A05 40520908 GRTE-QASP_Propane Service_IDIQ 2021-2026 DRAFT (4.21.21).docx

Quality Assurance Surveillance Plan Grand Teton National Park John D. Rockefeller, Jr. Memorial Parkway Provide Propane Service to Park and Quarters Facilities April 2021

Introduction:

The purpose of the Quality Assurance Surveillance Plan (QASP) is to provide established procedures for monitoring, evaluating, and reporting on contractor performance of Provide Propane Service to Park and Quarters Facilities. The Performance Requirements Summary Table is below:

Roles and Responsibilities:

Government key personnel for this requirement are the Facility Management Chief of Operations, the Housing Officer, Housing Assistant, Safety Officer, Contracting Officer (CO) and Contracting Officer Representative (COR). The CO is the only individual authorized to change the contract or take corrective action against the contractor. The COR will be appointed in writing and serve as the technical representative of the CO and is responsible for monitoring the contractor performance, reviewing and approving/rejecting the service provided under the contract. Key personnel will collaborate on the monitoring of contractor performance and advise the COR if issues arise.

Methods of Surveillance:

Contractor performance will be monitored based on the above Performance Requirements Summary Table. The Government will use random sampling and random inspections, along with customer feedback.

Acceptance/Rejection:

The COR will monitor, with input from other key personnel, the contractor’s performance in accordance with the contract and Performance Requirements Summary Table. Inadequate performance observed through monitoring will be documented. The COR will advise contractor and the CO of any problems with performance. The COR will provide the contractor the opportunity to correct the issue. If the contractor fails to correct the issue, or present an acceptable plan to correct the issue, the COR will advise the CO and appropriate action will be pursued.

Documentation:

The COR will maintain a contract file that includes documentation of contractor performance.