Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-COOL
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey template for State Contract 095, specifically designed for IT Professional Services Vendor Contract Pool. The survey is structured to allow agencies to provide detailed feedback on vendor performance across multiple evaluation criteria, to be completed and submitted to the contract administrator.
The survey focuses on rating vendor performance in four key areas: work quality, project timeliness, cost management, and compliance with contract terms and state information technology standards. Each section provides a rating scale from 1-5 and includes space for comments, enabling agencies to provide nuanced feedback on the contractor's performance. The survey appears to be a standardized evaluation tool for assessing vendor effectiveness within the IT Professional Services contract pool, with the intent of capturing comprehensive performance data for contract management purposes.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| Coolsoft+Amendment+1.pdf | ||
| Vendor+Work+Order+Request.docx | DOCX document | |
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Vendor+Change+Order.docx | DOCX document | |
| Frequently+Asked+Questions.doc | DOC document | |
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Coolsoft+Contract+Summary.docx | DOCX document | |
| Coolsoft+Contract.pdf | ||
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .