RSEDS_HTSA_RFP_-_Question_Responses_Updates_-_Pg_24.pdf

RFP: 70T04018R9CAP1094

High Throughput Stand Alone (HTSA) Recapitalization located on site but are needed to correct a failure, they shall be dispatched within 15 minutes of receipt of a service request.

The Contractor shall be responsible for any repairs resulting from ineffective preventive or corrective maintenance. If actions taken during PM or CM result in additional damage to the unit, either at that time or subsequently, then the Contractor shall be responsible for repairing the damage.

The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM or TSA on the fundamentals of safety, functional operation, maintenance and repair on specific Transportation Security Equipment (TSE) and associated peripheral equipment.

All labor for TSE preventive maintenance, corrective maintenance and associated logistics support resources shall include repair parts, training, tools and test equipment and travel. The Contractor shall inform the TSA PBL COR when refurbished parts are initiated into the Contractor’s supply chain for corrective maintenance repairs. The Contractor shall ensure that parts obsolescence during the Contract period of performance does not affect the Contractor’s ability to meet service level requirements.

Repair part shipment from the Contractor part location to the EDS unit shall include shipment, and all associated transportation costs including logistics transportation to the unit.

Documentation of all maintenance actions (including preventive, corrective, and excepted) in the TSE database.

The Contractor shall capture the FMI codes in the TSE Performance Database. One or more FMIs will be assigned for each CM action. The FMI shall identify the failure cause; sub-system part(s) consumed in the repair; and detailed resolution or action code(s) that would restore the TSE to operational condition. The Contractor shall submit the proposed FMI codes to the Government for approval prior to implementation. The Contractor shall ensure only the approved FMI codes are used in maintenance reporting. The Contractor shall supply TSRC with a list of standardized problem codes, definitions, and priority ratings for trouble ticket generation and apply the codes in a consistent manner.

In the event a scheduled maintenance activity cannot be completed due to factors outside of the Contractor’s control or the performance of CM prevents the Contractor from completing PM, the Contractor shall reschedule PM on the impacted machines during the same month. If unable to reschedule, the Contractor will ask for relief from the PM task from the COR. It is at the Government’s discretion whether relief is granted or not. If relief is not granted, then the PM action must be completed within 48 hours of notice of TSA’s disapproval of the request for relief.

The Contractor shall provide updates to the TSE maintenance database which:

Includes the entire inventory of fielded TSE maintained under this Contract and which will be the basis for computation of performance metrics;

Uniquely identifies each TSE by model, serial number; and barcode number Includes information on all accumulating Preventive Maintenance (PM), Corrective

Maintenance (CM) actions (including warranty if applicable); and Radiation Surveys.