18222a1-3_NWI.pdf

This document is a series of contract amendments for Contract No. 18222 between the State of Washington's Department of Enterprise Services (Enterprise Services) and Northwest Interpreters, Inc. dba NWI Global, a Washington corporation. The contract amendments, numbered 1, 2, and 3, were executed on different dates in 2024, with each amendment modifying the original contract for Spoken Language Interpreter Services for In-Person Interpretation (IPI), Over the Phone Interpretation (OPI), and Video Remote Interpretation (VRI) for non-bargaining unit work.

The contract covers interpreter services for a comprehensive list of languages, including Arabic, Mandarin, Spanish, and many others. Pricing varies by language group, interpretation modality, and region (Olympic, Southwest, South Central, North Central, Eastern, and Northwest), with rates ranging from $69 to $113.47 per hour for standard and rush services. The amendments include updates to economic pricing adjustments, non-discrimination provisions, pay equality requirements, and modifications to cancellation and no-show policies. The contract provides for pre-scheduled and on-demand interpretation services through various methods, including in-person, telephone, and video remote platforms, with specific technical requirements for video interpretation such as HIPAA compliance and high-quality visual and audio transmission.