Security_Systems_Standard_SOW__STFB_-_FHWA_SUITE_ALTERATIONS_3122019.docx

Statement of Work for Facility Security Systems US Department of Transportation / FHWA

SC Division Office (Columbia) at The Strom Thurmond FED Building – REVISED 08/04/17

All security system control panels shall be located in a LAN room or location as otherwise determined by DOT/FHWA.

All physical access control (“PAC”) door monitoring contacts, duress buttons, and Intrusion Detection System (“IDS”) alarms shall be monitored by an off-site, third party service, which unless otherwise directed by DOT/FHWA shall be the regional Federal Protective Service (“FPS”) MegaCenter.

All security systems within the facility must be on an emergency back-up power source, whether it's generator, UPS or a combination of both. If batteries are used, they must be capable of supplying a minimum of four (4) hours of emergency power for PACS and twenty-four (24) hours for IDS.

A. Technical Proficiency

1. Compliance with General Services Administration (GSA) specifications or in the absence of GSA Schedules the following will apply, Underwriters Laboratory (UL), National Institute of Standards and Technology, Federal Information Processing Standards, Interagency Security Committee (ISC) Security Standards for Leased Space, Homeland Security Presidential Directive-12 is required for all DOT security system projects.

1. Contractor qualification: Contractors/sub-contractors must be certified by the manufacturer and shall hold an HSPD-12 GSA Certification as an approved vendor listed on the Approved Products List (APL) of Federal Acquisition Service (FAS) IT Schedule 70 or 84, trained and certified by electronic security equipment manufacturer, and strictly adhere to the engineering, installation and testing procedures in accordance with the requirements of GSA, and equipment manufacturer(s).

1. Within 30 days of award, the Contractor shall provide an updated project plan for the contract, which will address the date of completion for all hardware installation, PACS/Duress Buttons/IDS certification and final walk through test.

B. Acceptable Equipment For detection equipment, you must use UL Listed products designed for the purpose and installed in a way that UL would issue a UL certification if requested. Any motion detectors must be dual technology (Microwave and passive infrared (OR) Adaptive Radar and passive infrared). The Door Contacts must be recessed, except where it is not possible due to concrete filled doorframes, or use surface contacts that have an armored shield surrounding the wire. In all cases no wiring for devices will be exposed for any reason (even on surface door contacts). Conflicts between manufacturer’s recommendations, specification, and/or contract documents must be reported in writing to the Contracting Officer Representative (COR) for resolution.

Please see Exhibit B - Minimum Equipment Requirements and Samples for minimal equipment requirements, specifications, and samples of acceptable brands, makes and models.

C. Site Assessment & Progress Meetings The Contractor shall contact the GSA representative no sooner than one (1) week in advance to coordinate an onsite visit to conduct a site assessment, the purpose of which will be to determine the labor and materials required to ensure the availability of telephone lines, power, and other requirements in accordance with this scope of work. If the site assessment reveals a need for installation of new power, the Contractor shall coordinate installation with GSA. NO work shall be initiated by the Contractor or its subcontractors until a site visit has been completed. A single progress meeting is to be held after approximately one full week after work commences.

Prior to commencing work, Contractor is required to perform a site walkthrough with DOT/FHWA COR to discuss aspects of the facility and job specific requirements.

· General: Examine conditions prior to proceeding with work.

· Examination of Premises: Visit site to become familiar with local conditions under which work is to be performed and correlate observations with requirements of contract documents. Upon exercise of reasonable diligence in observation of site and local conditions, no allowance shall be made for claims of concealed conditions by the contractor.

· Before ordering any materials or performing work, the contractor shall verify measurements and be responsible for their correctness.

Facility Review: Before commencing work, conduct walkthrough of work areas, describing specific work methods and proposed schedules. Identify areas of concern, review important procedural and safety precautions, and agree upon desired installation timetables through a project plan developed by contractor.

D. Secondary Information All materials and workmanship provided by the Contractor shall be performed in the best practice of the trade utilizing the latest state-of the art methods and shall meet all Underwriters’ Laboratories (UL) standards for safety including the UL 681, Installation and Classification of Mercantile and Bank Burglar-Alarm systems, and UL 611, Central Station Burglar-Alarm Systems, National Fire Protection Association (NFPA) requirements, National Electrical Code (NEC), and applicable state and local codes.

All detection devices, control panels, and spare enclosures MUST have internal tamper switches and they must be connected, programmed and functional. The Contractor shall note the connection of alarm zone circuits to the alarm panel requiring the installation of an end of line resistor. End of line resistors shall be located at the detection device, or as close to the detection device as possible, where the circuit wiring terminates. For detection devices that are sealed and have wire leads, the end of line resistor shall be spliced in-line with the leads. End of line resistors shall not be mounted in the alarm control panel. The Contractor shall “homerun” a wire for each device, keypad, receiver, etc. to the alarm control panel/enclosure. There shall be no splices, t-taps, etc.

The Contractor is responsible for damage to any equipment, materials, surfaces or other work disrupted as result of the work. Repair or remuneration will be the sole responsibility of the Contractor. If such work cannot be repaired within a reasonable time, the Government reserves the right to repair damaged equipment, materials or surfaces and offset the costs for such repairs from the awarded contract price. The Contractor will coordinate any anticipated downtime with the COR.

E. Wiring/Mounting For all wiring located inside the agency’s protected space, the Contractor shall conceal all wire outside the panel enclosures by placing the wire in the walls, ceilings, doorframes or in EMT to ensure tamper resistance. For all wiring located outside the protected space, the Contractor shall use EMT. Unprotected space shall be defined as any and all wire runs outside of the agency space. ALL WIRING MUST BE CONCEALED.

The Contractor shall securely fasten all security system wiring above drop ceiling systems to the ceiling and/or roof supports or other structures providing adequate support, so as to prevent damage that may occur from existing or future wire runs or work performed above the ceiling tile. Without exception, no wiring should be run directly on top of the ceiling tiles or mechanically pulled. The Contractor shall install stranded, plenum, UL Listed Wire and Cable to prevent toxic fumes in the event of a fire. Use only stranded wire of appropriate size and solid copper core RG69U coax with a copper shield.

The Contractor shall ensure all devices are mounted in accordance with manufacturer’s printed recommendations, any applicable UL standards, and all BOCA, NEC, NEMA, NFPA, NBFAA listings, codes, etc. must be followed, in addition to all state, local, or Authority Having Jurisdiction (AHJ) requirements. If a conflict occurs, the most stringent requirement shall prevail. The applicable codes are Underwriters Lab, (UL) and any other industry recognized governing body. Wall space where the equipment is located must be neat and orderly, using high quality plywood, or better on which to hang panels, power supplies, etc.

High security screws must be used for PACS/Duress Buttons/IDS that are exposed (i.e. can be viewed externally or are not secured behind a face plate).

F. Alarm Panels All alarm systems shall have a DOT/FHWA furnished, dedicated analog standard POTS telephone line connection. NOTE: This line should NOT come off the phone system Private Branch Exchange (PBX), but rather direct from the local telephone company network directly to the alarm panel. The DOT/FHWA agency shall be responsible for ordering the line and payment of all installation and monthly costs for the line.

All wires will “homerun” to the alarm control panel. There will be no splices, T-Taps, etc. except at the panel (i.e., the wires shall leave the device location and return to the control panel with no stops or breaks along the way). Once at the head-end location, all devices, wires, etc. must be concealed. It may be necessary to have zone expansion modules or relay modules that will need to be placed into these spare enclosures in order to provide a safe haven for these devices and associated wiring. All cabinets will have tamper switches installed and all devices inside of these spare enclosures shall have their tamper switches activated if they are so equipped with cover tamper switches.

A single, fully ADA compliant keypad shall be installed on a wall near the main suite entry door and will 0annunciate locally along with a display in plain English and a text description of the location where the alarm is being generated (ex., “Zone 20” or “Zone 32 Rear Door”). The Contractor shall install a single RJ31X jack inside of the alarm panel and will ensure that it is properly wired to affect line seizure in the event of an alarm. The alarm system will have a single surge protector (Ditek MFJ31XSCP-RUV) installed ahead of and in addition to the standard RJ31X jack referenced above.

All detection devices, panels containing DOT security equipment to include power/battery/access control enclosures must have functional internal tamper switches which create a point specific automated alarm. Motion detectors must be dual technology (Microwave and passive infrared or Adaptive Radar and passive infrared) unless otherwise specified.

All devices and points (alarm and tamper circuits) are to be separately identified in the IDS panel to support the responding entity with exact locality description for a quick and accurate response. The contractor shall propose an IDS solution for the entire suite within the facility that is occupied by DOT. The activation/deactivation key pad for IDS shall be installed inside of DOT space, there are no exceptions. The IDS requires connectivity to and monitoring by the Federal Protective Service MegaCenter Email: AlarmServices@hq.dhs.gov. The Contractor shall also prescribe an IDS solution for perimeter and high security areas. This solution may include, but is not limited to, Balanced Magnetic Switches (BMS) meeting UL 634, Motion Sensors, Glass Break Sensors and Duress Contacts.

The contractor must complete all “NEW JOB” paperwork for monitoring of the alarm system at the MegaCenter. Each points of DOT security equipment must be individually identified at the keypad and at the MegaCenter. All zones must be tested to the local FPS MegaCenter to ensure system functionality.

Prior to testing and final acceptance of IDS the Contractor must complete all forms issued by the MegaCenter and submit them along with as-built drawings that depict the specific location of all devices, panels, etc. and a detail inventory list of equipment installed for each system.

The Contractor will ensure that all zones have been fully tested and communicate with the FPS MegaCenter prior to the final test and job completion. A temperature monitoring system shall be established within the IT/LAN room (or Security Equipment Room) with notification to the FPS MegaCenter.

G. Power Supplies If an intrusion detection system is included in the SOW, the control panel will be connected to its own dedicated power circuit. To protect against power spikes, the alarm system will have Ditek electrical surge protection ahead of the control panel transformer; whether the alarm is hardwired, or uses an industry standard 16.5VAC/40VA plug in transformer. The transformer, if a hardwired model, will be installed in accordance with the National electrical Code (NEC). If the transformer is an industry standard 16.5VAC/40VA plug in transformer, it must be securely fastened and covered with a transformer cover to prevent it from falling out of the surge protected outlet or surge protected power strip.

H. Work Area Repairs The alarm installation company must coordinate with the General Contractor and his electrician to hardwire the necessary 110 volt AC power for the alarm systems. All regular voltage electrical work shall be performed by a qualified electrician.

The Contractor will patch any holes or make any repairs to any wall, surface, ceiling, etc. that has been the result of the Contractor's work in accordance with generally accepted construction standards and the applicable AIA standards used by GSA. The Contractor is responsible for uninstalling, removing and properly disposing of equipment that is obsolete, replaced or upgraded, unused; all obsolete PIR motion sensors; all obsolete AI-Phone system devices, previous wireless/wired duress or alarm systems.

I. Testing, Acceptance, and Training The Contractor shall contact a DHS/FPS representative to schedule testing and final acceptance of the security system(s) for agency sign-off. After the systems have been fully tested and accepted by GSA, the Contractor shall provide training for onsite DOT/FHWA employees, their Contractors and agents. Training shall be sufficient to provide all trainees with a good general operational understanding of the systems and their components. A complete set of operating manuals and all device associated software shall be provided to a DOT/FHWA representative for the operation and maintenance of the installed system(s).

The Contractor shall provide user training for end users upon completion and acceptance of the DOT Security Equipment. An in depth training program is needed to enable the attendees to competently manage, program, configure and operate installed security systems. Training must include extensive hands-on time with the product. Training services must provide attendees with the necessary skills to configure, install, operate, troubleshoot, and repair installed security systems. Training is to be a combination of lecture and lab instructions with emphasis on hand-on lab activities. Operational system hardware shall be utilized during training to provide attendee’s installed security systems environment familiarization.

A complete set of product specification and manuals are to be given to the agency at completion.

J. Warranty and License(s) All components, parts, and assemblies supplied by the manufacturers and installed by the Contractor shall be warranted against defects in material and workmanship (i.e., parts and labor) by either the manufacturer or Contractor for a period of no less than least 12 months commencing upon date of acceptance by owner.

A qualified factory-trained service representative shall provide warranty service, and all such warranty work must be completed within thirty (30) days of the claim date. The FHWA field office shall be provided all applicable software licenses, and copies of all owner’s/user’s manuals and warranty documentation for all installed equipment and software listed in attached Exhibit A1 shall be delivered to both the FHWA field office and FHWA headquarters (at the following address):

DOT/FHWA

1200 New Jersey Ave., SE Washingt on, DC 20590 Attn: Rick Swagerty

Under the Warranty Plan the Contractor shall provide DOT replacement parts to be utilized in the event of an equipment failure. All replacement parts will be the property of the Government provided to and stored by DOT. Warranty will commence on official date of use after testing and acceptance by DOT.

The Contractor’s Warranty Plan shall include DOT security equipment replacement costs and hourly labor costs for installing warranty items

K. Service and Maintenance System maintenance and repair of system or workmanship defects during the warranty period shall be provided by the Contractor free of charge (parts and labor). The Contractor shall correct any system defect within six (6) hours of receipt of call from the owner. Extended service/maintenance agreements shall be offered by the Contractor for up to four years after the warranty expires. The agreement shall be renewable monthly, quarterly, or yearly.

L. Submittals FHWA shall be copied on all action submittals, informational submittals, and shop drawings, prior to acceptance by GSA, to whom FHWA will present comments as necessary.

M. As-Builts Upon completion of installation, the Contractor shall prepare “as-built” drawings of the system. These as-built drawings shall be in an easily reproducible format indicating each floor’s exact device locations, panel terminations, cable routes and wire numbers as tagged and color-coded on the cable tag. Additionally, final point-to-point wiring diagrams of each type of device shall be included in the as-builts, as will a wiring legend that clearly defines wire color-coding and tagging. The as-built drawings shall be of an easily readable size and font, and will remain with the system owner. A reduced-legend will also be left inside the control panel to depict the wire color-coding and tagging for future reference. As-builts shall be submitted to the owner for approval prior to the system acceptance walk-through.

Exhibit A Selected Security Upgrades

[NOTE: Only systems and/or equipment noted by a checked box are included in the project SOW]

A. Suite Entry Card Readers and PAC Controls |X|

IMPORTANT: All PAC infrastructures must be currently listed on GSA’s Approved Product List (APL). See Exhibit B – Minimum Equipment Requirements and http://www.idmanagement.gov/approved-products-list.

The PACs system shall be a non-web based stand-alone system capable of reading the agency’s existing PIV 200 bit CHUID and card numbers associated with the access card for entry. The access control system will NOT reside on the DOT network until FHWA makes the necessary system modifications and network connections at a later date; therefore, a full PIV Authentication is not a requirement of these specifications, however, all installed equipment must be qualified for integration into a fully operable, HSPD-12 compliant system at a later date by others.

Each card reader controlled door except the LAN Room door will include automatic door closer, magnetic door contacts (recessed are preferred but surface mounted if required), request to exit (REX) devices, electric strikes, or other hardware as appropriate that will fail secure in the event of a power loss. Door contacts and REX need to be wired as supervised circuits to prevent tampering.

The Contractor shall provide and install two (2) HSPD-12 compliant, pivCLASS HID RP40-H SE card readers (See attached Exhibit G – Card Reader Product Information Sheet) from the FIPS 201 Approved Products List at the following locations: one each at the “Main” suite entry and LAN Room doors.

The agency shall furnish an on-site dedicated PC per specifications (as noted in Exhibit F) to run the access control system software, as well as a card enrollment reader.

DOT/FHWA personnel shall be trained by the vendor to administer cards and program card readers. Contractor will provide no less than fifty (50) programmable HID Corporate 1000 (or equivalent) cards that can be read by the system to allow facility access by new employees, those waiting for PIV card issue, or DOT/FHWA’s guests, agents, or authorized representatives.

The Contractor will provide any required license add-ons required for the system installation.

B. Suite Entry Video Intercom Access Control |X| The Contractor will provide and install one (1) video intercom door station at the main suite entry door (for guest use). The Contractor shall also provide install one (1) video intercom master station at the reception desk and one (1) video intercom sub-station (with desk stand) in a location as directed by DOT/FHWA and shown on the Device Location Plan (Exhibit C).

Each station shall have the ability to remote release the main suite entry door. The DOT/FHWA required make/model is the Aiphone “JP Series” (See attached Exhibit H – Video Intercom Product Information Sheet).

C. Intrusion Detection System (“IDS”) |X| The Contractor shall install an integrated IDS system which will be programmed for monitoring by the FPS MegaCenter. The IDS will include an alarm panel, built-in telephone line monitor, up to 1000 event memory logger accessible via control keypads, real time clock, calendar, test timer, battery charging/voltage supervision circuitry, ground fault detection circuitry, battery lead supervision, diagnostics displays, time/even-based scheduling system, lightening/EMI protection circuits, and the associated optional modules and components. The IDS will be installed and programmed to allow these devices to perform their respective functions without demerit, malfunctions, or false alarms.

The IDS will be programmed by the Contractor to operate in an arm/disarm mode - that is, a properly programmed keypad zoned to a particular alarm point will arm or disarm the system through the use of an authorized numeric code. The system will be programmed as such to allow arming/disarming of the system in total or by individual zones.

The keypad location, for which the mounting height will comply with ADA codes, and their assigned zones of control, duress buttons, and contacts will be designed by the Contractor using this Scope of Work or marked up Design Floor plans. Device placements listed on a floor plan or SOW denotes the agency's preferred location of the devices. It is the responsibility of the Contractor to install and tune devices in such a manner as to optimize functionality. The keypads installed will annunciate locally along with a display in plain English a text description of the location where the alarm is being generated. (ex., “Zone 20”,”Zone 30”, or “Rear Door”).

For primary power, the alarm system will be connected to its own dedicated power circuit (DOT/FHWA furnished). It will also be connected to the building's alternate power source, if one exists. Additionally, the alarm system will be installed with enough backup battery capacity to power the entire system for a minimum of 24 hours in the event of an electrical power failure. The IDS control panel will not supply power to any devices other than its own modules.

1. Door Monitoring System |X| All suite entry doors shall be monitored by FPS at the regional MegaCenter (See attached Exhibit D – DHS-FPS MegaCenter Alarm Requirements, “MARs”) via door contacts and either an existing or newly installed (if none exists or if a new panel is necessary) alarm panel. See Item “F – Alarm Panels” above. Each card reader controlled door will include a magnetic door contact (recessed are preferred but surface mounted if required), and electric strikes or magnetic lock hardware, as appropriate, that will fail secure in the event of a power loss. All PAC doors except the LAN Room shall also be equipped with an automatic door closer and a motion sensor request to exit (REX) device.

2. Duress (or “panic”) Buttons |X| Two (2) hardwired duress alarm devices shall be installed in locations as determined by DOT/FHWA and shown on the Device Location Plan (Exhibit C). The devices shall be tied into the alarm panel so as to transmit a distress signal to the regional FPS MegaCenter monitoring station at the push of a button and continue to function even when the door contacts are in a disarmed state.

D. Closed Circuit TV Monitoring and Recording |X| Surveillance Cameras shall be installed on the exterior side of the main suite entry door of DOT/FHWA occupied space. The Contractor shall install appropriate cameras with the proper lenses for the application and compatible with all other CCTV components. Cameras will be enclosed in a tinted mini-dome enclosure and securely fastened to the ceiling. All cameras will be at least 525 LOR, low lux, auto iris color, day/night digital cameras and report to a network addressable digital video recorder (DVR).

DOT/FHWA recommends equipment capable of recording at a frame capture rate of 7.5, and the DVR must retain recorded video for 30 days before being over-written.

E. Other Security Related Work & Requirements

1. Install a new double, top-louvered, solid wood door at the LAN Room. This door will be access-controlled via an HSPD-12 compliant PIV card reader.

2. Demo and return to the agency the cipher lock currently installed at the alternate suite entry door, which instead will be controlled via a newly installed HSPD-12 compliant PIV care reader.

Exhibit B Minimum Equipment Requirements and Samples

The following list references minimum equipment requirements and samples of brands makes and models provide for design purposes only, unless as noted otherwise. All PAC infrastructures must be listed on GSA’s FIPS 201 Approved Product List (APL) (https://gsageo.force.com/IDM/IDMFicamProductSearchPage)

A. PACS Infrastructure Systems (see selected APL listed sample systems below)

**No substitute is permitted for HID, pivCLASS model RP40-H card readers - See Exhibit G. Readers must be prox only (i.e., keypads are not permitted).

***See Exhibit F below for PAC PC Specs

B. Suite Entry Video/Intercom Access Control Systems

**Preferred system is the Aiphone video intercom – See Exhibit H.

· Aiphone JP Series - up to four (4) door stations and eight (8) monitor stations

C. Intrusion Detection Systems

**Per DHS/FPS requirements, no substitute is permitted for Honeywell, Bosch, or DMP alarm panels

Sample alarm panels, keypads, motion sensors, glass break sensors, etc.:

· Bosch/Radionics – 7212, 7412 or 9412 series

· Honeywell/Ademco – Vista 20PUL, Vista 50PUL, & the Vista 128 or 250 series

· DMP – XR100, XR500, XR550

· Honeywell 269R, General Electric 3045, or comparable duress buttons switches are acceptable

D. Closed Circuit Camera Systems

Sample CCTV system samples:

· Everfocus ECOR264-4X1/1TB 4 camera, 1TB DVR with DVD

· Everfocus E500 Series 560TVL color dome cameras

· Altonix ALTV24 4 for camera power supply

· Bosch Video Recorder 600

19” Bosch Color LCD Monitor, 1280 X 1024 Resolution, VGA, DVI, Audio, 120/230VAC, 50/60 HZ

Exhibit C Security System Device Location Plan (Attached)

**Note that this exhibit is provided for illustration purposes only. Please reference Exhibit A (Selected Security Upgrades) for scope of work particulars, such as the device and equipment quantities.

Exhibit D DHS-FPS MegaCenter Alarm Requirements (MAR)

Department of Homeland Security National Protections and Programs Directorate Federal Protective Service MegaCenter Alarm Requirements (MAR)

Thank you for selecting the Federal Protective Service (FPS) as your alarm monitoring service provider. FPS maintains four Multi-Regional Emergency Management Control Centers (MegaCenters) across the country. The MegaCenters handle alarm monitoring and radio dispatch of Federal Protective Service Officers (PSO) and Contract Guards for alarm response, criminal activities and emergencies for General Services Administration (GSA) federally owned properties and leased space. Additionally, the MegaCenters notify local authorities; including law enforcement, emergency medical services and/or fire departments, as designated by customer protocols.

Before system installation is complete, the installer and customer must complete the attached application and submit it to the MegaCenter to initiate monitoring services. Make sure to complete every item on the attached application to ensure proper setup of your alarm account. Contact the Technical Services Desk (TSD) if you need additional assistance in completing any part of the application. Failure to complete all sections accurately will cause delays in setup.

To better serve our customers, FPS maintains a standard equipment list that must be adhered to by all of our monitored clients. The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), or Digital Monitoring Products (DMP). All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted. All Fire communicators must be UL Listed and inspected by the Local AHJ (Authority Having Jurisdiction) and follow all NFPA 72 standards.

Fax or email the completed form to the Technical Service Desk (TSD) of the respective MegaCenter. Allow 48 hours, or 2 full business days, for account setup. After set-up is complete, contact the MegaCenter to schedule alarm system acceptance testing.

MEGACENTER INFORMATION: This list provides contact information and geographical responsibilities for each MegaCenter. If a customer or installer requires assistance, contact the MegaCenter based on the geographic location of the installation.

hq.dhs.gov denver.helpdesk@ dhs.gov suitland.megacenter.alarmservices@hq.dhs.gov

NOTE THE FOLLOWING REQUIREMENTS - PLEASE READ THE ENTIRE PAGE

The installer must adhere to the FPS Design and Installation Standards to be considered complete. FPS cannot release payment until every job is 100% complete, inspected and tested.

Cost of monitoring of burglar alarms by the MegaCenter is figured into the GSA leasing agreements. Any location that does not have a GSA building number will be required to provide a Security Work Authorization (SWA) number to the MegaCenter, for billing purposes, prior to starting an account. All fire alarm accounts, encrypted high-speed transmission and environmental sensors will require an SWA number for creating and monitoring the account. Contact the regional FPS Protection Security Specialist (PSS) at the MegaCenter for SWA request forms.

The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), or Digital Monitoring Products (DMP). All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted.

When the application has been successfully completed, fax or email it to the proper MegaCenter. Due to the volume of requests, this information should be sent 48 hours, or two full business days, before a download is required. Emergencies may be accommodated on a case-by-case basis.

Once the MegaCenter receives all the information, it will be entered into our computer databases and assigned an account number. Contact the MegaCenter 24 hours prior to going on site for installation of the system. It is essential that the MegaCenter has received all the required paperwork. No accounts will be accepted prior to completion of this form.

The Installer shall completely install the security system. The liability for installation and complete testing is the sole responsibility of the installer and including verification of proper reporting of all zones into the MegaCenter. The MegaCenter will provide support for troubleshooting but this does not reduce any of the Installer responsibilities. The Installer should have working knowledge of the alarm system being installed. The Technical Service Desk (TSD) will provide some assistance. The installer shall contact the MegaCenter Alarm Services Desk for system programming. Once installation has been completed, notify the MegaCenter that the panel is ready to be programmed. Local keypad programming will be locked out and all future programming issues will be handled through the MegaCenter. If installation issues arise, the Installer shall contact the equipment manufacturer’s Technical Support for the system being installed.

The panel phone line should be on a dedicated phone line but if that line is unavailable, an analog POTs (Plain Old Telephone) line that is wired for proper line seizure with an RJ31X can be used. Caller ID information must not be blocked for phone line verification. Digital phone lines such as fiber or VoIP (Voice over Internet Protocol) or analog converters will not allow for transmission of analog alarm signals. FAX machines, answering machines, and other types of office automation devices may interrupt signal transmission and result in the signals not being properly sent to the MegaCenter. Most alarm manufacturers recommend that you use a dedicated phone line.

When the alarm system is completely installed and programmed to the MegaCenter’s specifications, it must be fully tested with the MegaCenter Technical Service Desk and the Installer. If required by the installation contract, the Contractor must then schedule an acceptance inspection.

Once this inspection has been completed and the work has been verified as satisfactory the MegaCenter can issue a Signal History report indicating all zones have been tested successfully as part of the package for final payment. Once all the information has been processed, the MegaCenter will provide an account number for the project. The account will be disabled during testing and will be placed online when all of the require information and testing has been completed and written notification from the agency has been provided.

The Installer is responsible for the installed equipment for one year and is also responsible for training the agency staff. The MegaCenters can determine equipment status by remotely performing diagnostics with the programming software. The MegaCenter must be notified by the Agency prior to taking the alarm system out of service or placing the alarm system on test mode.

Any service changes that need to be made after the initial activation must be performed in coordination with the applicable MegaCenter. All changes must be faxed or emailed to the MegaCenter at least two days prior to the work being performed.

CONTENTS

SUBSCRIBER INFORMATION:

Information about the customer agency subscribing to alarm monitoring and/or installation services.

X

FPS CONTACT:

Contact information for the FPS representative responsible for this project.

X

AUTHORIZED ACCOUNT CONTACTS:

List of contacts authorized to perform specific functions regarding the alarm account.

X

SYSTEM TEST AND ACTIVATION:

Scheduled date and time for final testing of the alarm system.

X

INSTALLER INFORMATION:

Information about the company that is performing, or has performed, the alarm system installation.

EMERGENCY CONTACT INFORMATION:

Information about business and afterhours contacts.

X

ALARM SYSTEM INFORMATION:

Information about the alarm system configurations.

AREA / PARTITION INFORMATION:

Information about the alarm system Areas / Partitions.

KEYPAD INFORMATION:

Information about all keypads attached to the alarm system.

ZONE / DEVICE INFORMATION:

List of zones/devices included in the alarm system. Includes device inventory.

ZONE / RELAY INFORMATION:

Continued list of zones/devices and list of alarm system Relays.

USER INFORMATION:

List of users authorized to obtain access to the alarmed areas.

X

FPS ACCOUNT NUMBER:

SUBSCRIBER INFORMATION

INSTRUCTIONS: Provide information pertaining to the customer of the alarm account.

AGENCY NAME:

Federal Highway Administration, DOT

AGENCY ADDRESS:

1200 New Jersey Ave. NW Washington, DC 25009

GSA BUILDING NUMBER (If applicable):

BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state and zip):

SUITE/ROOM:

FLOOR:

BUILDING MANAGER / PROPERTY MANAGER:

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

ACCOUNT PASSWORD (VERBAL):

The account password is used verify a customer authority to be on the premises when the MegaCenter calls in response to alarm activations. The account number and password will be required when requesting account information or to place your account in an offline status. As a security measure, we recommended you change your account password on a regular basis.

FPS CONTACT

FPS INSPECTOR OR SECURITY SPECIALIST: Provide contact information for the Inspector or Specialist assigned to this project.

NAME (PRIMARY):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

AUTHORIZED PERSONNEL

FUNDING OFFICIAL: Contact authorized to provide and approve funding for monitoring and maintenance services.

NAME:

Michael Privett

OFFICE PHONE:

(202) 366-9124

CELL PHONE:

FAX:

EMAIL:

Michael.privett@dot.gov

ACCOUNT CONTACT: Contact authorized to manage the security system.

NAME:

SYSTEM TEST AND ACTIVATION

Testing: After the documentation has been submitted, we ask two business days to process the new account. When two business days have elapsed after the submission of the MAR, contact the applicable MegaCenter via phone or email to setup a date and time when the technician will be on site to establish communication and run through a full test of the system.

Activation: When communication has been established, testing has been completed, and the account is ready to come online for monitoring, contact the MegaCenter via email or fax with authorization to bring the account online.

INSTALLER INFORMATION

INSTRUCTIONS: Provide information pertaining to the company providing installation services of the alarm system.

COMPANY NAME:

STREET ADDRESS:

CITY:

STATE:

ZIP CODE:

OFFICE PHONE:

OFFICE FAX:

SERVICE MANAGER NAME:

SERVICE MANAGER PHONE:

SERVICE MANAGER EMAIL:

TECHNICIAN NAME:

TECHNICIAN PHONE:

AGENCY HOURS OF OPERATION

□AM □PM

Work Days: □Sunday □ Monday □ Tuesday □ Wednesday □ Thursday □ Friday □ Saturday

Time Zone: □EST □CST □MST □PST

Emergency Notification List (ENL) Information The call-lists, shown below, determine when the MegaCenter will contact the site DURING normal business hours (Day), and when to contact the designated individuals AFTER normal business hours (Evening) for alarm activations.

During Business Hours Alarm Activations:

If the alarm system sends a signal during the business hours provided above, outline the order in which phone numbers should be called. Please provide a minimum of two individuals to contact during and after hours.

□Check this box if you would like office personnel contacted prior to law enforcement response during business hours.

* Each phone number must be unique *

* PREMISES NUMBER MUST BE ON THE BUSINESS HOURS CALL LIST *

Order

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

After Business Hours, Weekend & Holiday Alarm Activations:

When an alarm is received outside business hours, or a correct password is not received, outline the order in which phone numbers should be called.

□ Check this box if you would like office personnel contacted prior to law enforcement response after business hours.

* Each phone number must be unique and

* There must be at least one land line *

ALARM SYSTEM INFORMATION

ALARM SYSTEM STATUS:

(Check One)

ALARM SYSTEM TYPE:

(Check All That Apply)

ALARM PANEL TYPE:

(Write Model Number)

PANEL PHONE NUMBER: (Include dial prefix when needed)

LOCATION OF PANEL AND TRANSFORMER:

LAN Room

NETWORK INTERFACE MODULE TYPE:

NOTE: It is the responsibility of the onsite IT staff to make sure all routers and ports are configured properly. Also it is highly recommended that a telephone be connected to the panel as a means of secondary communication

DEVICE IP ADDRESS (MUST BE STATIC):

MAC ADDRESS:

NAT’ed IP ADDRESS (if available):

RAM DATA LOCK CODE, OR CSID (MUST BE DEFAULT OR ENTER HERE):

AREA / PARTITION INFORMATION

INSTRUCTIONS: List information regarding other partitioned areas. Include Account No. (if known) for each area along with the location. Every partitioned area needs to have at least one keypad.

KEYPAD INFORMATION

INSTRUCTIONS: List the manufacturer, model and serial number for each keypad attached to the system.

( Y or N )

ZONE/DEVICE INFORMATION

Only one device can be used per zone.

INSTRUCTIONS: List information regarding all alarmed devices (zones). List the manufacturer, model and serial number for each type of device installed. Identify the zone and/or area it is attached to. Provide a zone description that can be used when reporting an alarm condition to a responding authority. If a Duress device exists, state whether it is audible or silent. Duplicate form to add additional zones.

Device Types Response Types BUR – Intrusion, burglary, door, and motion devices 24 - 24 Hour DUR – Duress and panic devices D - Delay ENV – Environmental, temperature, and humidity devices F - Follower GLS – Glass break devices P - Perimeter TRB – Trouble devices I - Instant FIR – Fire devices TPR – Tamper devices SUP – Supervisory devices

(Include Location)

RESP.

TYPE

RELAY INFORMATION

USER INFORMATION

INSTRUCTIONS: List persons designated as authorized users of the system. Each user should be assigned a pass code and authority level. The user pass code is typically a four-digit number. The authority level limits the user to specific functions. Duplicate form to add additional users.

AUTHORITY LEVEL OPTIONS: ‘E’ indicates the function is ENABLED. **Please only use Level 1 (high) and Level 4 (low)

E

E

Exhibit E Typical PAC System Components and Configuration

DOT Issued PIV Card

Exhibit F Card Reader Product Information Sheet

Exhibit G Video Intercom Product Information Sheet

ATTACHMENT #1

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