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36C24419Q0974 Attachment 5 S20 Past Performance Reference Inquiry.docx

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S20 Past Performance Reference Inquiry—

Please Review and Assess the Vendor in the Matrix Below (definitions and rating description of terms pertaining to your assessment are below) against the service experience that you had with this vendor.

Thank you in advance for your assistance.

Please email to:

Renee Kale at renee.kale@va.gov

36C24419Q0974 Name and contact information

Organization:

Contract Number:

Contract Type:

Program Name:

Total Contract Value:

Period of Performance:

Identification of any key staff involved:

Description of work performed/relevance to this task in bullet format

Please Check the Appropriate Rating and Comment for any rating that is not Satisfactory.

#
Evaluation Element
Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
1
Quality of Product or Service

Comments

2
Schedule

Comments

3
Cost Control

Comments

4
Business Relations

Comments

5
Utilization of Small Business

Comments

6
Regulatory Compliance

Comments

Description of Elements to Assess

#
Evaluation Element
Description (Questions to Address in your Evaluation)
1
Quality of Product or Service
Assess Conformance to:

Contract Requirements Specifications Standards of Good Workmanship Are reports/data accurate?

Does the product or service meet the specifications of the contract?

What degree of Government technical direction was required to solve problems that arose during performance?

2
Schedule
Assess Timeliness of Completion Against:

· Contract

· Task Orders

· Milestones

· Delivery Schedules

· Administrative Requirements

3
Cost Control
Assess Effectiveness in Forecasting, Managing, Controlling Contract Cost

Does the Contractor keep within the total estimated cost?

Negotiated/Budgeted Costs vs Actuals Did the Contractor do anything innovative that resulted in cost savings?

Were billings current, accurate, and complete?

Are the Contractor’s budgetary internal controls adequate?

4
Business Relations
Assess Integration and Coordination of All Activity Needed to Execute

· Contract

· Problem Identification

· Corrective Action Plans

· Reasonable & Cooperative Behavior

· Customer Satisfaction

· Timely Award & Management of Subcontracts

5
Utilization of Small Business
Assess Compliance with Small Business Participation Goals

Were small businesses given meaningful, innovative work directly related to the project?

Were Individual Subcontract Reports (ISRs) or Summary Subcontract Reports (SSRs) accurate and timely?

6
Regulatory Compliance
Complies with the guidance specified in the Statement of Work and expected of a reasonable person conducting a specified service.

Name _____________________________________

Date _______________________________________

Signature ___________________________________

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