Cynet+Systems+Contract+Summary.docx

ND STATE CONTRACT INFORMATION

CONTRACT INTRODUCTION

The contract is Information Technology professional services in a variety of IT Contract Pool Categories. The State has an ongoing need for Information Technology (IT) professionals in a variety of categories for both project-based and staff-augmentation work. Multiple vendors have been awarded contracts in each of the IT Contract Pool Categories. State agencies may use a structured work order request process to obtain IT professional services through this contract. Use the links below to see the job class definitions, experience levels and required skill sets in each of the contract pool categories, vendors awarded in each category, schedule of vendor hourly rates, and vendor contact information:

VENDOR POOL GUIDELINES

Effective August 1, 2025, this Contract will be subject to Guidelines for Multiple Award Vendor Pool Contracts - Indefinite-Delivery, Indefinite-Delivery - Multistep Competition pursuant to House Bill No. 1122 and N.D.C.C. 54-44.4. See Guidelines, Rules and Laws | Office of Management and Budget North Dakota.

State Agency/Boards/Commissions - IT Review for any category EXCEPT Project Manager - Any purchases made under this contract needs to be reviewed by NDIT. Submit an IT Review Request in the NDIT Service Portal. After logging into the portal, search “IT Review” to locate the form that needs to be completed. Once approved, continue with the ordering process in this contract summary. NDIT IT Review is not required for NDUS, K-12 or political subdivisions.

See Work Order Process below regarding the issuance of work orders to vendors. It is recommended that no work orders extend beyond the contract term listed for each vendor in the respective category.

IT Contract Pool Categories Desktop Support – REQUIRES NDIT APPROVAL BEFORE PROCEEDING TO WORK REQUEST

CONTRACTOR INFORMATION

Check the State contract website for the contractor and contract administrator information.

COOPERATIVE PURCHASING

This contract is a cooperative purchasing contract established pursuant to North Dakota Century Code Sections 15.1-09-34(1)(k), 54-44.4-13, and 54-59-18. Though not a party to this contract, North Dakota State Colleges and Universities, K-12 schools, city, county, and local governments, tribal agencies, transportation providers under N.D.C.C chapter 39-04.2, International Peace Garden and nonprofit organizations established on behalf of public entities are eligible to participate in this contract. Contact the contract administrator if you are not sure you are eligible to participate.

ORDERING INFORMATION

Work Order Process When an agency requires IT services, the agency will prepare a work order request describing the needed work. The work order form is available from the OMB State Contract web page, listed under contract #095.

There are several vendors within each IT Contract Pool Category, and the number of vendors an agency must solicit to submit a project proposal is determined by the estimated cost of the IT project. Vendors who are invited to submit project proposals must be priced at, or below, the rates proposed and contractually obligated.

*The Onsite rate must cover all travel related expenses other than “Short Notice” Work Order Requests. Short Notice requests are those issued to Vendors with less than 14 calendar days to project start date. In such cases, Vendors may be allowed, with the approval of the agency issuing the work order, to bill supplemental travel expenses caused by the short notice. The Vendor must provide documentation justifying the supplemental travel expense billing.

1. Projects estimated at less than $250,000:

a. Direct Assignment. An agency may issue a work order request directly to any of the awarded vendors in the appropriate pool category.

b. Competitive - An agency may elect to conduct a competitive process by requesting project proposals from two or more vendors. The agency will select the vendor project proposal that best meets the SOW requirements based upon the selection criteria stated in the work order request.

2. Projects estimated at $250,000 or more:

a. Direct Assignment - An agency may issue a work order request directly to an awarded vendor if prior approval is granted by the contract administrator.

b. Competitive - An agency must issue a work order to all of the awarded vendors in the respective category. The agency will select the vendor project proposal that best meets the SOW requirements and selection criteria stated in the work order request.

When you are ready to issue a Work Order, review the instructional document located on the OMB State Procurement website, under contract #095.

ITD Review / Approval Process Work Orders anticipated to be over $25,000 must be reviewed and approved by ITD Policy and Planning Division. Submit the Work Order to ITDProcurement@nd.gov . ITD is also available to answer questions and provide assistance to agencies in generating work orders.

1. Submit draft work order for review prior to issuing to vendor(s).

1. Submit final work order with vendor proposal for approval prior to executing the agreement.

Project Management and Change Control A change order process will be used to manage issues and changes during the life of a work order project. A change request must be in writing using a Change Order form to document the potential change. The change will be reviewed and, if acceptable to the agency, the vendor will submit an estimate of the charges and the anticipated changes in the delivery schedule that will result from the proposed change in the scope of work. A Change Order must be approved and signed by both parties prior to implementation of the change. A sample Change Order form is available from the Contract 095 web page.

Customer Satisfaction Surveys Upon completion of each work order, the requesting agency may complete a customer satisfaction survey rating the agency’s satisfaction with quality of work, cost and schedule adherence, and contract compliance. Contractors will be provided copies of the surveys completed for work they have performed under the contract.

The customer satisfaction surveys will be submitted to the Contract Administrator to be used in evaluating performance under this contract. Dissatisfaction with vendor performance indicated on agency customer satisfaction surveys may be used by the State in making a determination to terminate or restrict a vendor’s contract. The Customer Satisfaction Survey form is available as an attachment on the Contract 095 web page.

Frequently Asked Questions A list of frequently asked questions and answers is available from the Contract 095 web page.

Professional Services Contract Pool Categories Desktop Support Category - THIS CATEGORY REQUIRES NDIT APPROVAL BEFORE PROCEEDING TO A WORK REQUEST – CONTACT NDIT PROCUREMENT *Reminder – work orders estimated at $250,000 or greater must be sent to all vendors listed in the category.

Desktop Support Specialist

· Provide assessments of the current status of an IT system, assist with proactive IT planning, provide written summaries and recommendations, assist in the implementation of any recommendation

· Provides customer support to both on-site and remote users located throughout the State of North Dakota

· Install, configure, troubleshoot/resolve issues related to computers, server, UPS equipment, related software, and other desktop equipment

· Ensure all computer systems, servers, networked equipment and related devices are fully operational, updated with the most current software and service packs, antivirus protection and security packages and have adequate daily backup

· Tests updates/resolve issues and may write the instructions for software or hardware installation

· Work within State of North Dakota Information Technology Department (ITD) requirements

· Provide training of any current or new software/hardware or upgrades

· Provide reports documenting items such as dates of service calls, dates and details of work completed and itemized charges and listing installed software, devices or equipment

Desktop Support Specialist Experience:

· Requires a minimum of 2 years of current experience in this job class

Desktop Support Specialist Skill Set

· Primary skill set includes Microsoft Windows 10, Microsoft Windows 7 Professional, Microsoft Office 365, Microsoft Outlook/Exchange, Palo Alto Cortex HDR, Microsoft Active Directory, TCP/IP and Ethernet networking, written and verbal English language proficiency, excellent interpersonal and communication skills

· Secondary skill set/considerations include SCCM/Intune, Global Protect VPN, wireless networking, handheld PC devices, Microsoft terminal services/Citrix thin client technology, and other State agency specific software products and other State agency specific software products image1.png