Revised.RFP.OandMSOW.AggregatedGroups.LafayetteBaseand4YrOpt_(7).pdf

SOLICITATION NUMBER 47PM0818R0005

SERVICE OPERATION & MAINTENANCE SERVICE

CONTRACT GROUP

LOCATIONS

DC0026ZZ – LAFAYETTE BUILDING

811 VERMONT AVENUE, NW, DC.

PERIOD OF PERFORMANCE BASE YEAR PLUS FOUR ONE-YEAR OPTIONS

SOLICITATION ISSUE DATE

OFFER RECEIPT DATE / TIME LOCAL TIME

CONTACT PERSON

NOTICES

PROPERTY OF THE UNITED STATES GOVERNMENT.

COPYING, DISSEMINATION, OR DISTRIBUTION OF THESE DRAWINGS, PLANS, OR

SPECIFICATIONS TO UNAUTHORIZED USERS IS PROHIBITED

DO NOT REMOVE THIS NOTICE

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

REQUEST

FOR

PROPOSAL

TABLE OF CONTENTS

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A. SOLICITATION / CONTRACT FORMS

B. SERVICES, ORDERING AND PRICES

C. STATEMENT OF OBJECTIVES

D. PACKAGING & MARKING

E. INSPECTION & ACCEPTANCE

F. DELIVERIES OR PERFORMANCE

G. CONTRACT ADMINISTRATION DATA

H. SPECIAL CONTRACT REQUIREMENTS

H.1 SECURITY

H.1.1 Security Requirements and Personal Identity Verification Procedures H.1.2 Qualifications of Offerors H.1.3 Qualifications of Employees

H.1.4 Sustainability Determinations H.1.5 Compliance with Security Requirements H.1.6 Identification Credential H.1.7 Standards of Conduct

H.2. IDENTIFICATION CREDENTIAL

H.3. ESCORT REQUIREMENTS

H.4. STANDARDS OF CONDUCT

H.5. REMOVAL FROM CONTRACT WORK

H.6. SENSITIVE BUT UNCLASSIFIED (SBU) BUILDING INFORMATION

H.7. RECORDING PRESENCE

H.8. GOVERNMENT FORMS

H.9. OTHER CONTRACTORS

H.10. ORDINANCES, TAXES, PERMITS AND LICENSES

H.11. DISCREPANCY IN THE SPECIFICATIONS

H.12. AFFIRMATIVE PROCUREMENT PROGRAM (APP)

H.12.1 Standards

H.12.2 Reporting H.12.3 Recycle Content Certification

H.13. ASBESTOS AWARENESS TRAINING

H.14. UNIFORMS

H.15 PERSONNEL QUALIFICATIONS

H.15.1 Personnel Training H.15.1.1 Re-Tuning Training

H.15.2 Qualifications of Project Manager and Supervisory Personnel H.15.2.1 Project Manger H.15.2.2 Onsite Supervisors H.15.3 Qualifications of Technicians H.15.3.1 Qualifications of Fire Alarm System Technicians H.15.3.2 Qualifications of Sprinkler System Technicians H.15.3.3 Qualifications of Water-Based Fire Suppression System Technicians H.15.3.4 Qualifications of Dry Chemical and Wet Chemical Extinguishing System Technicians H.15.3.5 Qualifications of Clean Agent Fire Extinguisher System Technicians H.15.3.6 Qualifications of Halogenated Extinguishing System Technicians

H.15.3.7 Qualifications of Carbon Dioxide Extinguishing System Technicians

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H.15.3.8 Qualifications of Ventilation System Fire Extinguishing System Technicians H.15.3.9 Qualifications of Smoke Control Technicians Qualifications of Portable Fire H.15.3.10 Qualification of Fire Damper, Smoke Damper, and Combination Fire/Smoke Damper Technicians H.15.3.11 Qualifications of Fire-rated and Smoke Door Assemblies Technicians H.15.3.12 Qualifications of Portable Fire Extinguisher Technicians

H.15.3.13 Qualification of Emergency and Standby Power System Technicians H.15.3.14 Qualifications of Emergency Lighting Equipment and Exit Signage Technicians

H.15.3.15 Qualifications of HVAC Technicians H.15.3.16 Qualifications of BAS Technicians H.15.3.17 Qualifications of Electrical Technician

H.15.3.18 Qualifications of AMS ION-EEM website operator Technicians H.15.4 Submission of Resumes for New Employees H.15.5 State Licensing H.15.6 Compliance with Federal, State and Local Codes

H.16 GOVERNMENT-FURNISHED MATERIALS

H.16.1 Requirements for Network Connection

H.17 CONTRACTOR FURNISHED MATERIALS

H.17.1 Contractor Responsibilities H.17.1.1 Supervisors

H.17.1.2 Communication H.17.1.3 Training H.17.1.4 Exposure Control Program

H.18 ADDITIONAL SERVICES [Indefinite Quantity Provisions] H.18.1 General H.18.2 Price Proposal for Additional Services Work H.18.3 Pricing H.18.4 Parts and Materials H.18.5 Labor H.18.6 Subcontracts H.18.7 Cost Documentation H.18.8 Competitive Bids H. 18.9 Method of ordering and invoicing

H.19 AWARD FEE

H. 20 STRIKE CONTINGENCY PLAN (SCP)

H .21 OCCUPANCY EMERGENCY PLAN (OEP)

H. 22 CONTRACTOR PANDEMIC PLAN

H. 23 CONTRACTOR VALUE ENGINEERING PROPOSALS

I. CONTRACT CLAUSES

52.223-1 Bio-based Product Certification.

52.223-2 Affirmative Procurement of Bio-based Products under Service and Construction Contracts.

52.223-3 Hazardous Material Identification and Material Safety Data 52.223-5 Pollution Prevention and Right-to-Know Information 52.223-7 Notice of Radioactive Materials 52.223-9 Estimate of Percentage of Recovered Material Content for EPA-Designated Items 52.223-10 Waste Reduction Program 52.223-11 Ozone-Depleting Substances 52.223-15 Energy Efficiency in Energy-Consuming Products 52.223-17 Affirmative Procurement of EPA-designated Items in Service and Construction Contracts 52.223-19 Compliance with Environmental Management Systems

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J. LIST OF ATTACHMENTS (List of Documents, Exhibits and Other Attachments)

J-1 Objectives/Model Scope of Work J-2 Green Purchasing Report J-4 Summary of Environmentally Sustainable Product Attributes and Offerings J-5 Building Information Sheet J-6 Monthly Report Template J-7 Building Operating Plan Template J-8 Smart Buildings J-9 Water Treatment J-10 Operational (Energy and Water) Performance Targets J-11 Energy and Water Efficiency Use Plan J-12 Energy and Water Efficiency Monthly Report J-13 Annual Energy & Water Efficiency Report J-14 Qualifications of Electrical Testing Technicians (ETT) J-16 Inventory/CMMS J-17 Preventive Maintenance Guides J-19 Requirements and Submittal Reports J- 20 Hard & Soft Building Matrix

J-21 PRIOR EXPERIENCE QUESTIONAIRE

J-22 PAST PERFORMANCE QUESTIONAIRE

K. REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

BIDDERS / OFFERORS

L. INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS / OFFERORS

M. EVALUATION FACTORS FOR AWARD

SECTION A – SOLICITATION/CONTRACT FORM

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A.1 STANDARD FORMS.

Refer to the attached SF 1449, Solicitation/Contract/Order for Commercial Items. Complete and return the SF 1449 with your price proposal.

A.1.1. Interpretation The captions or headings in this RFP are strictly for convenience and shall not be considered in interpreting this RFP and the resulting Contract. Words in this RFP that import the singular connotation shall be interpreted as plural, and words that import the plural connotation shall be interpreted as singular, as the identity of the parties or objects re-ferred to may require. The words “include”, “includes”, and “including” mean include, includes, and including “without limitation” and “without limitation by specification.” The words “hereof”, “herein”, and “hereunder” and words of similar import refer to this RFP and the resulting contract as a whole and not to any particular provision of this RFP/Contract. Except as the context otherwise indicates, all references to “Attachments” and “Sections” refer to Attachments and Sections of this RFP/Contract.

A.2. Pre-Proposal Information and Activities

A.2.1 Pre-Proposal Conference A Pre-Proposal Conference for Offerors will be conducted for the purpose of answering questions regarding this solicitation .

Offerors shall submit the name, employer, email address, date of birth and social security number of all attendees, not to exceed two per Offeror, to Jamie L Morton, Contracting Officer, at jamie.morton@gsa.gov.

Information presented by the Government at the Pre-Proposal Conference shall not constitute a change to the terms and conditions of this solicitation and/or the resulting Contract and associated specifications. The GSA shall only communicate changes to the terms of the solicitation and associated specifications in writing via amendment or modification. If an amendment is issued by the GSA, normal procedures relating to the acknowledgment and receipt of solicitation amendments shall apply.

A.2.2 Requests for Information Offerors shall submit any and all questions regarding this solicitation in the form of Requests for Information (RFIs). Offerors shall submit RFIs in writing only to Jamie L Morton, Contracting Officer, at jamie.morton@gsa.gov GSA will post all RFIs and respective responses will be posted in writing under this solicitation on the Federal Business Opportunities website all questions shall be submitted no later than November 9, 2017 by 10:00am EST.

A.2.3. Site Visits The GSA shall conduct Site Visits for the benefit of Offerors. Site Visits will enable Offerors to examine site condi-tions. Site Visits will be offered over a three day period according to the following schedule: November 6, 2017, November 7, 2017 & November 8, 2017 between 10am-2pm. Offerors shall submit the name, email address, date of birth, social security number, and employer of each Site Visit participant, not to exceed two per Offeror to Jamie L Morton, Contracting Officer, at jamie.morton@gsa.gov.

Offerors may use cameras during the Site Visit to capture still photographs only; other recording devices are prohib-ited. Still photos may be captured only at the expressed consent of the Government representative administering the Site Visit; Offerors must obtain permission from said representative before capturing any photo.

Offerors shall coordinate with the designated Government representative regarding parking, security screening, and any other such details and requirements. Said representative shall be assigned at a later date; Offerors will be noti-fied.

Offerors shall wear closed-toe shoes and full-length pants during the Site Visit; loose fitting clothing (e.g., ties, scarves) is prohibited.

mailto:jamie.morton@gsa.gov mailto:jamie.morton@gsa.gov

SECTION B – SERVICES, ORDERING AND PRICES

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B.1 GENERAL

The Contractor shall provide all management, supervision, labor, materials, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein.

B.2 TRAVEL

Travel shall not be reimbursable, except as provided in the following paragraphs: The services required by this contract are expected to be within the geographic boundaries of the GSA National Capital Region (NCR). The NCR includes the District of Columbia; the city of Baltimore, the counties of Montgomery, Prince Georges, Howard, Anne Arundel, and Baltimore in Maryland; the cities of Alexandria, Falls Church and Fairfax and Manassas, and the counties of Arlington, Fairfax, Prince William and Loudoun in Virginia.

There will be no reimbursement for travel within the GSA NCR.

Any reimbursable travel to be allowed must be authorized by the Contracting Officer (CO) in advance as a contract change order. The Contracting Officer’s Representative (COR) and the Contractor shall establish, through bilateral contract modification, the allowable travel reimbursement per visit to sites in cities or locations outside of the GSA NCR. In negotiating the fixed price for such travel, the allowable per diem cost shall not exceed the rates set forth in the Federal Travel Regulations in effect at the time that the work order is negotiated. In addition, all travel by privately owned vehicles outside of the GSA NCR will be reimbursed on Federal Travel Regulations mileage rates.

No travel reimbursement outside of GSA/NCR will be allowed unless the Contractor provides sufficient written evidence of costs incurred, including receipts, registers or other information as may be required by the Contracting Officer’s Representative.

B.3 CONTRACT

The Contract shall consist of Sections A, B, D, E, F, G, H, I & J (including all Exhibits except for Exhibit J- 1, along with the awardee’s performance work statement, which shall become Section C. Documents incorporated by reference in any of the Sections referenced above will also become part of the Contract.

B.4 PLACE OF PERFORMANCE

Layette Building

B.5. PRICE

Contractors shall quote a price for all contract line items in order to be considered for award, please follow format provided in section B7: Pricing Sheets.

For the price evaluation, the Government will evaluate price proposals of offerors for award purposes:

Step 1) adding the total price for the Base and all Option Years, Step 2) add the Additional Services (multiplied by estimated quantities) to the total price including all options. Award of options will not obligate the Government to exercise them.

B.6. ADDITIONAL SERVICES

(a) Additional services will be procured through the issuance of contract task orders as requirements occur. Contract task orders will be issued using the GSA Form 300, titled “Order for Supplies and Ser-vices.” A GSA Form 300-A may be used for continuation sheets when necessary. Attachments forming

O&M Services – Page 7 of 255 part of each contract work order may also be used for lengthy statements of work, etc. All contract task orders will be priced with an appropriate fixed dollar value and indicate a performance period for the re-quired services. The task order performance period may extend beyond the expiration date of the current contract effective period (The end date for either the base year or exercised option years whichever is latest). Task orders, and associated modifications, must be signed by the Contracting Officer or a desig-nated Contracting Officer’s Representative (COR) with sufficient contracting officer authority to be valid.

(The Contracting Officer will designated COR’s in writing.) The GSA Form 300 or SF30 will also be used to modify issued task orders when necessary.

(b) The hourly contract man-hour rates shall be used for pricing the level of effort in each contract task order. Rates for disciplines not included in the initial contract must be priced and incorporated by modification to the basic contract before being used in contract task orders unless adequate cost and pricing data is available to demonstrate the reasonableness of the rate/cost.

(c) When authorized or requested by the Government, reimbursable incidental expenses required in connection with the work scope shall be included as part of the cost breakdown in the proposal. The firm fixed price for each contract task order will be based on fixed hourly rates established in the contract for the effective period(s) when they will be performed, the negotiated level of effort for each required disci-pline, travel (if authorized), miscellaneous items, reproduction costs, deliverables, and all other terms agreed upon by the parties.

(d) The estimated hours provided on the attached spreadsheets are for evaluation purposes only.

They are not intended to provide any indication of the amount of additional work that the government may or may not request under the contract.

(e) The hourly rates proposed by the Contractor and accepted at contract award for each respective performance period, i.e., the base year or one of the four option years, are to be fixed for the duration of that period, including any short term extensions to the last option period not exceeding six (6) months.

(f) The Government may elect to order Additional Services on a labor-hour or time-and-materials basis using the labor hour rates set forth in this Section B.

(g) In developing the required hourly rates, the Contractor shall include all allowable profit, overhead, applicable taxes, and general condition costs to include home office support, anticipated company-wide increases, fringe benefits, individual employee promotions, all direct labor costs, computer time, data en-try, carrier/messenger services, local travel, supplies, equipment and communication services associated with this contract.

(h) The hourly rates listed and accepted at contract award will be the rates that will be used as the basis for pricing future task orders issued under this contract. The base year and each option period are to be separately priced

B.7 PRICING SHEETS

B.7.1 Summary

Period FFP Additional Services Total

Base $A $H $ Option 1 $B $I $ Option 2 $C $J $ Option 3 $D $K $ Option 4 $E $L $ Total Evaluated Price $X $Y $Z B.7.2 Base Period

Item No. Supplies/Services Unit Firm Fixed Price

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0001 Standard Services: Operations, Maintenance, Facility Management, and related services

12 months $

Subtotal $A

B.7.3 Option 1

Item No. Supplies/Services Unit Firm Fixed Price 1001 Standard Services: Operations, Maintenance, Facility Management, and

Subtotal $B

B.7.4 Option 2

Item No. Supplies/Services Unit Firm Fixed Price 2001 Standard Services: Operations, Maintenance, Facility Management, and

Subtotal $C

B.7.5 Option 3

Item No. Supplies/Services Unit Firm Fixed Price 3001 Standard Services: Operations, Maintenance, Facility Management, and

Subtotal $D

B.7.6 Option 4

Item No. Supplies/Services Unit Firm Fixed Price 4001 Standard Services: Operations, Maintenance, Facility Management, and

Subtotal $E

B.7.7 Phase-In Services

Reserved

B.7.8 Phase-Out Transition Services

Reserved

B.7.9 Additional Services B.7.9.1 Additional Services: Base Period Labor Category Estimated Hours/Year Hourly Rate Total Reimbursable Operations And Maintenance At Other Than Occupant Work Hours

300 $ $

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Reimbursable Operations And Maintenance – 2nd Shift (Engineer)

6,200

And Maintenance – 3rd Shift (Engineer)

6,200 $ $

Reimbursable Repairs During Occupant Work Hours

300 $ $

Reimbursable Repairs At Other Than Occupant Work Hours

300 $ $

Reimbursable Miscellaneous Work During Occupant Work Hours

300 $ $

Reimbursable Miscellaneous Work At Other Than Occupant Work Hours

300 $ $

Total NA NA $H B.7.9.2 Additional Services: Option 1

Labor Category Estimated Hours/Year Hourly Rate Total Reimbursable Operations And Maintenance At Other Than Occupant Work Hours

Reimbursable Operations And Maintenance – 2nd Shift (Engineer)

Reimbursable Operations And Maintenance – 3rd Shift (Engineer)

Reimbursable Repairs During Occupant Work Hours

Reimbursable Repairs At Other Than Occupant Work Hours

Reimbursable Miscellaneous Work During Occupant Work

Reimbursable Miscellaneous Work At Other Than Occupant Work Hours

Total NA NA $I

B.7.9.3 Additional Services: Option 2

Labor Category Estimated Hours/Year Hourly Rate Total Reimbursable Operations And Maintenance At Other Than Occupant Work

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And Maintenance – 2nd Shift (Engineer)

Reimbursable Operations And Maintenance – 3rd Shift (Engineer)

Reimbursable Repairs During Occupant Work Hours

Reimbursable Repairs At Other Than Occupant Work Hours

Reimbursable Miscellaneous Work During Occupant Work

Reimbursable Miscellaneous Work At Other Than Occupant Work Hours

Total NA NA $J

B.7.9.4 Additional Services: Option 3

Labor Category Estimated Hours/Year Hourly Rate Total Reimbursable Operations And Maintenance At Other Than Occupant Work Hours

Reimbursable Operations And Maintenance – 2nd Shift (Engineer)

Reimbursable Operations And Maintenance – 3rd Shift (Engineer)

Reimbursable Repairs During Occupant Work Hours

Reimbursable Repairs At Other Than Occupant Work Hours

Reimbursable Miscellaneous Work During Occupant Work Hours

Reimbursable Miscellaneous Work At Other Than Occupant Work Hours

Total NA NA $K

B.7.9.5 Additional Services: Option 4

Labor Category Estimated Hours/Year Hourly Rate Total Reimbursable Operations $ $

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And Maintenance At Other Than Occupant Work Hours Reimbursable Operations And Maintenance – 2nd Shift (Engineer)

Reimbursable Operations And Maintenance – 3rd Shift (Engineer)

Reimbursable Repairs During Occupant Work Hours

Reimbursable Repairs At Other Than Occupant Work Hours

Reimbursable Miscellaneous Work During Occupant Work Hours

Reimbursable Miscellaneous Work At Other Than Occupant Work Hours

Total NA NA $L

SECTION C – STATEMENT OF OBJECTIVES

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1.0 PURPOSE AND PROGRAM OBJECTIVE

GSA’s Public Building Service (PBS) National Capital Region (NCR) is seeking innovation with acquisition and implementation of a Federal Building Services Program (BSP). The objective of the NCR BSP is to procure an integrated and cost-effective operations and maintenance (O&M) program for the facilities covered by this solicitation that meets the objectives set forth herein.

2.0 BACKGROUND

Historically, GSA has procured only the mechanical maintenance component of the entire Facilities Management Program. These procurements were normally detailed guidance regarding the "how to" accomplish maintenance tasks and strict adherence with procedural guidelines. To ensure compliance, the government engaged an inspection program that effectively became the contractor’s Quality Control Program (QCP). This process denied the Government the benefit of the contractor's professional judgment, innovation, and collaboration. The objective of this solicitation is to employ a different approach.

3.0 MANAGEMENT OBJECTIVES

The primary management objectives include:

• Allowing the contractor maximum flexibility to innovate while managing program cost, schedule, performance, risks, warranties, contracts and subcontracts, vendors, and data required to deliver an effective BSP,

• Maintaining a clear government visibility into the program deliverables, costs, schedules, tech-nical performance, and shared risk, and

• Operating, maintaining and preserving real property assets.

4.0 OPERATIONAL OBJECTIVES

The contractor will integrate all aspects of building operations and maintenance, tenant satisfaction, energy conservation, environmental quality, as well as providing stewardship of each building via coordination with other contractors serving the mission. The contractor will support on-going coordination with design and construction programs, and the implementation of cost-effective repair strategies. The contractor will be responsible for efficient building systems operations and maintenance, facility engineering, repairs, and customer /tenant relations programs.

Unless specifically excluded, the contractor will become responsible for the operation and maintenance of all aspects of physical infrastructure (Hard Systems). The contractor will also become responsible for a number of federally sponsored programs and initiatives that are inclusive within a successful BSP (Soft Systems). See Exhibit J-20 (listing the Hard and Soft Systems). The contractor will exhibit ownership of both assets and these programs.

5.0 PERFORMANCE WORK STATEMENT

To accomplish these goals, GSA is issuing this solicitation without a performance work statement.

Instead, GSA has developed this Statement of Objectives (SOO), which will not become part of the contract. Offerors shall develop a performance work statement in response to this SOO, which will be incorporated into the resulting contract as Section C. To be acceptable for award, offerors must submit a performance work statement that meets all of the objectives reflected in Exhibit J-1. Performance work statements must define exactly what the contractor is required to do and when. Performance work statements shall contain the same numbering and subtitles as indicated in Exhibit J-1. The contractor’s performance work statement is constrained by the limitations contained herein, along with constraints in any other sections of this solicitation, the resulting contract, all Federal, state and local law and regulations.

SECTION C – STATEMENT OF OBJECTIVES

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C.1 OPERATION AND MAINTENANCE

C.1.1 OPERATION AND MAINTENANACE (O&M) PERFORMANCE-BASED STATEMENT OF WORK

(PBSOW)

C.1.1.1 Contractor Responsibility for Equipment and Systems The Contractor shall provide management, supervision, labor, materials, equipment and supplies, administrative, subcontracts, reimbursable building alterations, and is responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, and repair of equipment and systems located within the property line of the building(s), to include the following:

a. Electrical systems and equipment. (Required parts identified on the manufacturer’s parts list and all products and components installed as part of the system).

b. Mechanical systems and equipment (which includes all functional and moving parts that make the system work), plumbing, Building Automation System (BAS) where applicable (where BAS/ ECMS systems are connected to the GSA network, the Contractor’s employees will need to obtain a GSA ENT account to access systems) and heating, ventilation, exhaust systems and air conditioning (HVAC) systems and equipment.

c. Fire protection and life safety systems and equipment.

d. All control systems that are within the scope of this Contract. All Building Automation Systems (BAS), Public Address Systems, and Computerized Lighting Systems that are within the scope of this Contract.

e. Architectural and structural systems, fixtures, and equipment within the site (to the property line).

f. Service request desk operations as identified in Section C.1.8.4 to include record keeping using a computerized maintenance management system (CMMS) if available or by other means as well as other administrative functions.

g. Mechanical equipment for window washing (wall glider, tracks, davits, pedestals and associated equipment).

h. .

i. Dock levelers and roll-up and sliding garage doors.

j. .

k. Storm drainage systems - reduce storm water pollution by minimizing discharges and runoff to the storm sewer system and environment.

l. The Contractor shall complete roofing system investigations.

m. The Contractor shall maintain kitchen/concessions area drains.

n. The Contractor shall maintain conveying equipment, parking control equipment, and loading dock equipment.

C.1.1.2 Contractor Responsibilities for Management and Communication

The Contractor Shall:

a. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

b. Use innovation, technology and other means and methods to develop and perform the most efficient services for the building.

c. Implement an effective Quality Control Plan (QCP).

d. Implement an effective service call system, as specified under the Special Requirements section of this contract that results in prompt, professional, and courteous resolution of tenant concerns.

e. Keep the Contracting Officer (CO) or designee informed of current status of the work being performed, provide work schedules, provide a major equipment and critical system break down or impairment form, and provide other pertinent information needed by the CO or designee.

f. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

g. Provide training to their employees that will stress stewardship in maintenance practices i.e., the proper use, disposal, recycling of chemicals, dispensing equipment and packaging. Provide documentation that their employees are completing training in the core competences and participating in continual educational training according to the Federal Building Personnel Training Act. Ensure that their

O&M Services – Page 14 of 255 employees are properly licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by federal, state or local law, codes or ordinances (H.15. Personnel Qualifications).

h. Federal Requirements: the Contractor shall comply with all applicable Federal, state and local laws, regulations and codes, including any supplements or revisions. The Contractor shall obtain all applicable licenses training, and permits. If a change in law or regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall implement the required action and within 30 calendar days submit to the CO or their designee a price proposal for such change. If the CO or their designee determines an equitable adjustment is substantiated a modification to the Contract will be issued.

C.1.1.3 Exclusions Excluded from this scope are:

a. Elevator/vertical transportation systems (except locks, keycard systems, static and dynamic bollard systems, which are included in the scope).

b. Security systems (does not include mechanical components of the door ,closers, keepers, hinges, etc.)

c. Telecommunication systems.

d. Equipment owned and operated by tenant agencies.

e. Furnishings (not installed as fixtures).

f. Kitchen appliances and equipment (but ductwork above the ceiling, grease traps with associated piping, and any fire suppression or fire alarm equipment are included in the scope).

g. Equipment owned by servicing public utilities.

h. Upgrade of software or software licenses (to include building automation systems (BAS) and

CMMS).

i. Fitness center equipment.

j. Additional services as needed by various agencies

C.1.2 DEFINITIONS

C. 1.2.1 Acceptance “Acceptance” means an authorized representative of the Government has inspected and agreed that the work meets all requirements of this contract, to include documentation requirements.

C.1.2.2 Acts of God These are unanticipated grave natural disasters or other natural phenomenon of an exceptional, inevitable, and irresistible character; the effects of which could not have been prevented or avoided by the exercise of due care or foresight.

C.1.2.3 Additional Services “Additional services” are indefinite quantity requirements that are outside of the Basic Services and that the Contractor will provide at an additional cost to the Government. The cost will, include all labor, supervision, supplies and materials. The CO or their designee will issue a separate task order before work may proceed.

C.1.2.4 Advanced Meters Advanced meters are those that have the capability to measure and record interval data (at least every 15 minutes for electricity), and communicate the data to a remote location in a format that can be easily integrated into the GSA-NCR Power Logic ION/EEM Advanced Metering system where Federal Mandate dictates.

C.1.2.5 Advanced Metering Systems A system that collects time-differentiated energy usage data from advanced meters via a network system on either an on-request or defined schedule basis. The system shall have the capability to read real and lapsed time power usage, trend data (KW usage), and cost reporting (KWH readings) data, and power factor. This collected information will support energy use management, procurement, and operations, U.S.

Department of Energy, EERE: Guidance for Electric Metering in Federal Buildings, (February 3, 2006).

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C.1.2.6 Approval “Approval” means the Government has reviewed submittals, deliverables, and administrative documents (e.g., insurance certificates, installation schedules, planned utility interruptions, etc.) and has determined the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.2.7 Architectural and Structural “Architectural and structural” systems include all building structure, envelope, building improvements and finishes, and site improvements (e.g., paving, walkways, asphalt, etc.) to the property line.

C.1.2.8 Basic Services The Basic Services of the contract consist of the contract requirements for which the Contractor is paid as a base price, i.e., the requirements established by the Performance-Based Statement of Work (PBSOW) and related general and administrative requirements.

C.1.2.8.1 above Basic Services Above Basic Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.2.9 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.2.10 Building Automation System (BAS) The “building automation system” is a system controlling and monitoring building HVAC, and possibly other systems, to include all device, field, and global controllers, instrumentation, networking infrastructure, computers and peripherals, software, programming, database files, and licenses.

C.1.2.11 Building Operating Plan The “building operating plan” is a mandatory plan that the Contractor prepares for Government approval that describes the Contractor’s program for operating and maintaining the building, to include both normal circumstances and contingencies.

C.1.2.12 Cleanable Square Feet This is calculated by taking the Gross Square Feet minus walls (approx.1.5% of gross square feet) minus non-cleanable areas such as electrical closets, closets, mechanical rooms, storage rooms, raised floor computer rooms, etc.

C.1.2.13 Commissioning A practice used to optimize and verify performance of fundamental building systems.

C.1.2.14 Ongoing Commissioning The practice of optimizing system performance by continuing to fine-tune equipment so will result in actively preventing problems for the lifetime of the building. GSA’s Ongoing Commissioning efforts will focus on maintaining the facility in the optimized state resulting from TBC and Re/Retro Commissioning efforts. GSA will achieve this through its relationship with its service providers (Operations and Maintenance/Custodial/Repair and Alterations/IT/Utilities) and the use of technology (networked systems/Advanced Meters/Smart Buildings).

C.1.2.15 Computerized Maintenance Management System (CMMS) A “computerized maintenance management system” is a database and application software package that automates the O&M and repairs record keeping requirements. A CMMS is designed to enhance efficiency

O&M Services – Page 16 of 255 and effectiveness of maintenance activities. Typical features include planning, scheduling and monitoring of work orders and maintenance needs.

The National CMMS (N-CMMS) is a central repository (Database) for all maintainable GSA Assets. The N-CMMS provides a mandatory, Agency-Wide means and method for processing and reporting all maintenance work done for GSA regardless of Region or Contractor.

C.1.2.16 Consumable Parts “Consumable parts” or components are parts or components that customarily require regular replacement in a maintenance program and shall be disposed of properly. Examples include, but are not limited to: oil, grease, belts, filters, ballasts, lamps, etc.

The Contractor is responsible for any consumables (except fuel) used during day-to-day operation of a generator, i.e., exercising the generator, testing, etc. Operation of a generator for an extended period or due to a power loss would be treated as a reimbursable expense. If the operation of the generator is caused by Contractor negligence, the Contractor shall be liable for the full cost of refueling, any other provisions notwithstanding

C.1.2.17 Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.2.18 Contracting Officer's Representative (COR) or Designee Contracting Officer's Representatives (COR) or their designee shall be appointed by letter from the CO.

CORs or designees will be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.1.2.19 Contractor “Contractor” as used in this document refers to the company or firm awarded this contract.

C.1.2.20 Contractor’s Other Than Normal Working/Duty Hours Hours other than those identified as Normal Working Hours.

C.1.2.21 Controls and Control System A “control system” is any low-voltage control, communication and monitoring system, including but not limited to stand alone devices, field and global controllers; instrumentation; networking infrastructure;

computers and peripherals; software; programming; database files; and licenses. Examples are the BAS, Advance Metering System (AMS), and lighting control systems. Fire protection systems and security systems are excluded from this definition for purposes of this contract and are defined separately.

Gateway devices and mapping software and files for data interchange between a control system and a fire protection or security system are considered part of the control system.

C.1.2.22 Custodial Custodial and related services can include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

C.1.2.23 Defective Service A unit of service that does not conform with specified contract requirements.

C.1.2.24 Electrical All building and site systems of the types generally included in Division 16 in R.S. Means Facilities Construction Cost Data, with the exception of Control Systems, Telecommunication Systems, Security Systems, and equipment owned by a servicing public utility.

C.1.2.25 Elevator

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All building systems of the types generally included in Division 14 in R.S. Means Facilities Construction Cost Data, but not including supporting Electrical and HVAC equipment.

C.1.2.26 Emergency The term “Emergency” includes bombings, and bomb threats, civil disturbances, fires, explosions, electrical failure, loss of water pressure, building flooding, sanitary and sewer line stoppage, chemical and gas leaks, medical emergencies, hurricanes, tornadoes, floods, and earthquakes. The term does not apply to civil defense matters such as potential or actual enemy attacks.

C.1.2.27 Emergency Callback An “emergency callback” is a service request or other request for service placed outside of normal working hours and of such a nature that response cannot wait for the resumption of the next day’s normal working hours.

C.1.2.28 Environmentally Sustainable Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Attributes of environmentally sustainable products include those that are energy efficient, water-efficient, biodegradable, environmentally preferable, non-ozone depleting, contain recycle content, non or less toxic, EPA-designated and bio based.

C.1.2.29 Equipment Inventory

C.1.2.29.1 Partial Inventory or Equipment List A Partial Inventory is a facility equipment list that is not tied directly to any specific standard, maintenance schedule, or controlled process. Partial inventories can be similar to paper or digital equipment lists given to a facility after construction.

C.1.2.29.2 Preventive Maintenance (PM) Inventory APM inventory is an inventory of all the equipment within a facility that requires preventive maintenance.

Non-preventive maintenance equipment is not included in this inventory. Ensure contract denotes per applicable equipment inventory section for the level of preventive maintenance inventory; whether it includes mechanical, electrical, fire safety, etc.

C.1.2.29.3 Component-Level Inventory A Component Level inventory includes PM and Non-PM equipment down to the component, or product, level. A component-level inventory normally consists of equipment that conveys with the facility during transfer of ownership or is tracked, serviced, repaired, or maintained by the organization. Component-level inventories are as in-depth as possible for an existing building without actually performing destructive testing to determine what is behind the walls or underground. This type of inventory does not normally include disposable inventories such as supplies. For example: A component-level inventory would contain lighting fixtures but not contain light bulbs, electrical outlets, or mounting hardware.

C.1.2.29.4 Complete Inventory A Complete inventory includes all equipment within the building envelope and site boundaries. Complete inventories capture the equipment that a component-level inventory is not able to capture. Complete inventories are normally obtainable only after new construction.

C.1.2.30 Existing Deficiency List Report The “existing deficiency list report” or “existing deficiency list” is a list of deficiencies that may exist in the equipment and systems covered by this performance-based statement of work , as well as the Contractor's itemized price (including, but not limited to, labor, materials, overhead, and profit) for correcting each deficiency.

C.1.2.31 Exterior

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This includes entrances; landings; steps; sidewalks; parking areas; arcades; courts; planters; lawns;

irrigation systems; fountains; security bollards; gates; fences; flagpoles; building-mounted, pole, and ground lighting; etc. located adjacent to the facility extending to the legal property line.

C.1.2.32 Federally Equipped Food Service This is a facility in Federal Government space where the Government procures and maintains the inventory of food service storage, preparation, cooking and hot and cold holding equipment.

C.1.2.33 Federal Holidays “Federal Holidays” for the purposes of this contract are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans’ Day is always on the 11th of November and Thanksgiving is always the 3rd Thursday of November.

C.1.2.34 Federal Executive Holidays, Unanticipated Unanticipated holidays declared by the president will count as Federal holidays. As long as the Contractor pays employees as if it were an anticipated Federal holiday, the Contractor will be paid for the unanticipated holiday as if it were a normal Federal Holiday.

C.1.2.35 Fire Protection and Life Safety Systems “Fire protection and life safety systems “ are systems and equipment installed in the building to (1) detect fire and products of combustion, (2) notify building occupants and emergency responders, (3) initiate smoke control systems (4) initiate fire suppression systems, (5) control or suppress fires and (6) facilitate or enhance emergency egress. These systems also may communicate with other major building systems for fire and smoke control, elevator recall, and utilities control. Life safety systems and equipment includes emergency lighting, exit signage, special egress door locking arrangements, and exit stair markings.

C.1.2.36 Furnishings All equipment of the types generally included in Division 11 and 12 in R.S. Means Facilities Construction Cost Data.

C.1.2.37 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

C.1.2.38 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

C.1.2.39 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution in building operations and activities. The result is to reduce the environmental impact of the Federal government, which will expand and complement the building design economy, utility, durability, and comfort. The common objective is to reduce the overall impact of the building environment on human health and the natural environment by:

a. Improving energy efficiency and reductions in greenhouse gas emissions.

b. Reducing water consumption intensity.

c. Acquiring green products and services.

d. Implementing pollution prevention measure, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

e. Implementing cost-effective waste prevention and recycling programs.

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f. Increasing diversion of solid waste.

C.1.2.40 GSAlink The GSAlink initiative is one of GSA’s strategic projects. The purpose of this initiative is to leverage automated building analytics technology to measure and substantially lower operational expenses in the existing owned building portfolio. link is a hardware and software solution to capture real-time building systems point data, apply rules-based analytics software to the data, and spot trends and deficiencies while reporting actionable events to building operators, O&M Contractors, and GSA Service Center property managers.

C.1.2.41 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

C.1.2.42 Heating, Ventilation and Air-Conditioning (HVAC) HVAC includes all systems with the function of providing ventilation or temperature control to building spaces. HVAC equipment is a subset of Mechanical, Electrical and Controls equipment and systems, and intersects the definitions of each of these.

C.1.2.43 HVAC Operations Manual The HVAC Operations Manual is a manual prepared by the Government (or a consultant to the Government) providing a description of the functioning of a building’s HVAC systems and establishing performance standards for these systems permit the Government to order work, in addition to the basic services, and upon acceptance permit additional payment to the Contractor.

C.1.2.44 Indefinite Quantity “Indefinite quantity” provisions permit the Government to order work, in addition to the Basic Services, and upon acceptance permit additional payment to the Contractor.

C.1.2.45 Landscape Irrigation Systems Landscape Irrigation Systems include all piping, tubing, hoses, valves, sensors and controllers used to water vegetation.

C.1.2.46 LEED-EB

Leadership in Energy and Environmental Design for Existing Buildings (LEED) provides building owners and operators with a concise framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions. Once a building has achieved LEED certification all future purchases and services must be evaluated and ensure compliance with LEED to maintain the certification.

C.1.2.47 Maintenance Repair Work required preventing a breakdown of a piece of equipment or system, or put equipment or systems back in service after a breakdown or failure.

C.1.2.48 Mechanical All building and site systems of the types generally included in Division 15 in R.S. Means Facilities Construction Cost Data, with the exception of equipment

C.1.2.49 Miscellaneous Work “Miscellaneous work” is basic service work that is performed at the request of the CO/COR at no additional cost to the Government. Miscellaneous work is treated as a Service Call and is included in the Basic Operations and Maintenance price quoted per month on the bid sheet. During normal duty hours minor tasks related to routine, day-to-day operational requirements requested by the which will consist of, but not be limited to: making door keys; changing locks; hanging pictures, maps and bulletin boards;

trimming door bases; and other similar functions as

Directed. Miscellaneous work shall be accomplished in the same time frame as routine service calls unless otherwise directed by the CO or designee. The Contractor will be paid at the hourly rate quoted for after normal duty hours only if authorized by the CO or their designee in advance for specific activities.

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C.1.2.50 Modification of Contract Modification is a bilateral or unilateral change in the terms of a contract.

C.1.2.51 Monthly Progress Report A progress report prepared monthly that itemizes all current incomplete work (e.g., incomplete preventive maintenance, incomplete repairs), summarizes work completed during the month, and itemizes issues under investigation.

C.1.2.52 Negligence “Negligence” is the failure to use due care under the circumstances. It is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.1.2.53 Non-Reimbursable Repair A “non-reimbursable repair” is a repair that is the Contractor’s responsibility with no additional reimbursement from the Government.

C.1.2.54 Normal Working Hours “Normal working hours” is the hours of building operations under most circumstances when all services shall be provided to all occupants.

C.1.2.55 Occupant Emergency Plan (OEP) The lead agency in each building is responsible for development and enforcement of the building’s “Occupant Emergency Plan” (OEP). The OEP details what the building tenants shall do in case of an emergency. The plan identifies floor wardens, shelter in place locations etc.

C.1.2.56 Open Systems An “open systems” solution is based on industry standard open protocols. This environment and solution is typically designed, procured, installed and maintained in a manner that provides the building owner with as many competitive configuration options as possible while maintaining the integrity of the supported manufacture system.