financial penalties?

System Load Capacity - What's the current average for knowledge tests per center and in total? Same for Road tests.

Does the State own the testing terminals described in the Knowledge Examination process? Is providing terminals included as part of the bid? If so, how many terminals and locations are currently in use? Can the State provide specs for current hardware?

093025ff Currently the road skills assessments are administered using paper.

All DMV Licensing Examiners are assigned a State issued iPhone 14.

093025gg There are currently 14 locations that offer knowledge examinations, 14 locations for Operator Road Skills, 10 locations for Motorcycle Road Skills and 7 locations for CDL Road Skills testing.

093025hh

In the last 12 months the State has administered 43,783 knowledge exams. Below is the breakdown of those exams:

•CDL Air Brakes – 2926 •CDL Combination Vehicles – 1704 •CDL Double/Triples – 167 •CDL General Knowledge – 2878 •CDL Hazardous Materials – 1093 •CDL Passenger Transport – 676 •CDL School Bus Endorsement – 524 •CDL Tanker – 623 •Elderly Operator – 331 •Motorcycle – 2754 •Operator – 13769 •School Bus Certificate – 1892 •Youth Operator - 14446

093025ii Please refer to B1.33: The solution must be capable of migrating the current question test banks as specified by NH DMV.

093025jj Please refer to B1.25 through B1.27.

093025kk The State's expectation is to receive competitive responses to this proposal that can offer up a solution that will work best for the DMV.

Can the State provide estimated annual testing volumes by test type?

B2.1 - Can the State clarify whether the expectation is for the road skills solution to be web-based?

B1.4 - Can the State clarify whether the selected vendor will be responsible for supplying and developing the operator test question bank?

Does the State own the mobile devices that DMV examiners are currently using to administer road skills assessments? If so, can the State provide hardware model numbers?

How many locations is the State currently providing knowledge testing? How many for Road Skills Testing?

B2.5 - Can the State clarify whether the selected vendor will be responsible to provide a full scheduling solution for skills tests?

100225ll This requirement is a preferred requirement and not mandatory.

100225mm Our process is to answer the questions as they come in and get them posted to the DAS website as addendums.

100225nn Yes, if needed we can move the date for proposal submissions. If that does occur an addendum will be posted to the DAS website with an updated schedule of events.

100225oo The State does not release this information, please review Section 5, item 5 of the RFP.

100225pp

Currently we have Azure and AWS in our environment, but we do not have a preference to the cloud provider. There is a preference for GovRAMP certification for the hosting environment, please refer to T2.1-T2.7 of the Business Requirements.

100225qq Yes, the solution we are looking for with this RFP would be for online appointment scheduling for the road test portion as well, please refer to B1.25 - B1.27 and B1.31 of the Business Requirements.

AGENCY CONTACT: Christopher H. Minery

Is there a specific cloud service that you are more associated with or are we free to choose which cloud provider?

Currently you are offering an online appointment scheduling for knowledge exams, are you looking for a similar scheduling system for the road skill exams?

Is the road skills test an optional requirement?

Sometimes the responses to questions have significant changes and provoke additional questions, is it possible to get the responses posted as the questions come in?

If needed, would it be possible to extend out the proposal submission date if there are major changes that need to be addressed due to the responses posted?

Will we be provided with a list of attendees to the vendor conference teams meeting?

Email: DMVAudit@dos.nh.gov