ATTACHMENT C

SCOPE OF WORK

I. GOALS AND OBJECTIVES

It is the goal of the Utah Department of Corrections (UDC) to strengthen the organization by developing employees who demonstrate effective leadership at all levels. UDC aims to provide practical leadership training that promotes ownership, accountability, initiative, and proactive leadership while fostering a culture of collaboration and continuous improvement.

II. PERFORMANCE MEASURES

CONTRACTOR will perform in accordance with the following specifications. Quality of service and performance will be measured by response time, record keeping, and invoicing in accordance with contract requirements, and by measuring and evaluating evidence provided by the CONTRACTOR and monitoring of the CONTRACTOR'S compliance with each and every term and condition as defined in Attachments A through D.

III. DETAILED SCOPE OF PERFORMANCE

The training, paired with a Train the Trainer Certification, must be designed to directly address these needs by equipping leaders with actionable frameworks, practical tools, and a scalable system to build leadership depth across the organization. Training must develop current leaders and create a sustainable internal capability to grow future leaders.

A. Key Priorities include:

• Building a stronger leadership bench with clear succession pathways

• Increasing proactive leadership and ownership at all levels

• Strengthening leadership effectiveness across a multigenerational workforce

• Address challenges such as inexperienced supervisors leading more tenured staff and reinforcing the need for a leadership model that is both practical and transformational.

B. Training

• Training must be designed for up to 100 leaders

• A full day experience led by a certified facilitator providing a step-by-step framework to develop leaders at every level of the organization.

• Provide all material to complete the training

• Provide a train the trainer program to certify 100 of UDC staff as official instructors

• Deliver a scalable implementation plan designed to eventually reach all 2,500 UDC employees

• Provide refresher modules, leadership evaluation tools, and a digital dashboard to track staff progression through the levels overtime

• CONTRACTOR shall demonstrate a proven track record of successfully implementing large-scale leadership rollouts, preferably within state government, law enforcement, or correctional agencies

C. Participants will:

• Learn the core competencies that drive leadership growth

• Assess their current level of leadership and identify opportunities to grow

• Develop stronger relationships with those they lead and influence

• Understand how to move from positional leadership to influence based leadership

• Explore personal values and how they shape leadership and relationships

• Create a clear, actionable plan to grow to the next level

• Build the mindset and skills to develop other leaders

IV. TIME FRAME

CONTRACTOR shall coordinate with UDC to Schedule Training when both parties are available. Contractor shall deliver products within 14 business days of receipt of order

V. CONFIDENTIALITY

Many of the records to which CONTRACTOR may have access are properly classified as “private,” “controlled” and/or “protected” under the Utah Governmental Records Access and Management Act (GRAMA), Utah Code Annotated § 63G-2-1-1, et seq. CONTRACTOR is subject to the same restrictions on disclosure of any such records or record series as UDC. CONTRACTOR agrees to adhere to the following restrictions regarding such records:

A. CONTRACTOR’S use of the record or record series produces a public benefit that outweighs the individual privacy right that protects the record or record series.

B. CONTRACTOR’S access to the record or record series is necessary for the performance of this contract.

C. The record or record series accessed by CONTRACTOR will only be used for the performance of this contract.

D. The record or record series accessed by CONTRACTOR will not be disclosed to any other person; and E. The record or record series accessed by the CONTRACTOR will not be used for advertising or solicitation purposes.

Failure to adhere to all restrictions set forth above may subject CONTRACTOR and/or its staff to criminal liability pursuant to Utah Code Annotated § 63G-2-801.

IV. PRICE GUARANTEE PERIOD

All pricing must be guaranteed for two (2) years. Any request for price adjustment must be for an equal guarantee period, must be made at least 30 days prior to any adjustment, must include sufficient documentation supporting the request and demonstrate a logical mathematical link between current price and the proposed price. Any adjustment or amendment to the contract will not be effective unless approved by the State Director of Purchasing and no requested adjustment is guaranteed. The State will be given the immediate benefit of any decrease in the market, or allowable discount.

V. COMPENSATION

A. Compensation will be based on accepted all-inclusive bid prices:

B. Prices include CONTRACTOR’S costs for shipping, storage, handling, and delivery F.O.B. destination with all transportation and handling charges paid by the CONTRACTOR.

C. Compensation limits are as defined. No additional costs or fees are eligible for compensation under this agreement.

D. Contract funding is based on average usage. The contract may increase funding based on demand and if usage is higher than anticipated. Any additional funds must be approved by State Purchasing and will be added to the contract by way of an amendment.

VI. COST OF SERVICES

A. Payment under this contract shall be made on a fee for delivered services and/or products, as defined in the contract, not to exceed the contract limit.

B. All procurements are subject to provisions of the State of Utah, including Utah Procurement Code and State Division of Purchasing rules.

VII. BILLING PROCEDURES

A. The CONTRACTOR shall bill UDC by the 10th of each month for services and/or products delivered during the previous month. Send a copy of the invoice to the contract monitor by monthly email (contract monitor contact information can be found on page 2 of the contract).

B. To be paid for services completed under this contract, an invoice detailing services shall be submitted to:

Utah Department of Corrections Attention Finance 14717 S Minuteman Dr.

Draper, Utah 84020-9549 C. Invoices may also be submitted electronically. via email to:

UDCaccountspayable@utah.gov D. Invoicing shall begin only after the CONTRACTOR begins providing service and should continue throughout the contract term as long as actual services are being rendered.

E. Each invoice/service ticket must include a date, invoice/ticket number, and must detail the product/service provided. Include both itemized cost and total cost.

F. Each invoice must reference the contract number and/or purchase order number.

VIII. TIME OF PAYMENT

A. UDC will make payments monthly to CONTRACTOR, for accurate invoices containing required documentation for services provided or products delivered during the previous month, up to the contract limit.

B. Payment must be made with funding allocated for the fiscal year in which the services and/or products were delivered. Prompt billings for June receipt of products and/or services must be received timely due to fiscal year-end. Untimely submittal of June invoices may result in payment delays.

C. All payments made by UDC to CONTRACTOR shall be made in accordance with the Utah Prompt Payment Act, Utah Code Annotated, 15-6-1 et. seq., upon receipt of an invoice, unless otherwise provided herein.

IX. PLACE OF PAYMENT

All payments by UDC to CONTRACTOR shall be sent to CONTRACTOR’S address as it appears on Page 1, Paragraph 1, “CONTRACTING PARTIES”. The CONTRACTOR shall notify UDC of the change of address within seven (7) working days.

X. SECURITY MEASURES

UDC reserves the right to conduct a background check on all persons prior to entering UDC properties. CONTRACTOR’s staff providing services under this contract will be required to obtain Contractor Identification. Upon signing this contract, and annually throughout the contract term, the CONTRACTOR shall submit the names of all employees providing on-site services under this contract. This list will contain names, dates of birth, driver’s license numbers, and social security numbers. If any new staff begins providing services under this contract, the CONTRACTOR shall submit their name, birth date, driver’s license number, and social security number to the UDC for screening.

UDC retains the discretion to deny participation of any CONTRACTOR staff based upon criminal background information or convictions. No contracted staff shall be permitted to work within the bounds and environs of this contract until the background checks have been finalized and approved.

CONTRACTOR agrees that employees entering UDC property will cooperate with all security measures, including, but not limited to, searches. CONTRACTOR agrees that the use of wireless devices within the Division of Prison Operations is prohibited, and any such use requires approval by clearance from Security Administrators.

XI. LICENSURE

A. CONTRACTOR agrees to maintain for the duration of the contract period all licenses necessary to lawfully perform the services covered by this contract, including a Business License from the applicable jurisdiction.

B. CONTRACTOR’S business and professional licenses will be requested annually and shall remain on file at the Contract Unit office throughout the entire contract term.

C. CONTRACTOR further agrees to advise UDC immediately in writing of any limitation, cancellation, or other termination of such license.

XII. INSURANCE

A. CONTRACTOR shall maintain an occurrence-based insurance policy for its employees and professional staff as covered on Page 5-6 of this contract (Attachment A, §18). Said coverage shall continue throughout the term of the contract.

B. A copy of the Certificate of Insurance shall be maintained, by the Contract Coordinator, for the term of the contract.

1. CONTRACTOR shall provide the Certification to the Contract Coordinator in a “kick-off” meeting prior to initiation of the contract; or,

2. CONTRACTOR shall have the insurance carrier send the Certification prior to initiation of the contract to:

Utah Department of Corrections Attention Finance 14717 S. Minuteman Dr Draper, UT 84020-9549 C. CONTRACTOR shall provide the Certification annually throughout the term of the contract.

D. The CONTRACTOR through the insurance company must agree to notify UDC immediately in writing of any limitation, modification, cancellation, or other termination of such insurance coverage.

XIII. MONITORING CONTRACTOR COMPLIANCE

UDC will designate staff to oversee CONTRACTOR performance under this contract. The Contract Monitoring Plan will assist the UDC staff with monitoring the compliance of the contract requirements (ATTACHMENT D).

XIV. CORRECTIVE ACTION

CONTRACTOR must acknowledge that failure to adequately perform the services as defined will result in corrective action. Issues of CONTRACTOR non-compliance will be addressed in the following manner:

A. Contract Monitor will inform the CONTRACTOR of the problem and seek resolution by a mutually agreed upon date.

B. If the issue is not resolved, the Contract Monitor will notify the CONTRACTOR in writing documenting the failure to resolve by the agreed upon deadline and send a copy to the Contract Unit.

C. If the CONTRACTOR makes insufficient effort to communicate and resolve the issue, the Contract Monitor will communicate failure to resolve to the Contract Unit.

D. As a final step the Contract Unit will issue a letter notifying the CONTRACTOR of the intent to terminate the contract if the problem is not resolved by a specified deadline. Letter will be sent certified U.S. Postal Service mail requiring a signed return receipt.

-------------------- END OF ATTACHMENT C -----------------------