88310322Q00053 Amendment 002 Questions and Answers_FINAL.docx

NARA – 88310322Q00053, History Hub External Support Community System – Amendment 002

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

National Archives & Records Administration Same as Block #6

8601 Adelphi Road - Room 3340

College Park, MD 20740

9B. DATED (SEE ITEM 11)

3/30/2022

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE

FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[X ]The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers [X] is extended, [ ] is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning __1__ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [ ] is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Solicitation 88310322Q00053 for History Hub External Support Community System is hereby amended as follows:

1. Change the quotation due date from 4:00 PM ET on April 27, 2022 to 4:00 PM ET on May 2, 2022.

2. See attached, RFQ Questions and Answers.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

Ty Senour

Contracting Officer

(Signature of person authorized to sign)

(Signature of Contracting Officer)

NSN 7540-01-152-8070

PREVIOUS EDITION UNUSABLE

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA FAR (48 CFR) 53.243

QUESTIONS AND ANSWERS

1. QUESTION: Reference, Attachment 2, PWS paragraph 9.4.1, ” The SaaS for the HH production environments shall have a guaranteed uptime of 99.9% 24 x 7 x 365 / 366…” Cloud Services Provider (CSP) uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for planned downtime, for which the CSP gives customers prior notice, and force majeure events. While availability SLAs can be negotiated in a contract, the calculation is measured quarterly and not monthly.

Can your organization please adjust this requirement and specify that the SLA requirements can be negotiated based on the Service provider chosen?

ANSWER: The uptime requirements defined by NARA in Attachment 2, PWS paragraph 9.4.1 are minimal and already exclude scheduled maintenance. If there is a force majeure event, that would be addressed under Federal Acquisition Regulation (FAR) clause 52.212-4(f), Excusable Delays. Finally, NARA has not specified at which frequency uptime is calculated (e.g. daily, monthly, or quarterly), that depends on the CSP selected.

RFQ CHANGE: NONE

2. QUESTION: Reference Attachment 7, NARA Terms and Conditions, paragraph 5, Internet Protocol, “The Contractor shall ensure that all systems, including hardware, software, firmware, and/or network components developed, procured, or acquired in support and/or performance of this contract using the Internet Protocol (IP) are developed and used, in accordance with, commercial standards of Internet Protocol (IP) version 6 (IPv6) as set forth in the USGv6 Profile. All products or systems using the Internet Protocol may maintain provisions for IPv4 backward compatibility for non-governmental use.”

Does this refer to all systems in the stack or just the interface between the browser and the SaaS service?

ANSWER: The web clients and the SaaS service must be able to communicate using IPv6 protocol and at the same time be able to support IPv4 connections.

3. QUESTION: Reference Attachment 7, NARA Terms and Conditions, paragraph 5, Internet Protocol, “The Contractor shall ensure that all systems, including hardware, software, firmware, and/or network components developed, procured, or acquired in support and/or performance of this contract using the Internet Protocol (IP) are developed and used, in accordance with, commercial standards of Internet Protocol (IP) version 6 (IPv6) as set forth in the USGv6 Profile. All products or systems using the Internet Protocol may maintain provisions for IPv4 backward compatibility for non-governmental use.”

Is it your desire to allow users to connect to a cloud service via IPv6?

ANSWER: Yes, NARA is in the process of migrating from IPv4 to IPv6. IPv4 will sunset in 2025 for NARA.

4. QUESTION: Reference Attachment 7, NARA Terms and Conditions, paragraph 5, Internet Protocol, “The Contractor shall ensure that all systems, including hardware, software, firmware, and/or network components developed, procured, or acquired in support and/or performance of this contract using the Internet Protocol (IP) are developed and used, in accordance with, commercial standards of Internet Protocol (IP) version 6 (IPv6) as set forth in the USGv6 Profile. All products or systems using the Internet Protocol may maintain provisions for IPv4 backward compatibility for non-governmental use.”

Is it mandatory that a Cloud Services Provider be IPv6 compliant today or is it acceptable to respond with a path to become compliant?

ANSWER: No, it is not mandatory for the Cloud Services Provider to be IPv6 compliant today. If the offered solution is not IPv6 capable at the time of quotation submission, the Contractor must include a timetable for IPv6 compliance.

RFQ CHANGE: IN ATTACHMENT 7, NARA TERMS AND CONDITIONS DELETE PARAGRAPH 5 AND REPLACE IT WITH THE FOLLOWING:

“5. INTERNET PROTOCOL – MAY 2021

THE CONTRACTOR SHALL ENSURE THAT ALL SYSTEMS, INCLUDING HARDWARE, SOFTWARE, FIRMWARE, AND/OR NETWORK COMPONENTS DEVELOPED, PROCURED, OR ACQUIRED IN SUPPORT AND/OR PERFORMANCE OF THIS CONTRACT USING THE INTERNET PROTOCOL (IP) ARE DEVELOPED AND USED, IN ACCORDANCE WITH, COMMERCIAL STANDARDS OF INTERNET PROTOCOL (IP) VERSION 6 (IPV6) AS SET FORTH IN THE USGV6 PROFILE. ALL PRODUCTS OR SYSTEMS USING THE INTERNET PROTOCOL MAY MAINTAIN PROVISIONS FOR IPV4 BACKWARD COMPATIBILITY FOR NON-GOVERNMENTAL USE. IF THE OFFERED SOLUTION ISN’T IPV6 CAPABLE AT THE TIME OF QUOTATION SUBMISSION, THE OFFERORS MAY INCLUDE A TIMETABLE FOR IPV6 COMPLIANCE.”

5. QUESTION: How many Communities currently exist in HH?

ANSWER: There are currently 25 communities on History Hub. All publicly accessible communities can be viewed at: https://historyhub.history.gov/places

RFQ CHANGE: IN ATTACHMENT 2, PERFORMANCE WORK STATEMENT (PWS) DELETE PARAGRAPH 1.3 AND REPLACE IT WITH THE FOLLOWING:

“1.3 IN ORDER TO FURTHER ITS MISSION, NARA IS SEEKING A COST EFFECTIVE, FLEXIBLE, AND ADAPTABLE SOLUTION TO SUPPORT THE NEEDS FOR A CUSTOMER SUPPORT COMMUNITY, ENTITLED HISTORY HUB (HH), TO SERVE AS A WAY FOR NARA STAFF, STAFF FROM OTHER FEDERAL AGENCIES, AND PUBLIC RESEARCHERS WHO REGISTER FOR ACCOUNTS TO CREATE AND SHARE CONTENT (HTTPS://HISTORYHUB.HISTORY.GOV/WELCOME). THE CONTENT CONSISTS OF TOPICAL COMMUNITIES, DISCUSSION FORUMS, TAGGING, BLOGS, COLLABORATIVE DOCUMENTS, FILE-SHARING, POLLS, USER PROFILES, AND ANNOUNCEMENTS. THERE ARE CURRENTLY 25 COMMUNITIES ON HISTORY HUB. THIS CONTENT IS PUBLICLY VIEWABLE VIA THE WEB TO NON-ACCOUNT HOLDING USERS. DURING 2021 NARA’S PAGE VIEWS DID NOT EXCEED 240,000 PER MONTH. NARA ANTICIPATES EXPANDING OUTREACH OF THE HH WITH A GROWTH RATE OF ABOUT 60% PER YEAR. HH IS CURRENTLY HOSTED WITHIN JIVE SBS VERSION 9.9.0.0.”

6. QUESTION: Reference History Hub RVTM v2.0 Spreadsheet - line 3.3. What are file size limitations that are defined today in HH?

ANSWER: 51,200 Kilobytes (KB) / 50 Megabytes (MB)

7. QUESTION: Reference History Hub RVTM v2.0 Spreadsheet - line 4.4. What type of functions could an unregistered user to a Community perform within that Community?

ANSWER: An unregistered user to a Community can browse, search, and view. All approved posts on History Hub are available to view without an account.

8. QUESTION: Reference, History Hub RVTM v2.0 Spreadsheet - line 10.1.1. What types of formats are desired?

ANSWER: See Appendix 4, History Hub RVTM v2.0 and PWS Attachment 1, StRS - RVTM - HH 2.0 Contractor Response Sheet, Requirement ID 10.1.1, Misc. column. Expand column width for a link to the format requirements.

9. QUESTION: Reference, History Hub RVTM v2.0 Spreadsheet - line 11.8. How is user satisfaction defined for reporting?

ANSWER: User satisfaction can be measured by the ability to “like” or award stars, for example. But there may be other methods, like checking a box on a pop-up that asks “Was this helpful?”. The purpose of this requirement is that there is a method for users to provide feedback on their satisfaction, if they desire to provide that information.

10. QUESTION: Reference, History Hub RVTM v2.0 Spreadsheet - line 11.8. What mechanism are needed to capture satisfaction?

ANSWER: NARA requires that the Contractor’s solution provide a mechanism for capturing “User Satisfaction” but NARA is not specifying how that mechanism captures “User Satisfaction”.

11. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES; Page 3, 1e. Government states these additional services will be contracted at a fixed price, but government is requesting hourly rates and the language on page 34 and 10.3 describes a time and material contract. Will these services be ordered on a fixed price or and time and materials basis?

ANSWER: If additional services are required over the term of the contract, NARA will request a firm-fixed price quotation from the Contractor in response to the requirements provided by NARA as required by Attachment 2, PWS paragraph 10.3.1. The not-to-exceed amounts reflect the maximum value of services which may be ordered by NARA in the applicable period of performance of this contract.

RFQ CHANGE: IN ATTACHMENT 2, PWS DELETE PARAGRAPH 10.3.2 AND REPLACE IT WITH THE FOLLOWING:

“10.3.2 AT A MINIMUM, IN RESPONSE TO A REQUEST FOR SERVICES UNDER THIS PARAGRAPH, THE CONTRACTOR SHALL PROVIDE THE COR A FIRM-FIXED PRICE QUOTATION WHICH INCLUDES: THE LABOR CATEGORIES, LEVEL OF EFFORT, AND TIMEFRAMES FOR SUBMITTING REQUIRED DELIVERABLES AND ACHIEVING THE EXPECTED RESULTS. THE HOURLY RATES FOR THE SERVICES SHALL BE IN ACCORDANCE WITH THE CONTRACTOR’S COMPOSITE HOURLY RATE TABLE SUBMITTED WITH ITS PROPOSAL FOR AWARD.”

12. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES; Page 4, 4d. Please confirm the following:

The value for CLINs 0006, 0013, 0020, 0027, and 0034, will be the incremental price for 1 million views over 400,000 views.

ANSWER: If the contractor quotes a solution that does not support unlimited pageviews, CLINs 0006, 0013, 0020, 0027, and 0034 would indicate the cost associated with any overage charges for pageviews in excess of 400,000.

13. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES; Page 4, 4d. Please confirm the following:

The sum of each of these CLINs and the CLIN preceding, e.g., CLIN 5 plus CLIN 6, will be the Fixed Price Per Month in Table (j)1 for the appropriate contract year.

ANSWER: No, for the purposes of completing Table (j)1 for the appropriate contract year, the price is the firm-fixed price for 1,000,000 page-views/users per month minus the firm-fixed price for 400,000 page-views/users per month.

RFQ CHANGE: IN ATTACHMENT 1, SCHEDULE OF PRICES DELETE PARAGRAPH 4(D) AND REPLACE IT WITH THE FOLLOWING:

“(D) FOR CLINS 0006, 0013, 0020, 0027, AND 0034 THE CONTRACTOR MUST COMPLETE PRICING LINES CONTAINED WITHIN EACH CLIN “DESCRIPTION”, THE CONTRACTOR MAY, AS APPLICABLE, INCLUDE ANY “OVERAGE FEES” PRICED AS A DOLLAR AMOUNT TO THE “PRICE DIFFERENCE (FROM 400,000 PAGE VIEWS/USERS PER MONTH)” WHICH, IS THE “FULL PRICE PER MONTH” (SEE TABLE (J)1) SUBTRACTED BY THE “UNIT PRICE” PER “MONTH” FOR THE FOLLOWING CLINS, 0005, 0012, 0019, 0026, AND 0033 WITHIN THE RESPECTIVE PERIOD OF PERFORMANCE, THIS DOLLAR AMOUNT IS THE “UNIT PRICE” THE CONTRACTOR SHALL USE. IF THE CONTRACTOR INCLUDES AN “OVERAGE FEE” IT MUST SHOW ITS CALCULATION. THE “TOTAL PRICE” IS THE “UNIT PRICE” MULTIPLIED BY THE “QUANTITY”. ADDITIONALLY, THE CONTRACTOR MUST COMPLETE TABLE (J)1 WHICH WILL BE THE APPLICABLE “UNIT PRICE” PER “MONTH” WHICH WILL BECOME APPLICABLE SHOULD NARA EXERCISE ITS OPTION TO INCREASE HISTORY HUB PAGE VIEWS/USER PER MONTH UP TO THE NEXT TIER OF 1,000,000. THE CONTRACTOR SHALL NOT APPLY ANY “OVERAGE FEES” PRICED A DOLLAR AMOUNT TO THE “FULL PRICE PER MONTH” IN THE PRICE QUOTED IN TABLE (J)1. THE PRICING INCLUDED IN THIS TABLE SHALL BE INCORPORATED INTO THE CONTRACT AND APPLY WHEN AND IF NARA EXERCISES ITS OPTION TO INCREASE THE PAGE VIEWS TO THIS TIER.”

14. QUESTION: ATTACHMENT 1 – SCHEDULE OF PRICES states: “If the Contractor includes an “Overage Fee” it must show its calculation.” The calculation for the 400,000 view instance is simply (unit) * (fee), i.e., a fixed monthly license price. What additional calculation is referred to?

ANSWER: This refers, specifically, to any fees that would be charged to NARA as a result of page views exceeding 400,000 in a given month.

15. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES; Page 5, 4i. The government is requesting hourly rates by labor category, with a description of the labor category, correct?

ANSWER: Correct.

16. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES. What does “composite” mean in the phrase “Composite Hourly Rate Table”?

ANSWER: The table itself is a composite of the Contractor’s labor categories and hourly rates.

17. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES. What elements should be included in the [labor category] LCAT description? Please state, so all proposals will be comparable.

ANSWER: The labor category description shall include, at a minimum, the labor category title and a brief description of the labor category’s role.

18. QUESTION: ATTACHMENT 1 - SCHEDULE OF PRICES; Page 31, 9.4; page 35. The SLAs referred to here are NOT to be provided with proposals, correct?

ANSWER: The Contractor shall provide the CSP SLAs with its quotation and its SLAs for Operations and Maintenance within 20 business days after the Kick-Off Meeting, as required by Attachment 2, PWS paragraph 11.1.

RFQ CHANGE 1: IN ATTACHMENT 2, PWS PARAGRAPH 11.1 DELETE PWS REFERENCE 9.4 AND REPLACE IT WITH 9.4.4.

RFQ CHANGE 2: IN ATTACHMENT 10, QUOTATION SUBMISSION INSTRUCTIONS DELETE PARAGRAPH 1(b)(i) AND REPLACE IT WITH THE FOLLOWING:

“I. A WRITTEN RESPONSE WITH INFORMATION TO DEMONSTRATE ITS TECHNICAL UNDERSTANDING OF AND APPROACH TO ALL REQUIREMENTS IN THE PWS WITHIN NO MORE THAN 25 PAGES AT 11 POINT TIMES NEW ROMAN FONT THE FOLLOWING ITEMS ARE EXCLUDED FROM THE PAGE LIMIT: COVER LETTER, TABLE OF CONTENTS, AND THE DOCUMENTS REQUIRED BY ATTACHMENT 10, PARAGRAPHS 1(b)(ii) – 1(b)(iv), 1(c)(i), c(ii), AND c(v). IF THE VENDOR INCLUDES TABLES OR GRAPHICS / FIGURES THE FONT SIZE OF THE TEXT WITHIN THE TABLE OR GRAPHIC/FIGURE DOES NOT HAVE TO BE 11 POINT TIME NEW ROMAN BUT, MUST BE LEGIBLE;”

RFQ CHANGE 3: IN ATTACHMENT 10, QUOTATION SUBMISSION INSTRUCTIONS DELETE PARAGRAPH 1.b.iii AND REPLACE IT WITH THE FOLLOWING:

“III. A COMPLETED COPY OF ITS VOLUNTARY PRODUCT ACCESSIBILITY TEMPLATE;”

RFQ CHANGE 4: IN ATTACHMENT 10, QUOTATION SUBMISSION INSTRUCTIONS DELETE PARAGRAPH 1.b.iv AND REPLACE IT WITH THE FOLLOWING:

“IV. NARA REQUIRES THAT ALL PRODUCTS BE PURCHASED FROM CURRENT “CLOUD SERVICE PROVIDER (CSP) AUTHORIZED/CERTIFIED RESELLERS ONLY”. PROOF OF AUTHORIZATION AND SOFTWARE SUPPORT FROM THE CSP INCLUDING VERIFICATION THAT ALL CSP SERVICES ARE CERTIFIED AUTHENTIC MUST BE IN THE FORM OF A LETTER BY AN AUTHORIZED CSP OFFICIAL AND MUST BE INCLUDED AS PART OF THE QUOTATION PACKAGE. IT IS THE CONTRACTOR’S RESPONSIBILITY TO ENSURE THAT NARA IS NOT PROVIDED COUNTERFEIT SERVICES. IN THE EVENT THAT SUCH INFORMATION TECHNOLOGY PRODUCTS ARE DETERMINED TO BE COUNTERFEIT, NARA WILL SEEK TO ALL AVAILABLE LEGAL REMEDIES, INCLUDING PROSECUTION. COUNTERFEIT INFORMATION TECHNOLOGY PRODUCT MEANS ANY ITEM OF INFORMATION TECHNOLOGY, INCLUDING HARDWARE AND SOFTWARE THAT IS AN UNAUTHORIZED COPY, REPLICA, OR SUBSTITUTE; AND”

RFQ CHANGE 5: IN ATTACHMENT 10, QUOTATION SUBMISSION INSTRUCTIONS PARAGRAPH 1.b. INSERT THE FOLLOWING AFTER 1.b.iv.

“V. THE SAAS CSP SERVICE LEVEL AGREEMENT (SLA)s.”

19. QUESTION: ATTACHMENT 2 - PERFORMANCE WORK STATEMENT - HISTORY HUB, Page 16, 4.3; page 35. These sections state that the draft Project Management Plan is to be provided “after the kickoff meeting” and the plan is referenced in the evaluation factors on page 88. However page 85, (c) states the draft Project Management Plan is to be provided with the proposal. Please clarify when this document is to be provided.

ANSWER: The Contractor shall submit a draft Project Management Plan (PMP) with the quotation. The Contractor shall submit its final PMP within 10 business days after the Kick-Off Meeting. See Attachment 2, PWS paragraph 11.1.

20. QUESTION: ATTACHMENT 10 – QUOTATION SUBMISSION INSTRUCTIONS; p 85, section 2. NARA states that “The Government may consider past performance information from various sources including, but not limited to CPARS (Contractor Performance Assessment Reports System), PPIRS (Past Performance Information Retrieval System), other government sources, agency records and information, or publicly available information.” If a contractor has recent CPARS or PPIRS records available for its referenced past performance, do we still have to have our reference submit a PPQ to NARA?

ANSWER: Yes. See Attachment 10, Quotation Submission Instructions, paragraph 2a.

21. QUESTION: ATTACHMENT 10 – QUOTATION SUBMISSION INSTRUCTIONS; p 85, section 2.a.vi. NARA states that “Contractors must submit similar past performance information on quoted significant or critical subcontractors,” however no definition of “significant” or “critical” is provided in the RFP.

Can NARA please clearly define these terms, either quantitatively, in terms of proposed work share percentage, or qualitatively, by providing a clear definition of what work is considered “critical”?

ANSWER: We will delete the words “significant” and “critical” from the instruction.

RFQ CHANGE: IN ATTACHMENT 10, QUTATION SUBMISSION INSTRUCTIONS DELETE PARAGRAPH 2 (a)(iv) AND REPLACE IT WITH THE FOLLOWING:

“VI. CONTRACTORS MUST SUBMIT SIMILAR PAST PERFORMANCE INFORMATION ON QUOTED SUBCONTRACTORS. SUBCONTRACTOR PAST PERFORMANCE MUST BE RELEVANT TO THAT REQUIRED UNDER THIS RFQ AND TO THE WORK TO BE SUBCONTRACTED. THE QUOTE MUST DESCRIBE THE AMOUNT OF WORK AND CRITICALITY OF THE WORK TO BE SUBCONTRACTED. SUCH SUBCONTRACTOR WORK MUST CLEARLY INDICATE THE EXTENT OF INVOLVEMENT OF THE SUBCONTRACTOR(S) IN THE QUOTED EFFORT SUCH AS 40% OF THE TOTAL LABOR HOURS AND WHY SUCH SUBCONTRACTOR EXPERIENCE IS RELEVANT CONSIDERING THE SUBCONTRACTOR EFFORT QUOTED.”

22. QUESTION: ATTACHMENT 10 – QUOTATION SUBMISSION INSTRUCTIONS; p 85, section 2.a.vi. NARA states that “Contractors must submit similar past performance information on quoted significant or critical subcontractors,” however no definition of “significant” or “critical” is provided in the RFP. NARA also states in this clause that “The quote must describe the amount of work and criticality of the work to be subcontracted. Such subcontractor work must clearly indicate the extent of involvement of the subcontractor(s) in the quoted effort such as 40% of the total labor hours and why such subcontractor experience is relevant considering the subcontractor effort quoted.”

It is unclear whether NARA is asking us to provide the information on the extent of subcontractor involvement in their own past performance, or if they are asking us to provide the extent of subcontractor involvement in our approach to completing the requirements for this proposal. Please clarify.

ANSWER: NARA is requesting the Contractor to provide the extent of subcontractor involvement in the Contractor’s approach to completing the requirements.

23. QUESTION: Who is the incumbent supporting the History Hub?

ANSWER: See Attachment 2, PWS paragraph 1.3 for the current SaaS. The incumbent supporting History Hub, is J.R. Reingold & Associates, Inc.

24. QUESTION: Given the extent of the technical video demonstrations, will the government consider an extension to May 6, 2022?

ANSWER: The Government will extend the due date to May 2, 2022.

RFQ CHANGE: IN THE COMBINED SYNOPSIS SOLICITATION QUOTATION DUE DATE, DELETE “APRIL 27, 2022” AND REPLACE IT WITH “MAY 2, 2022”.

IN ATTACHMENT 13, RELEVANT PAST PERFORMANCE QUESTIONNAIRE DELETE “APRIL 27, 2022” AND REPLACE IT WITH “MAY 2, 2022”.

25. QUESTION: Reference Attachment 10, Quotation Submission Instructions, paragraph b.iv., page 84. “iv. NARA requires that all products be purchased from ‘Cloud Service Provider (CSP) Authorized/Certified Contractors only…’”. Does NARA intend to purchase the products themselves or should the Offeror expect to purchase on behalf of the government?

ANSWER: See Attachment 1, Schedule of Prices CLINs 0005, 0006, 0007, 0012, 0013, 0014, 0019, 0020, 0021, 0026, 0027, 0028, 0033, 0034, and 0035. NARA intends to purchase the SaaS through the contractor.

RFQ CHANGE: REFERENCE THE RFQ CHANGE IN QUESTION 18.

26. QUESTION: Reference Attachment 10, Quotation Submission Instructions paragraph 1.b.i. Technical Understanding and Approach (Volume I), page 84. Will the government allow tables and graphics/figure text in a different font/size, as long as it is readable?

ANSWER: As long as the tables and graphics/figures are readable NARA will accept a different font/size

RFQ CHANGE: REFERENCE THE RFQ CHANGE IN QUESTION 18.

27. QUESTION: Reference Attachment 10, paragraph 1.a., Product Demonstration, page 84 “Contractors must submit a product demonstration in accordance with Attachment 12, Product Demonstration Instructions, electronically, in an .mp4 format…” Rather than submit a large .mp4 file through email, will the government allow Offeror to post to Youtube and provide a link?

ANSWER: The product demonstration can be presented on Youtube, Vimeo, or other video sharing platforms as long as the capability exists for the Government to download a copy of the submission.

RFQ CHANGE: IN ATTACHMENT 10, QUOTATION SUBMISSION INSTRUCTIONS DELETE PARAGRAPH 1A AND REPLACE IT WITH THE FOLLOWING:

“A. PRODUCT DEMONSTRATION (VOLUME I). CONTRACTORS MUST SUBMIT A PRODUCT DEMONSTRATION IN ACCORDANCE WITH ATTACHMENT 12, PRODUCT DEMONSTRATION INSTRUCTIONS, ELECTRONICALLY, IN AN .MP4 FORMAT OR CONTRACTORS MAY SUBMIT THEIR PRODUCT DEMONSTRATIONS THROUGH VIDEO SHARING WEBSITES SUCH AS YOUTUBE OR VIMEO AS LONG AS THE VIDEOS ARE DOWNLOADABLE BY THE GOVERNMENT. THE TOTAL LENGTH OF THE VIDEO DEMONSTRATIONS SHALL NOT EXCEED 45 MINUTES.”

28. QUESTION: Reference Attachment 10, Quotation Submission Instructions paragraph 1.b., page 86 “The Government requests that Attachment 13, Relevant Past Performance Questionnaire be forwarded to your references, completed by your references, and returned by your reference directly to the NARA Contract Specialist shown below by the quotation due date and time…” Would the government consider requiring fewer than 1-to-1 PPQ (survey) to be submitted with each corporate past performance narrative, as it is a burden on our clients?

ANSWER: The Government requires up to five (5) past performance questionnaires which do not need to align with the references submitted in Volume II. Reference Attachment 10, Quotation Submission Instructions, paragraph 2(b), “…It is the responsibility of the Contractor to ensure that the references submit the completed surveys in a timely manner. Contractors are encouraged to verify that references are willing to provide the information prior to designating the person/agency as a reference…”

29. QUESTION: Reference Attachment 10, Quotation Submission Instructions paragraph 1.b., page 86 “The Government requests that Attachment 13, Relevant Past Performance Questionnaire be forwarded to your references, completed by your references, and returned by your reference directly to the NARA Contract Specialist shown below by the quotation due date and time…” Will the government consider the submittal of CPARs in lieu of a PPQ survey?

ANSWER: No, the Government will not consider CPARS in lieu of Past Performance Questionnaires.

30. QUESTION: Reference Attachment 10, Quotation Submission Instructions paragraph 3.c., page 86. “c. Contractors must submit an electronic copy in a format compatible with the Microsoft Excel software program…” Please clarify - should the Offeror copy the Attachment 1, 4.0 Schedule of Prices into a Microsoft Excel spreadsheet and populate our Offered Price?

ANSWER: Yes, but the Contractor’s submission must comply with all of the Attachment 1, Schedule of Prices requirements, not just the CLIN table. Contractors do not have to use Microsoft Excel as long as the submission for pricing is in a format that is compatible with Microsoft Excel.

31. QUESTION: Reference Attachment 10, Quotation Submission Instructions paragraph 3.d., page 86. “d. Contractors must submit supporting documentation in accordance with the directions in Attachment 1, Schedule of Prices. Contractors must provide a schedule in the price quotation that clearly details the breakdown of the proposed prices for all separately priced CLINs…” Would the government provide a pricing template to allow for more consistent evaluation?

ANSWER: Attachment 1, Schedule of Prices clearly outline the requirements for pricing submission to ensure consistent evaluation.

32. QUESTION: Reference Attachment 11, Evaluation Factors for Award paragraph II. There are no Price evaluation factors documented in this section.

ANSWER: Price is an evaluation factor. Reference Attachment 1, Schedule of Prices paragraph 4(h).

33. QUESTION: Reference PWS Attachment 1, - StRS - RVTM - HH 2.0 Contractor Response Sheet requirement number 28.0. What is the authentication service?

ANSWER: The authentication service is currently SecureAuth.

34. QUESTION: Reference PWS Attachment 1, - StRS - RVTM - HH 2.0 Contractor Response Sheet requirement number 28.0. Is it [the authentication service] fully implemented?

ANSWER: Currently, no.

35. QUESTION: Reference Attachment 1, Schedule of Prices paragraph 4.(c), page 4. Could the Government please clarify what it means by "if they are priced based on direct labor"?

ANSWER: It depends on how the Vendor prices Operations and Maintenance Services as required in the referenced CLINs and described in Attachment 2, PWS.

36. QUESTION: Reference Attachment 1, Schedule of Prices paragraph 4.(c), page 4. (c) "..The Contractor must provide a detailed breakout of the price associated with these CLINs, if applicable, which includes the labor categories, mix, fully burdened hourly rates, level of effort, and materials, as needed. The Contractor must use table (i)1 ‘Composite Hourly Rate Table’ for any and all labor associated with these CLINs, if they are priced based on direct labor." For all FFP CLINs, Could the Government please confirm the requested Fixed Hourly Rates in “Table (i) 1 Composite Hourly Rate” will not be used for contract award/negotiation.

ANSWER: No. Reference the Answer in Question 32 and Attachment 1, paragraph 4(e).

RFQ CHANGE: IN ATTACHMENT 1, SCHEDULE OF PRICES DELETE PARAGRAPH 4(C) AND REPLACE IT WITH THE FOLLOWING:

“(C) FOR CLINS 0001, 0002, AND 0003 INSERT THE FIXED UNIT PRICES PER “LOT” AND FOR CLINS 0008, 0015, 0022, 0029, AND 0036 INSERT FIXED UNIT PRICES PER “MONTH” FOR THESE SERVICES. FOR EVALUATION PURPOSES, THE “TOTAL PRICE” IS THE “UNIT PRICE” MULTIPLIED BY THE “QUANTITY”. THE CONTRACTOR MUST PROVIDE A DETAILED BREAKOUT OF THE PRICE ASSOCIATED WITH ALL OF THESE CLINS, IF APPLICABLE, WHICH INCLUDES THE LABOR CATEGORIES, MIX, FULLY BURDENED HOURLY RATES, LEVEL OF EFFORT, AND MATERIALS, AS NEEDED. THE CONTRACTOR MUST USE TABLE (I)1 “COMPOSITE HOURLY RATE TABLE” FOR ANY AND ALL LABOR ASSOCIATED WITH THESE CLINS, IF THEY ARE PRICED BASED ON DIRECT LABOR.”

37. QUESTION: Reference Attachment 1, Schedule of Prices, paragraph 1(e). page 3. Could the Government please confirm if the Additional Services CLINS 0009, 0016, 0023, 0030, 0037 are T&M?

ANSWER: Reference the answer in Question 11.

38. QUESTION: Reference Attachment 2, PWS paragraph 2.3.1. “Profiles – provide the capability for authorized users to add, change, and delete user profiles and related information including: the capability to upload and display profile images (e.g., head shots) and update email addresses.”

Does the government have established user-verification/screening guidelines/requirements that need to be completed prior to a user’s profile being activated?

ANSWER: No, users self register at (https://historyhub.history.gov/login.jspa?registerOnly=true) where they must enter a valid email address, provide a First and Last Name, select a User Name, and provide a password. However, these items are not verified or screened by NARA. All users must accept the Terms and Conditions (https://historyhub.history.gov/terms-and-conditions!input.jspa?displayOnly=true) prior to their account being created by the system.

39. QUESTION: Reference Attachment 2, PWS paragraph 2.4.2 “The current HH uses Jive SBS version 9.9.0.0 and a Postgres database, and is hosted by Jive in an AWS hosting environment;” Will the contractor be given direct access to the AWS hosted environment and Postgres database or will it have to work with the incumbent contractor for all data migration activities?

ANSWER: See Attachment 2, PWS paragraph 13.1, Government Furnished Equipment. NARA will manage all interactions between the incumbent contractor and new contractor to ensure that all data is provided to the new contractor.

40. QUESTION: Reference Attachment 2, PWS paragraph 2.4.4, “Data from existing HH must be migrated to the new HH solution and must be live, in production, by no later than August 30, 2022.” Will the government be performing any content cleansing/archiving prior to migrating to the new solution that will require assistance from the contractor?

ANSWER: No, content cleansing/archiving is not required.

41. QUESTION: Reference Attachment 2, PWS paragraph 2.4.4, “Data from existing HH must be migrated to the new HH solution and must be live, in production, by no later than August 30, 2022.” Would there be a subset of content/data that the government wants migrated to the new solution but in an archived state?

ANSWER: No, there is no data that will be migrated in an “archived state”.

42. QUESTION: Reference Attachment 2, PWS paragraph 5.1.1, “The solution shall be deployed for use no later than August 30th, 2022. Initial deployment must include data migration, user account load with account role configuration, and availability of the system to all users. The solution shall not go to production until granted Authorization to Operate (ATO) by NARA (see PWS paragraph 6.0, Security).” Is the government able to provide the anticipated date of award and project start date?

ANSWER: See Attachment 10, Quotation Submission Instructions paragraph 3.a. The Government assumes performance will begin upon contract award.

43. QUESTION: Reference Attachment 2, PWS paragraph 5.1.1, “The solution shall be deployed for use no later than August 30th, 2022. Initial deployment must include data migration, user account load with account role configuration, and availability of the system to all users. The solution shall not go to production until granted Authorization to Operate (ATO) by NARA (see PWS paragraph 6.0, Security).” If there are delays in the award/start date for the project will the initial deployment schedule be adjusted?

ANSWER: No, the current contract ends on August 31, 2022 and therefore a replacement must be in place by the time that contract ends.

RFQ CHANGE: NONE

44. QUESTION: In the event of any actual or suspected breach of sensitive PII, the Contractor shall *immediately*, and in no event later than one hour of discovery, report the breach to the Contracting Officer, the COR, the Senior Agency Official for Privacy (currently NARA’s General Counsel garymstern@nara.gov) and the Chief Information Officer (only for IT requirements) in accordance with NARA Directive 1608.

The Cloud Service Provider (CSP) is a service provider and your organization would be one of hundreds of thousands of customers using the service. CSP can contractually commit to incident response reporting timeframes in a customer contract. One component driving the timeframes are the CSP’s ability to communicate to a wide customer base in the event of an incident. In a multi-tenant cloud environment, the CSP could be reporting to thousands of customers if there is a security incident impacting multiple customers. CSPs utilize one incident response process for all customers. Utilizing one approach allows for scalability and ease of operations. Additionally, due to the nature of the CSP's service, the CSP can only report confirmed breaches, not attempted, suspected, threatened, or foreseeable breaches. As a multitenant environment, an attempted breach against another tenant would not be reported to your organization. In the event of a security breach and if negotiated in the agreement, the CSP can notify your organization identified points of contact. The CSP cannot notify affected parties because the CSP does not view customer data. The CSP is responsible for maintaining access in terms of performance and availability to the data. The data is owned by the customer.

As such, we would like to request the requirements for breach notifications should align with the existing CSP reporting requirements that also align with FedRAMP and request that your organization change this requirement.

ANSWER: NARA has reviewed the relevant “breach notification” policies in Federal Information Security Management Act (FISMA) which are implemented for CSPs through FedRAMP, including implementing guidance from Cybersecurity & Infrastructure Security Agency (CISA). Based on that review, NARA has determined that the requirements in Attachment 7, NARA Terms and Conditions, paragraph 4, Security of Information and Protection of Controlled Unclassified Information, Including Personally Identifiable Information (April 2017) are consistent with federal policy and no changes will be considered.