Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-DAVI
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey template for Contract 095, which appears to be an IT Professional Services Vendor Contract. The survey is designed to collect feedback from government agencies about vendor performance across multiple evaluation criteria, including quality of work, project completion timeliness, cost management, and compliance with contract terms and state information technology standards.
The survey focuses on rating contractors based on four key dimensions: work quality, project schedule adherence, cost performance relative to the original project offer, and compliance with contract terms and state IT standards. Each dimension includes a rating scale and space for comments, with the completed survey intended to be submitted to the contract administrator for State Contract 095. While specific details about pricing, contract value, or precise scope are not provided in this document, it serves as a mechanism for ongoing vendor performance assessment and quality control within the state's IT services procurement process.
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Other files
| File | Type | Posted |
|---|---|---|
| Vendor+Change+Order.docx | DOCX document | |
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| DaVinci+Software+Contract+Summary+.docx | DOCX document | |
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| DaVinci+Contract.pdf | ||
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document | |
| Vendor+Work+Order+Request.docx | DOCX document | |
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Da+Vinci+Amendment+1.pdf | ||
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Frequently+Asked+Questions.doc | DOC document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .