Industry Day Charts - Updated.pdf

Welcome to the NASA Glenn Research Center

Logistics Emergency Exits Restrooms Face to Face Meetings – Room 302 Tours NASA Exchange Store Breaks and Lunch Bus route

PACE V Industry Day NASA Glenn Research Center

Office of the Chief Information Officer February 25, 2020

Objectives for Today

• Familiarize Industry with the Glenn Research Center at Lewis Field and Plum

Brook Station

• Provide insights into current IT initiatives, challenges, and opportunities at GRC

• Discuss relationships and interfaces of PACE to Agency/Enterprise and other local contracts

• Share Small Business Set Aside decision

• Provide current thinking on Work Areas, Work Area Alignment, and Key Work

Orders

• Discuss tentative schedule and next steps

Agenda Speaker Time Subject

Sean Gallagher GRC Chief Information Officer 9:00 – 9:10 Welcome and Administrative Remarks

Tony Facca Chief, Information and Applications Division 9:10 – 9:30

Overview of the Glenn Research Center and the GRC Office of the Chief Information Officer

Eunice Adams-Sipp Small Business Contract Specialist 9:30 – 9:45 Guidance to Small Businesses

Tony Facca Chief, Information and Applications Division 9:45 – 10:30 Technical Overview

10:30 – 10:45 Question and Answer Period 1

10:45 – 11:00 Break

Bob Piccus Office of CyberSecurity Services (OCSS) 11:00 – 11:20 Overview of the Office of CyberSecurity Services

Joe Panek GRC Facilities 11:20 – 11:35 Overview of GRC Facilities Support Requirements

Steve Vacco Cost Analyst 11:35 – 11:50 Cost Volume Overview

Jim Griffin Contracting Officer 11:50 – 12:15 Procurement Briefing

12:15 – 12:30 Question and Answer Period 2

12:30 Industry Briefing Concludes

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• Procurement Briefing

• Q&A

***** DISCLAIMER *****

In the event of ANY discrepancy between information you hear or see today and the final solicitation, THE FINAL SOLICITATION TAKES PRECEDENCE AND

IS THE CONTROLLING DOCUMENT

NASA Centers and Installations

Johnson Space Center Houston, Texas

Michoud Assembly Facility New Orleans, LA

Stennis Space Center Stennis Space Center, MS

Langley Research Center Hampton, VA

Kennedy Space Center Cape Canaveral, FL

NASA Headquarters Washington, D.C.

Marshall Space Flight Center Huntsville, AL

Glenn Research Center Lewis Field

Cleveland, OH

Ames Research Center Mountain View, CA

Armstrong Flight Research Center Edwards, CA

Jet Propulsion Laboratory Pasadena, CA

Goddard Space Flight Center Greenbelt, MD

White Sands Test Facility White Sands, NM

Wallops Flight Facility Wallops Island, VA

Deep Space Network Facilities:

Goldstone, in CA Mojave Desert near Madrid, Spain near Canberra, Australia

Glenn Research Center Plum Brook Station Sandusky, OH Independent Verification

& Validation Facility Fairmont, WV

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Glenn’s Mission and Goals

Source: overview.grc.nasa.gov

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Glenn’s Campuses

Lewis Field (Cleveland) 307 acres 1,467 civil servants + 94 Pathways Interns 1,687 contractors

Plum Brook Station (Sandusky) 6,740 acres 22 civil servants 100 contractors

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Glenn’s Core Competencies

Communications Technology & Development

Power, Energy Storage & Conversion

Materials and Structures for Extreme Environments

Air-Breathing Propulsion

In-Space Propulsion & Cryogenic Fluids

Management

Physical Sciences & Biomedical Technologies in Space

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Glenn’s Facilities

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Glenn’s Economic Impact

Source: Cleveland State University Economic Impact Study, June 2019 https://engagedscholarship.csuohio.edu/urban_facpub/1613

Income Taxes Paid by NASA Glenn Employees

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

GRC Office of the CIO

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Small Business Set Aside

Eunice Adams-Sipp Small Business Specialist

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

FAR Regulation

• FAR 19.502.2 – Total Small Business Set-Asides

• Allows the Contracting Officer to set aside an acquisition if he or she has reason to believe that offers will be obtained by at least two responsible small business concerns.

• Total small business set-asides shall not be made unless such a reasonable expectation exists. Although past acquisition history of an item or similar items is always important, it is not the only factor to be considered in determining whether a reasonable expectation exists.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Teaming Arrangements and Joint Ventures

• This acquisition does not prohibit teaming arrangements or Joint Ventures

• Offerors proposing a joint venture, subcontracting, or another form of teaming arrangement should review 13 C.F.R. § 121.103

• All team members must meet the socioeconomic status for the set-aside and the limitations on subcontracting (FAR 52.219-14) apply. i.e. the small business team members must perform at least 50% of the value of the work to be completed.

• The SBA is the sole authority for making determinations of small business status for small business programs. Such determinations are binding on the Offeror and on the contracting officer.

• a finding by the SBA of affiliation between an Offeror and its proposed team member(s) or subcontractor(s) may result in the Offeror being found to be other than a small business and therefore ineligible for contract award

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Ostensible Subcontractor Rule

• An ostensible subcontractor is a subcontractor that:

• Performs primary and vital requirements of a contract, or of an order under a multiple award schedule contract.

• A subcontractor upon which the prime contractor is unusually reliant.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Ostensible Subcontractor Rule – Things to Consider

If the Offeror proposes using subcontractors, the Offeror shall consider the following for compliance with the Small Business Administration’s (SBA) Ostensible Subcontractor Rule (reference 13 CFR 121.103):

1. Who will manage the contract?

2. Which party possesses background and expertise necessary for contract performance?

3. Which party pursued the contract?

4. The degree of collaboration in preparation and submission of the proposal.

5. Whether there are discrete tasks to be performed by each subcontractor(s), or whether there is instead a co-mingling of personnel and resources.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Ostensible Subcontractor Rule – Things to Consider

6. Which party will perform the more complex and costly contract functions?

7. The relative amount of proposed work (annual dollar value) to be performed by each subcontractor(s).

8. The business size (number of employees and annual revenue) of each subcontractor(s).

9. Is the proposed subcontractor(s) ineligible to submit a proposal because it does not meet the solicitation size standard requirements?

10. Did the prime include subcontractor personnel in the proposed organizational structure, and did the prime propose the managerial staff of the incumbent in their proposals (all or some)?

The SBA has the authority to make a final decision on compliance with the Ostensible Subcontractor Rule;

therefore, compliance with the rule will not be evaluated by NASA GRC

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

NASA Vendor Database (NVDB)

• Used by NASA acquisition personnel for market research, communication and educating industry about NASA requirements.

• Open to all vendors, both large and small, who wish to do business with the

NASA.

• Vendors can post capability briefs in any format and sign up for e-mail messages on Source Sought Notices, the NASA Office of Small Business Programs Newsletter, Requests for Information (RFIs), or Requests for Proposals (RFPs).

• OSBP Vendor Database Registration: http://osbp.nasa.gov/vendor_database.html

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• Procurement Briefing http://osbp.nasa.gov/vendor_database.html

Mobile App

• NASA OSBP Mobile is the NASA Office of Small Business Program’s official mobile app.

• It is available for iOS and Android devices.

• OSBP Mobile is designed as a user-friendly tool and has information available on the website and more.

• Key features allow users to easily contact NASA Center Small Business

Specialists, view Active Contract Listings, and find out when upcoming networking events are taking place.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Eunice Adams-Sipp, Small Business Specialist, (216) 433-6644

E-mail: GRC-SmallBusiness@mail.nasa.gov Website: http://www.grc.nasa.gov/WWW/Procure/doin bus.htm

HQ Office of Small Business Programs

E-mail: smallbusiness@nasa.gov Website: www.osbp.nasa.gov

NASA Vendor Database: https://vendors.nvdb.nasa.gov

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• Procurement Briefing

• Q&A mailto:GRC-SmallBusiness@mail.nasa.gov http://www.grc.nasa.gov/WWW/Procure/doin_bus.htm mailto:smallbusiness@nasa.gov http://www.osbp.nasa.gov/ https://vendors.nvdb.nasa.gov

PACE V Technical Overview Tony Facca:

Native Clevelander MCIS BSIE from Cleveland State University

PMP, CISSP

35 Years of NASA Experience

Center and Agency

Chief, Information and Applications Division Digital Solutions: Web and Application Development, Collaboration, Process

Automation Scientific Computing Solutions: Visualization, Data Science, Machine Learning Information Management

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

NICS: NASA Integrated Communication Services

• LAN and WAN Services

• Network Architecture and Security Services

• Video Services

• Communications Services

EAST: Enterprise Application Service Technologies

• Enterprise Applications Competency Center Support

• Services to operate, maintain, and enhance key business and mission-supporting platforms, applications and infrastructure used across the agency.

WESTPrime: Web Enterprise Service Technology

• IaaS, PaaS, SaaS

• Internal and External Websites and WebApps

• Now part of EAST 2

Benefits of Utilizing Enterprise Contracts for Commodity IT Services Lower operating costs

Standardized service delivery regardless of geographic location Reduces or eliminates duplication of capabilities

Enables more flexibility to adjust to evolving demands and meet surge requirements Broader service delivery constructs to leverage professional support across locations

NEST: NASA End-User Services & Technologies

• End User Hardware and Software Suite

• Mobile IT Services

• Printers

• IT Accessories

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

PACE Serves GRC as the Single and Preferred IT Services Contract

• 1999 PACE: IT Services Consolidated Across the OCIO

• 2003 PACE II: OCIO IT Services Model Extended to GRC Customers

• 2008 PACE III: IT Service Model Adopted Across GRC

• 2015 PACE IV: OCIO Management and Governance of IT Services for Enterprise Alignment

• 2021 PACE V: Extends and Augments Enterprise Services

Similarly, Other GRC Contracts Extend and Augment OCIO Services

• GESS/GEARS: Glenn Engineering and Research Support

• NSCTSS: NASA Safety Center Technical Services Support

• TIALS: Technical Information, Administrative and Logistics Support

• TFOME: Test Facilities Operations, Management, and Engineering

• FABSS: Financial Analysis and Business Services Support

• NSEETS: NASA-wide Specialized Engineering, Evaluation and Test Services

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

PACE V bridges the gap between Enterprise Services and GRC Requirements to ensure the Center’s programs, facilities, core competencies, and mission support organizations have access to advanced, responsive IT Solutions and Services.

Aeronautics Science Space

Vision

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• Changes in IT

• PACE IV Solicitation was released in early 2013. Data Science / AI / ML Full Stack Development / NoSQL Agile / Scrum / Kanban / DevOps Cyber Security

FedRAMP / GovCloud

DHS CDM

Data Center Consolidation Supply Chain Risk Management BPA / Digital Transformation

FITARA

IOT / Blockchain 5G / Unmanned Aircraft Immersive Reality Augmented Analytics / Citizen Scientists Data Ethicists / GenZ

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• PACE V Goals and Objectives

• Appreciate and respond to changing road conditions:

• Changes in Agency mission

• Changes in Center priorities

• Changes in Funding

• Changes in Information Technology

• Changes in Mission Support Service Delivery

• Changes in IT Service Delivery

• Build and maintain a stable, flexible, integrated, etc., IT Infrastructure

• Meet institutional, programmatic, research, engineering, and facility support requirements while ensuring continued alignment with the Agency direction

• Focus on delivering services that are unique to GRC’s mission

• Demonstrate extreme flexibility in adjusting for the influx and effluence of enterprise services

• Address the rapid evolution in information technology in capabilities such as Artificial Intelligence, Machine Learning, Data Analytics, Cloud Services, and Cybersecurity throughout the life of the contract.

• As capabilities mature, so must our ability to embrace and exploit new solutions made possible by their maturation.

“First, have a definite, clear practical ideal; Second, have the necessary means to achieve your ends; Third, adjust all your means to that end.” -- Aristotle

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• PACE V Goals and Objectives

• Leverage a shared pool of local and enterprise resources and expertise to deliver modern, efficient, and cost-effective solutions.

• Optimize the use of common processes across all work orders and work areas of the contract, employing industry standards and best practices. For example, Software Development, Revision Control, Source Code Repository, Issue Tracking, Configuration Control, and Change Management.

• Provide cost-effective surge support to adjust to peaks and valleys of service demand, funding, and technology.

• Proactively maintain awareness of technology trends and facilitate innovation and ideation across all work areas.

• Regularly identify, surface, and propose innovation and modernization opportunities based on sound business analyses.

• Partner with the GRC community through a well-structured customer relationship management model that seeks to understand their business and offer well-integrated solutions in close coordination with the

OCIO.

• Maintain awareness of Agency IT initiatives that present opportunities for GRC to more fully leverage the expertise available through the PACE contract.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

End-User Computing •Workstations •Peripherals Mobility •Mobile Phones, Pagers, and Tablets •MiFi •VDI and Thin-Client Services •Accessories Print •Printers and 3D Printers •Duplicating Services (In-Plant Printing) •Services and Supplies Collaboration •Video and Web Conferencing •Document Collaboration •Social Collaboration •File Sync and Sharing Messaging and Directory •Mailbox Services •Directory Services •Identity Management Support •Help Desk and System Administration •Recovery Software Management •Managed Software Provisioning

Applications Web and Native Application Services •Web, Native, and Mobile App Design and

Development •Content Management and Support Business Management Applications •Supply Chain and Asset Mgmt.

•Business Intelligence •Financial and Investment Mgmt.

•Forms Management •HR and Legal Practice Management •Business Process Automation •Project Management Infrastructure Applications •Center Facilities Mgmt. and Ops.

•eAuth & Physical Security Apps •Code Mgmt., Review, and Support •Database •Tools and Web Utilities Science and Engineering Applications •Computational Science Apps •Design, Modeling, & Analysis Apps Highly Specialized IT Applications •Artificial Intelligence & Expert Systems •Embedded Software

Computing IT Facilities Management •Facilities Management •Environment Management •Facilities Security Infrastructure as a Service •Compute Services •Housing Platform as a Service •Microsoft Windows •Unix High-Performance Computing •Transactional •Dedicated Storage •Real-Time •Archival (and Backup) •Context Oriented Highly Specialized IT Computing •Data Acquisition, Instrumentation, and

Video •Industrial Process and Institutional Control

Computing •Robotics •Embedded Computing •Flight and Launch Control

Communications Wide Area Network •NASA Backbone Connectivity •Non-NASA Tenant Connectivity •Commercial to NASA Connectivity Center Network •Local Area Network •Hosting and Science Networks •Secure and Classified Networks •Wireless and IoT •Remote Access •Industrial Control Voice Services •Telephone, Voicemail, Accessories •Secure and Classified User Telephone •PSTN Connectivity and Teleconferencing •Mobile Radio, Paging, and Intercom Media Services •Digital Imaging and AV Engineering •Streaming and Playback Video •Signage, Conference, and ViTS Network Physical Infrastructure •Telephone Manhole System •Inside and Outside Building Cabling •Distributed Antenna Systems •Facility Protective Distributed Systems Highly Specialized IT Communications •Space, Emergency, Safety, Embedded

CyberSecurity Identify •Data Identification & Classification •Authorization and Accreditation Protect •Configuration and Standards •Anti-Phishing & Whitelisting •Cloud Security

•ICAM

•Intrusion Prevention •Awareness and Training •Firewalls •Web Application Security •SOC Integration •Security Architecture & Engineering Detect •Log Management & IDS •Application Security Update Service •Vulnerability Assessment •Application Source Code Analysis •CDM and Network Monitoring •DLP and End Point Protection •Web Application Security Respond •Forensics •Incident Management Recover •SOC Continuity of Ops/Life Cycle Refresh •Restoration

Information Mgmt.

Data Governance •Data Architecture and Standards •Data Policy •Data Management Planning Records Management •eRecords •eDiscovery •Knowledge Management Scientific and Technical Information •Agency E-DAA Unified Data Life-Cycle •Data Life-Cycle Definition •Data Life-Cycle Systems Software and Services •Utilities and Tools •Data Library •Library Electronic Resources Data Science Technologies and Services •Data Analytics •Data Visualization

Information Technology Programs

IT Management and Governance Project and Portfolio Management •Project Management Support •IT Portfolio Management •Direct Project Support •Demand Management Policy and Process Management •Policy Development and Management •Process Development and Improvement

Vendor & Agreement Management •Contract/Space Act/Grant Management •IT Asset Management •Sourcing Guidance and Monitoring •IT Contract Portfolio Management •Service Agreement Management IT Investment Management •Investment Planning/Budget Execution •IT Purchasing & Financial Portfolio Mgmt.

IT Governance •Gov Processes, Procedures & Management •Stakeholder Strategic Planning Involvement •Institutional Risk Management •Innovation Management Information Technology Architecture •Strategic Planning •Architecture Repository •Service Catalog

Stakeholder and Customer Management •Customer Interface Management •Customer Communications Management Continuity of Operations •Center IT COOP

•GRC OCIO IT COOP

Workforce Development •Human Resources Management •Competency Management •Recruitment and Retention •Training and Travel Administrative Operations •Health and Safety •IT Organizational Design •Space Management 30

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Before/After Work Area Structures

PACE IV Work Areas Task Area Manager % of Contract Value

Work Area #1 Management & Integration

Richard Haas

Directorate Support

Richard Haas

4%

Agency Support 19%

IT Security 11%

Work Area #2 Applications Tony Facca

Application/Web Support

Rich Kurak

26%

Agency Info Systems 3%

Knowledge Management 1%

Work Area #3 Computing Rick Basting

Data Center Rob Lacios

9%

High Performance Comp 1%

Work Area #4 Specialized Info Systems

Gib Winter

Test Facilities Support Gib Winter

8%

UAS, SCAN and others 18%

*PACE V Work Area and Capability Managers may change as required.

PACE V Work Areas PACE V Capability Areas Capability Manager ~% of

Contract Value

Work Area #1 – Applications Tony Facca (18%)

Web and Native Application Services Brandon Ruffridge 8%

Business Management Applications Rich Kurak 2%

Infrastructure Applications Rich Kurak 6%

Science and Engineering Applications Herb Schilling 2%

Work Area #2 – Communications Louise Moroney (7%)

Media Services Dave Valco 2%

Highly Specialized IT Communications Rob Lacios 5%

Work Area #3 – Computing Louise Moroney (25%)

IT Facilities Management (Data Center) Vishal Butala 7%

High-Performance Computing Vishal Butala 1%

Storage Vishal Butala - Highly Specialized IT Computing

(Facilities Data Systems) Rob Lacios 17%

Work Area #4 – CyberSecurity Dave Murnan (36%)

Identify Ashley King 6%

Protect Bob Orszychi 23%

Detect Bob Orszychi 5%

Respond Carol Brown 2%

OCSS - 21%

Work Area #5 – End-User Louise Moroney (5%)

Collaboration Brian Sommers 1%

Messaging and Directory Chris Lofland 1%

Support Chris Lofland 3%

Work Area #6 – Information Management Tony Facca (6%)

Data Governance Calvin Robinson 3%

Records Management Calvin Robinson 1%

Scientific and Technical Information Herb Schilling -

Unified Data Life-Cycle Calvin Robinson -

Software and Services Herb Schilling -

Data Science Technologies and Services Herb Schilling 2%

Work Area #7 – IT Management and Governance Richard Haas (3%)

Project and Portfolio Management Allen Holtz 1%

Policy and Process Management Candace Johnson -

Vendor and Agreement Management Candace Johnson 1%

IT Investment Management Sean Gallagher 1%

IT Governance Allen Holtz -

Information Technology Architecture Les Farkas -

Stakeholder and Customer Management Deb Griffin -

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Transformation and Innovation

• Discussions from market research resulted in adjustments to the DSOW and DRFP that highlight the desire for a more transformational and innovative approach to providing services and solutions under PACE V

• DSOW 1.2 Transformation and Innovation

• We are seeking a partner that will help GRC modernize its digital services and solutions and then stay abreast of the state of the industry so that as transformational opportunities present themselves, they can be strategically pursued

• NASA is expecting a partner that will identify and fully leverage currently available best practices while implementing modern processes and technologies to achieve the objectives referenced throughout this document

• Known opportunities

• Applications Modernization

• Data Center evolution

• CyberSecurity

Mission Suitability

• Management Approach

• Understanding of Requirements Innovation Approach

• Innovation and Efficiencies

• Innovation Scenarios

• Past Performance

• Cost

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Transformation and Innovation

• Innovation Plan

• How will innovation be “cultivated”?

• What processes will you implement that have been successful elsewhere at stimulating innovation?

• How do you strategically manage innovation?

• Having read the DSOW, what innovations do you think would be feasible to pursue?

• Which ones will the Government receive simply by partnering with your team?

• Which ones will require an additional investment to implement?

Mission Suitability

• Management Approach

• Understanding of Requirements Innovation Approach

Innovation Plan

• Innovation Scenarios

• Past Performance

• Cost

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Mission Suitability

• Management Approach

• Understanding of Requirements Innovation Approach

• Innovation and Efficiencies Innovation Scenarios

• Past Performance

• Cost

Transformation and Innovation

• Innovation Scenarios

• Application Development Modernization

• Part 1: Current Portfolio Management and Optimization

• Given a pretty traditional portfolio, what is your approach to supporting the applications and their users while optimizing ROI?

• Based on your understanding of the current landscape, what steps would you take to improve the portfolio and achieve even greater

ROI?

• Part 2: Application Modernization

• Given a popular existing application, how would your team design, develop, test, and deploy a new and improved solution?

• Resources: Appendix B, Custom Application Development Example, IT Master Plan, Roadmaps

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Mission Suitability

• Management Approach

• Understanding of Requirements Innovation Approach

• Innovation and Efficiencies Innovation Scenarios

• Past Performance

• Cost

Transformation and Innovation

• Innovation Scenarios

• Data Center Modernization

• Given an pretty traditional set of data center services, how would you transition significant portions of the environment to the cloud by the third year of the contract in order to achieve cost reductions and service optimization?

• Resources: Attachment D, IT Master Plan, Roadmaps, Attachment N Data Center Information

• One More Thing!

• In addition, a cost proposal, including a basis of estimate, shall be included for each innovation scenario

• Upon contract award, the Government reserves the right to unilaterally incorporate an Offeror’s proposed innovation solution into the awarded contract at the proposed cost

• Note that the proposed cost for innovation scenarios will not be considered in the overall cost proposal of the Cost Volume

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

OCSS

• Office of Cybersecurity Services (OCSS) Statement of Work sections anticipated to move to enterprise contract:

• 3.4.2.1 Cybersecurity architecture, engineering, and technical standards

• 3.4.2.7 Information Technology Security Awareness and Training

• 3.4.2.8 Office of Cybersecurity Services (OCSS)

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Remote Workforce •Recognize the desire to reduce on-site presence where strategically advantageous to the government

•Shall statements in the SOW:

• Implement remote work as directed or in situations when remote work can deliver service quality and excellence that is on par with or exceeds that of onsite work.

• Develop and implement a remote workforce capable of enhancing the quality and excellence of IT service delivery while reducing the footprint required of a completely onsite workforce.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Question and Answer Period 1

• Glenn in General

• Small Business Set Aside

• Scope and Objectives

• Work Order Structure

• Transformation and Innovation

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Break

Benefits of a Coffee Break Relax, unwind, and build camaraderie Enhances productivity levels Increases focus Lowers stress levels

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Bob Piccus:

Born and Raised in Northeast Ohio BS in Systems Analysis, Miami University ITIL Certified 35 years IT experience, 9 years at NASA Deputy chief of the Office of Cybersecurity Services:

Acquisition lead Change management lead

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

• Procurement Briefing

Office of CyberSecurity Services (OCSS)

Overview:

• Agency-Wide capability housed at GRC

• Purpose - improve the Agency cybersecurity posture by standardizing and leading NASA’s cybersecurity services

• Funded at Agency level

• GRC provides staffing for OCSS functions (WYE and FTE)

• WYE from PACE contract

Office of CyberSecurity Services (OCSS)

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

CHALLENGE: Provide cybersecurity services consistently and effectively across NASA in a heterogeneous environment including different platforms, technologies, processes, and tools

Manage vulnerabilities and control threats in a dynamic R&D organization

Facilitate the R&D and operational activities supporting the various missions

OPPORTUNITY: Create a Cybersecurity service function to deliver consistent, high-quality cybersecurity services

I wish there was more consistency!

Why do I need to go to multiple sites?

Where should I go to find the services I need?

I’m new to NASA and I don’t know where to start?

Can someone please help me?

NASA

End User 42

Establishment of OCSS

NASA’s Office of CyberSecurity Services (OCSS) was formed in October, 2018 to provide advanced IT service management methods, processes, and best practices to deliver consistent, efficient, and effective cybersecurity services to the end user.

Enable NASA Missions Provide consistent reliable cybersecurity services Drive more economical use of resources Enhance NASA’s Cybersecurity Posture

Goals:

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

• Break

• OCSS Overview

• Facilities Overview

• Cost Volume Overview

OCSS Overview

• The OCSS was awarded to GRC in April, 2018, and went live six months later on October 1

• Currently supporting four Agency-wide services

• Identity Credentials and Access Management (ICAM) @ MSFC

• CyberSecurity Infrastructure (CSI) tools (e.g., anti-virus, software updates) @ KSC

• IT Security and Awareness Training Center (ITSATC) @ GRC

• CyberSecurity Engineering Team (CSET) @GRC

• Supply Chain Risk Management (SCRM) review for IT purchases @ GSFC

• Two additional services planned for this FY

• Security Operations Center (SOC) support @ ARC & JSC

• Posture Assessment Services (PEN Testing, IR & Red teaming, Phishing test & training, Web security assessments) TBD

• Implementing standard ITIL based process throughout all services

• Initiating an Agency-wide procurement for cybersecurity services

Vision The NASA Office of Cybersecurity Services (OCSS) vision is to lead and manage the enterprise adoption and execution of industry best practice cybersecurity services to safeguard the integrity, confidentiality, and availability of ALL NASA data and systems.

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

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• OCSS Overview

• Facilities Overview

• Cost Volume Overview

Cybersecurity Services Acquisition

• Early in the process – just finalizing requirements and forming the SEB

• Scope includes all cybersecurity services provided by the NASA CIO

• Will eventually transition cybersecurity services provided by center contracts

(including PACE).

• Schedule and approach for transitions are TBD at this point

• Targeting 2022 or 2023 to start transition of OCSS and the underlying services to the new contract

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• Technical Overview

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OCSS Scope of Services OCSS Office Services

• Financial Management

• Business Relationship Management

• Service Portfolio Management

• Service Catalog Management

• Service Level Management

• Change Management

• Knowledge Management

• Request Fulfillment

• Service Onboarding

• Incident & Problem Management

• Continual Service Improvement

• Communications

• Cybersecurity Services Acquisition

• Project Management Support

Supported NIST Framework Components

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

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• OCSS Overview

• Facilities Overview

• Cost Volume Overview

OCSS Organization

• Welcome and Overview

• Guidance to Small Businesses

• Technical Overview

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• OCSS Overview

• Facilities Overview

• Cost Volume Overview

IT Security Awareness & Training Center (ITSATC)

• Develops and delivers Cybersecurity training and awareness

• Webinars, online courses, seminars, best practices

• Develops and tracks end users compliance with Annual required awareness training

• 7 WYE, 1 Civil Servant

IT Security Awareness Training Center

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• Technical Overview

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• Cost Volume Overview

CyberSecurity Engineering Team (CSET)

• Develops technical standards and security configurations for all end user systems and servers

• Provides ICAM integration to end user systems and services

• Focused cybersecurity engineering support for critical Agency initiatives

Office of CyberSecurity Services (OCSS)

Facilities Overview and Support Requirements

Joseph Panek:

Originally from Michigan BSEE - Michigan State University, MSEE – Cleveland State University 34½ Years of NASA Experience Currently, Senior Technical Advisor - Facilities, Test & Manufacturing Directorate (F000)

IT Security IT Systems

Formerly, Chief, Data And Systems Branch (FTK0) Data Acquisition Systems

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Overview

The NASA Glenn Research Center (GRC) encompasses test facilities built on two sites. Lewis Field, the main campus, includes 150 buildings on 350 acres. Very large and complex tests are also run at additional facilities located at Plum Brook Station, a 6,400-acre complex in Sandusky, Ohio, about an hour west of Cleveland.

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NASA GRC Locations

NASA Glenn Research Center Lewis FieldNASA Glenn Research Center

Plum Brook Station

50 Miles

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PACE V Responsibilities PACE V Test Facility Support (Including, but not limited to)

• Installation

• Maintenance

• Repair

• Calibration

• Operation

• Logistics

• IT security

• FISMA Low, Moderate & High Impacts and Classified

• Network Engineering

• Fiber/Copper Media infrastructure

• Procurement

• Specialized System Administration and

• Development of test facility and/or experiment related IT systems and/or services.

Test Facility Systems (broad range with varying complexities)

• Legacy low speed Data System, Escort (DEC Alpha computers with OpenVMS OS)

• Low speed Data System, COBRA

• High speed Data Systems, Dewetron and DeweSoft

• Small Data Systems based on LabVIEW/NI

• Human Machine Interface (HMI)/Programmable

Logic Controllers (PLC) systems

• Ovation Control Systems

• Pressure Measurement Systems

• Moving probe systems known as PACS

• Computer controlled signal conditioning systems

• Fiber Optic and Copper Media distribution systems

• Video Systems

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• Cost Volume Overview

The PACE contract is a critical factor in the NASA Glenn Research Center’s capability to provide test data to our internal NASA and external customers (e.g., other government agencies, industry, and academia).

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Cost Instructions Steven Vacco:

Born and Raised in Northeast Ohio Masters of Accountancy from Cleveland State University/CPA 3 Years of NASA Experience Lead Contract Cost/Price Analyst

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• Total proposed price consists of the Sixty-Day Phase-In, 22-Month Base Performance Period, 24-Month Option Period, 12-Month Option Period, and a Six Month Extension Period

• Cost realism analysis will be conducted

• Evaluation of the proposed Direct Labor and Indirect Rates and Fee

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Follow RFP instructions, “L.23 Volume III – Cost Proposal Instructions”

Cost Volume Part 1: General Cost Information

• Introduction

• Financial Capability to perform the contract

• Subcontractor Cost Analysis

• Major subcontractors having a contract value equal to or greater than 15% of the contract value over the two-year base period of performance must complete a full cost proposal

• Escalation Rationale

• Business Systems Reviews and Status Information

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• Technical Overview

• Break

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• Cost Volume Overview

Cost Volume Part 2: Cost Templates

• Templates have pre-populated formulas

• Offeror is responsible for the accuracy of these formulas and editing/correcting them as necessary

• Offeror is instructed to reference the Seven CLINs (Applications, Computing, Cybersecurity, (IM,ITM&G,C, EU), Other Direct Costs (ODC), Program Management Office and IDIQ when completing the templates; the cost templates align with the CLINs in the statement of work

• ODC and IDIQ costs will be a plug number provided by the Government. The Offeror shall not alter these numbers.

• Offeror’s shall apply their proposed indirect and Fee rates to the government provided ODCs

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CLIN Cost Templates

CLIN 1: APPLICATIONS

Total Cost Template

Elements Year 1 Year 2 Year 3 Year 4 Year 5 Total Direct Labor Hours Straightime Hours - - - - - - - Overtime Hours - - - - - - -

Total Hours - - - - - - -

Direct Labor Dollars from Labor Template -$ -$ -$ -$ -$ -$ -$

Overhead (List) Cost

1. (Name & Description of Base) -$ -$ -$ -$ -$ -$

Overhead Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Overhead Cost -$ -$ -$ -$ -$ -$ -$

2. (Name & Description of Base) -$ -$ -$ -$ -$ Overhead Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Overhead Cost -$ -$ -$ -$ -$ -$ -$

Total Overhead Cost -$ -$ -$ -$ -$ -$ -$

Subcontractor Costs

1. (Subcontractor Name) -$ -$ -$ -$ -$ -$ -$

2. (Subcontractor Name) -$ -$ -$ -$ -$ -$ -$

3. (Subcontractor Name) -$ -$ -$ -$ -$ -$ -$

Total Subcontract Cost -$ -$ -$ -$ -$ -$ -$

Material Handling (Pass through costs)

1. (Description of Material Handling Base) -$ -$ -$ -$ -$ -$

M&H Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M&H Cost -$ -$ -$ -$ -$ -$ -$

G&A Cost

1. (Description of G&A Base) -$ -$ -$ -$ -$ -$

G&A Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% G&A Cost -$ -$ -$ -$ -$ -$ -$

Subtotal -$ -$ -$ -$ -$ -$ -$

Facilities Capital Cost of Money (FCCOM)

1. (Description of FCCOM Base) -$ -$ -$ -$ -$ -$

FCCOM Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% FCCOM Cost -$ -$ -$ -$ -$ -$ -$

Fixed Fee

1. Subcontractor -$ -$ -$ -$ -$ -$

Fixed Fee Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Fixed Fee Amount -$ -$ -$ -$ -$ -$ -$

2. (Description of Fee Base) less Subcontractor -$ -$ -$ -$ -$ -$ Fixed Fee Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Fixed Fee Amount -$ -$ -$ -$ -$ -$ -$ Total Fixed Fee Amount -$ -$ -$ -$ -$ -$ -$

Total Estimated Cost Plus Fixed Fee -$ -$ -$ -$ -$ -$ -$

COST PLUS FIXED FEE

BASE PERIOD OPTION PERIODS 6 Month Extension

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CLIN Labor Cost Templates

CONTRACT YEAR: ONE

Incumbent Labor Classification per Cost Proposal Instructions

Labor Category per DOLWD, CBA, GSA, or Offeror's established position

E=Exempt N=Non Exempt

U=Union WYEs Productive

Work Hours Standard

Labor Rate Labor Cost

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 0.00 $0.00 $0.00

0.00 $0.00

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ODC Cost Template

• MAP

• Enterprise Contracts

• Center Contracts with IT

• Strategic Sourcing

• PACE V Objectives

• Work Management System

Elements Year 1 Year 2 Year 3 Year 4 Year 5 Total

Other Direct Costs

Total ODC Cost -$ -$ -$ -$ -$ -$ -$

G&A Cost

1. (Description of G&A Base) -$ -$ -$ -$ -$ -$

G&A Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% G&A Cost -$ -$ -$ -$ -$ -$ -$

Subtotal -$ -$ -$ -$ -$ -$ -$

Fixed Fee

1. (Description of Fee Base) -$ -$ -$ -$ -$ -$

Fixed Fee Rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Fixed Fee Amount -$ -$ -$ -$ -$ -$ -$

Total Estimated Cost Plus Fixed Fee -$ -$ -$ -$ -$ -$ -$

COST PLUS FIXED FEE

BASE PERIOD OPTION PERIODS 6 Month Extension

Indirect Rate Template

Contractor Contractor Contractor Contractor Contractor Contractor Contractor Contractor Cost Elements within Fiscal Year Fiscal Year Fiscal Year Fiscal Year Fiscal Year Fiscal Year Fiscal Year Fiscal Year Indirect Rate Pool Prior Yr 3 Prior Yr 2 Prior Yr 1 _________ _________ _________ _________ _________

Total Pool Expenses -$ -$ -$ -$ -$ Application Base ($) -$ -$ -$ -$ -$ Contractor FY Rate (%) 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Contract Contract Contract Contract Contract Year 1 Year 2 Year 3 Year 4 Year 5

Proposed Contract Year Rate 0.00% 0.00% 0.00% 0.00% 0.00%

CONVERSION OF BURDEN RATE TO CONTRACT YEAR

Offer must provide three years of prior indirect pool, base and rate information

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Cost Volume Part 3: Basis of Estimate

• Cost narrative to support proposed estimates

• Link the Cost Volume to the Mission Suitability Volume

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PACE V Procurement Briefing About Jim Griffin:

Born and Raised in Northeast Ohio JD from Cleveland Marshall at Cleveland State University 3 Years of NASA Experience Contracting Officer, Institutional Services Branch

Current Contracting Officer for PACE IV and the PACE IV follow-on

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Government Furnished Information

• All required procurement documents will be posted on the beta.SAM.gov website

• Please note that all documents, including attachments, are draft documents and subject to change prior to release of the final Request for Proposals (RFP)

• Convenient link:

http://bit.ly/PACE-DRFP

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Significant Pre-Procurement Decisions

• The Work Areas have been restructured to align with the GRC IT Architecture Framework

• Office of Cybersecurity Services (OCSS)

• Decision was made to Option OCSS in the CyberSecurity Work Area for Contract Year

3, 4, and 5

• 5 Year Period

• 60 day Phase-in period, 22 Month Base, 1 Two-Year Option, and 1 One-Year Option

• Other Direct Costs (ODC) CLIN

• GRC provided Work Management System (WMS)

• Previously we had offerors propose a WMS

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Definition of Base/IDIQ

• Base

• Information Technology (IT) Services and Solutions in support of Center programs, facilities, core competencies, and missions. Work will include data center operations and management, application development and maintenance, cybersecurity services, IT project management, data and information management, and a variety of highly specialized mission IT expertise.

• Indefinite Delivery Indefinite Quantity (IDIQ)

• The Government anticipates that during the life of the contract, additional requirements, which are within the general scope of this contract, may be required in support of NASA’s mission. To accomplish these additional requirements, the Government may issue work orders either on Firm Fixed Price (FFP) or Cost-Plus Fixed Fee (CPFF) basis for the ordering of these services and supplies.

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Organizational Conflict(s) of Interest (OCI):

• PACE V Staff will work with other contractors. Contract will include clauses to address OCIs. AN OCI

Avoidance Plan is required within 30 days after contract award.

• Limitation on Future Contracting and the access to and release of sensitive information clauses will be incorporated into the contract.

Technical Approach to meeting the requirements of the SOW:

• The Government reserves the right to unilaterally incorporate proposed approaches into the

SOW.

Innovation Plan:

• A list of innovations that the Government could realize in partnership with the Offeror given a commensurate investment in its unique capabilities (cost estimates are not required).

• The Government reserves the right to unilaterally incorporate proposed approaches into the SOW.

Innovation Scenarios:

• In addition, a cost proposal, including a basis of estimate, shall be included for each innovation scenario.

Upon contract award, the Government reserves the right to unilaterally incorporate the Offeror’s innovation solution into the awarded contract at the proposed cost. Note that the proposed cost for innovation scenarios will not be considered in the overall cost proposal of the Cost Volume.

Acquisition Considerations

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Acquisition Considerations

• Special Solicitation Clauses or Provisions

• Surge Provision: If during the performance of this contract, additional in-scope work is required to meet increased overall need, the Contracting Officer may unilaterally increase the total contract value up to 20%. This decision is entirely within the discretion of the Government

Offerors who take exception to any terms and conditions of the model contract may be deemed ineligible for award and excluded from further consideration

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Proposal Page Limits

• The following page limitations are established for each portion of the proposal submitted in response to this solicitation:

• A page is defined as one side of a sheet, 8 1/2" x 11", with at least one inch margins on all sides, using not smaller than Times New Roman 12 point type. While text within figures and charts may use a smaller font, it must not be smaller than Times New Roman 10 point type. It is recommended that expository text necessary for the proposal not be located solely in figures or charts.

Volume Number and Title Page Limit

I – Mission Suitability 65 pages

II – Relevant Experience and Past Performance 20 pages

III – Cost No page limit

IV – Business No page limit

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Proposal Preparation

Offerors shall submit proposals in four volumes as specified below.

Each part of the proposal should be complete and prepared in accordance with solicitation instructions to enable concurrent and separate evaluation of each part.

Each volume listed below shall stand alone and not require reference to another volume:

Volume Number and Title Format

I – Mission Suitability 1 original hard copy + 1 electronic Copy

II – Relevant Experience and Past Performance 1 original hard copy + 1 electronic Copy

III – Cost 1 original hard copy + 1 electronic Copy

IV – Business 1 original hard copy + 1 electronic Copy

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