18222a1-3_LanguageLink.pdf

This document is a series of Contract Amendments for Contract No. 18222 between the State of Washington, specifically the Department of Enterprise Services, and Corporate Translation Services, LLC dba Language Link, a Washington Limited Liability Company. The amendments progressively modify a contract for Spoken Language Interpreter Services for IPI, OPI, and VRI (Non-CBA), with the first amendment dated April 1, 2024, the second amendment dated September 1, 2024, and the third amendment dated December 11, 2024.

The contract covers spoken language interpreter services across multiple modalities: Over the Phone Interpretation (OPI) and Video Remote Interpretation (VRI), with pricing structured by language categories and service types. The contract includes an extensive list of primary languages such as Arabic, Mandarin, Spanish, and many others, with additional provisions for "All Other Languages". Pricing varies by language group and service type (Prescheduled Standard, Prescheduled Rush, and On Demand), ranging from $0.55 to $0.88 per minute. The amendments introduce economic price adjustments, with an agreed economic adjustment of up to 4.1% based on the Bureau of Labor and Statistics index, add nondiscrimination and pay equality provisions, and modify the cancellation/no-show policy. The contract serves non-bargaining unit work and requires interpreters to provide services through various technological platforms, including phone and video remote interpretation.