2.2.1. RFP Attachment 1 - CBP El Paso Sector Janitorial and Grounds SOW 04202020.docx

Department of Homeland Security (DHS)

US Customs and Border Protection (CBP) El Paso Sector - NM & TX Comment by RANSOM, ELIZABETH M (CTR): All AMO wording has been removed.

STATEMENT OF WORK (SOW)

For

Janitorial, Grounds Maintenance, Select Trash Removal, & Select Snow Removal Services

PR #: 20115052 Comment by RANSOM, ELIZABETH M (CTR): Updated PR number

February 18April 20, 2020

STATEMENT OF WORK

TABLE OF CONTENTS Comment by RANSOM, ELIZABETH M (CTR): Updated based on SOW changes

1.0 BACKGROUND

This Statement of Work (SOW) is intended to provide Janitorial and Grounds Maintenance, Select Trash Removal, and Select Snow Removal Services for US Border Patrol Facilities in the El Paso Sector. These services are necessary to provide and maintain a safe, healthy, clean, and a work environment that presents a professional appearance at each of the designated CBP facilities. Without these services, critical DHS operations at CBP Border Patrol Stations (BPS), Border Patrol Checkpoints (BP CKPTs), Processing Center(s) (PCs), and Forward Operating Bases (FOBs) throughout west Texas and New Mexico would be severely impacted. These conditions would negatively impact the CBP missions, to include the overall DHS Border Protection mission.

2.0 SCOPE Comment by RANSOM, ELIZABETH M (CTR): Overview of changes: All mention of AMO sites have been REMOVED.

Emergency calls and tree removal have been REMOVED.

Counts for Services were REMOVED (ex: Daily) Personal services were REMOVED.

Task and Frequency information was REMOVED.

Maintenance items were REMOVED

The Contractor shall provide all contract management, supervision, staff, labor, supplies, resupply, material, equipment, training, certifications, permits, licenses, and transportation necessary to implement an integrated program of Janitorial and ground maintenance, and select trash/snow removal required to ensure a safe, healthy, clean, and professional work environment at the El Paso Sector facility locations included within this SOW. The Contractor shall be responsible for providing the necessary numbers of trained, qualified, and properly security screened personnel to perform the duties within this SOW. When the Contractor knows in advance, that an employee will not be available for work due to illness or requested vacation time, it is the Contractor’s responsibility to provide replacement personnel that meet all of the requirements of this SOW. Any changes to the schedules shall be approved by the Contracting Officer (CO) and managed by the assigned Contracting Officer Representative (COR). Service start, end, and cleaning times/schedules will be coordinated through the assigned COR with input from the leadership at each facility.

2.1 The Contractor shall provide the following Full Services:

a. CBP Detainee Area and CBP Common Area Janitorial Services

b. Ground Maintenance Services

c. Select Trash Removal

d. Select Snow Removal

2.2 The Janitorial Service SOW requirements are broken down into three (3) categories of support: Comment by RANSOM, ELIZABETH M (CTR): Removed emergency services.

a. Detainee Area Full Service

b. Common Area Full Service

c. Common Area Porter Service

2.3 Detainee Area Full Service Requirements Comment by LAYSTROM, CHRIS: Removed personnel count per Procurement.

The Detainee Full Service requirements are performance based and defined as a continuous service(s) as directed by the SOW andgoverned by the Task and Frequency Chart (TFC), Attachment A.

CBP Detainee Services: Detainee Service Areas for Janitorial and Grounds Maintenance requirements are any areas where Detainees are received, processed, held, housed, or provide additional facility support (permeant facilities, portables toiles/showers, tents, converted modular buildings), as well as the designated outside grounds area(s). Detainee Area Janitorial and Grounds Maintenance requirements will be conducted at Border Patrol Stations (BPS), Checkpoints (CKPTs), Processing Centers (PC), and Forward Operating Bases (FOBs). Comment by LAYSTROM, CHRIS: Owned or rented? Comment by VAN WINKLE, DAVID A: It doesn’t matter the source. The service is required regardless. Unless custodial service is included in the tent/soft sided contract. Comment by RANSOM, ELIZABETH M (CTR): Processing Center? Please spell out what this stands for. Comment by VAN WINKLE, DAVID A: Correct. Processing Centers

Border Patrol’s operational standard of service for cleaning a single Detainee holding or detention cell area(s) is twenty (20) minutes or less from the time Detainees are moved from the cleared cell until the time that Detainees are returned to the Cell area. The Contractor shall ensure that the assigned employees in Detainee Areas are capable of the rigorous cleaning requirements and timelines necessary to support the ever-changing CBP processing needs.

Common Area Service: The Common Area Full Services are defined as performance based services and require continuous service(s) as directed governed by the SOW and the TFC Task and Frequency Chart (see Attachment A). This service requirement is determined by the International Sanitary Supply Association (ISSA) staffing levels necessary to achieve the SOW requirements based on each facilities inside and outside areas (square footage) and the associated tasks to be performed on the TFC(s) (see Attachment A) to maintain a safe, sanitary, healthy, and functioning work environment inside and outside of each CBP facility. Common Area Service consist of all administrative and staff support areas of the facility that do not directly process or hold Detainees, which include the main BPS, CKPT, PC, and FOBs building areas.

Porter Services: The Porter Services are defined as performance based supplemental weekend services intended to maintain a safe, sanitary, healthy, and functioning work environment inside and outside of each CBP facility that has designated Porter Services on the TFC(s) (see Attachment A). The intent of the Porter Service is not to provide a Service type cleaning service of the whole facility, but only address the areas identified in each of the facilities that need attention by the designated Site Supervisor. The TFC will be used as a base guideline for areas of responsibility. (see Attachment A). Cell disinfection during porter service shall adhere to the cell disinfection procedures outlined in 5.3.3.

Porter Services: The Porter Services are defined as performance based supplemental weekend services intended to maintain a safe, sanitary, healthy, and functioning work environment inside and outside of each CBP facility that has designated Porter Services on the TFC(s) (see Attachment A). The intent of the Porter Service is not to provide a Full Service type cleaning service of the whole facility, but only address the areas identified in each of the facilities that need attention by the designated Site Supervisor. The TFC will be used as a base guideline for areas of responsibility, but the intent of the Porter Service is to provide a Policing and Roving type function(s) of all areas outline in the SOW and the TFC (see Attachment A).

2.4 Facilities Physical Addresses & Building Entity (BE) Designations

All services shall be performed at the designated CBP facilities as specified by the physical addresses and BE designations. (See Attachment B).

2.5 Best Practices / Standards & Applicable Laws

The work specified in this SOW shall be performed in accordance with the International Sanitary Supply Association (ISSA), Cleaning Industry Management Standards (CIMS), the Environmental Protection Agency (EPA) and be in compliance with all applicable Federal, State, and local laws as well as the requirements outlined in this SOW. Industry best practices shall be utilized to reduce the Government’s environmental footprint. The Contractor shall follow all applicable standard industry practices for work performed and products utilized including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and applicable standards of the Environmental Protection Agency (EPA).

2.6 Cleaning Chemicals / Products

All cleaning products chemicals used shall be biodegradable, environmentally friendly, and not excessively alkaline or acidic beyond what is required for them to be effective for their designed use. All work shall be performed as specified by the Task Frequency Chart(s) (attachment A) for locations listed on the Facility Location List (attachment B).

The Contractor shall use green cleaning products, processes and equipment whenever possible and practicable. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment.

Green cleaning products and processes include, but are not limited to bio-based products, products containing recycled content, environmentally preferable products and services, and otherwise environmentally friendly products and services that minimize the use of energy, water, and other resources. Chemical concentrates that require dilutions are preferable compared to ready-to-use products and should be used whenever possible. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals. Green cleaning products and processes shall be compliant with the Guiding Principles for Federal Leadership in High-Performance and Sustainable Buildings.

For categories of items that are Environmental Protection Agency (EPA)-designated under the EPA’s Comprehensive Procurement Guidelines (CPG) Program and those items designated by the United States Department of Agriculture (USDA) under the Bio Preferred Program (visit http://www.biopreferred.gov/), if all other factors (such as price, performance, and availability) are equal, the Contractor shall select the CPG item over the USDA Bio Preferred Program item. For other purchases, unless the Contractor receives an exemption from the Contracting Officer, the Contractor shall select USDA designated products over products with other sustainable attributes. Products designated under Federal sustainable product programs – USDA Bio Preferred, EPA CPG, EPA Design for the Environment, and Department of Energy's Energy Star and Federal Energy Management Plan (FEMP) - can be found on the Sustainable Facilities Tool website, located at https://sftool.gov/. Sustainable products designated under third-party programs include but are not limited to Green Seal, Eco Logo, and Environmental Choice.

The contractor shall use only EPA registered disinfectants with microbiocidal activity against pathogens and other bacteria and viruses. For areas related to food preparation or consumption, use of EPA Registered food contact sanitizer, 2-in-1, no-rinse cleaner and sanitizer with a sixty (60) second or less contact time. Cleaning and disinfection shall be governed per the Task and Frequency Chart.

2.7 Heavy-Duty Floor Cleaning Comment by RANSOM, ELIZABETH M (CTR): Removed service counts throughout scope.

Heavy-duty floor cleaning shall normally be accomplished at times that will not disrupt normal CBP operations. Square footages for the building and area is from outside wall to outside wall and include bathrooms, hallways, and all other spaces.

The Contractor shall insure that all members of their service personnel are trained and coordinated to accomplish a unified program of building and ground maintenance that includes a comparable system of commercial floor maintenance similar to those established by Johnson Diversey or Betco. The essential elements of this commercial floor care program is that the flooring is maintained in a clean, stain and odor free state, and that all flooring will maximize their appearance, esthetic appeal, impermeability, and maximize their useful lifetimes. All applied coatings shall be Zinc free, low Volatile Organic Compounds (VOC) and meet or exceed the slip resistance standards specified in ASTM D-2047. These coatings shall be conscientiously applied to maintain the highest possible indoor air quality and maximize the safety of the CBP staff and the detainees that walk on these surfaces throughout their service life.

2.8 Utilities

Lights shall be used only in areas where and at the time when work is being performed. When the tasks are completed the lights to the space should be turned off. The Contractor’s employees should not adjust mechanical equipment controls for heating, ventilation and air-conditioning system. Water faucets or valves shall be turned off after the required task has been accomplished. Any hoses used are to be stored between uses.

2.9 Windows

Windows shall be closed and lights and fans turned off when not in use. Lock rooms in secure areas after cleaning and return keys to the designated office.

3.0 Applicable Documents

The Contractor shall comply with all applicable governance documents, including, but not limited to Federal, State and local laws and regulations and standards, including those specified in the table below, and to which reference may be made elsewhere in the contract. The Contractor is responsible for obtaining access to all referenced documents at the contractor’s own expense. The Contractor shall obtain all applicable licenses, training, and permits. If a change in law and/or regulation requires the Contractor to implement an action that will result in an increase or decrease in contract price, the Contractor shall inform the CO prior to implementation.

Table 1. Applicable Publications and Standards

(http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html)

4.0 Applicable Standards

The following standards apply:

a. Subpart B of the DHS PREA standards found at 6 C.F.R. Part 115 and http://www.gpo.gov/fdsys/pkg/FR-2014-03-07/pdf/2014-04675.pdf

b. §115.117(a) The agency shall not hire or promote anyone who may have contact with detainees, and shall not enlist the services of any contractor or volunteer who may have contact with detainees, who has engaged in sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, or other institution (as defined in 42 U.S.C. 1997); who has been convicted of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who has been civilly or administratively adjudicated to have engaged in such activity.

c. §115.117(d) The agency shall also perform a background investigation before enlisting the services of any contractor who may have contact with detainees.

d. §115.131(a) The agency shall train, or require the training of all employees, contractors, and volunteers who may have contact with holding facility detainees, to be able to fulfill their responsibilities under these standards, including training on:

i. The agency’s zero-tolerance policies for all forms of sexual abuse;

ii. The right of detainees and employees to be free from sexual abuse, and from retaliation for reporting sexual abuse;

iii. Definitions and examples of prohibited and illegal sexual behavior;

iv. Recognition of situations where sexual abuse may occur;

v. Recognition of physical, behavioral, and emotional signs of sexual abuse, and methods of preventing such occurrences;

vi. Procedures for reporting knowledge or suspicion of sexual abuse;

vii. How to communicate effectively and professionally with detainees, including lesbian, gay, bisexual, transgender, intersex, or gender nonconforming detainees; and

viii. The requirement to limit reporting of sexual abuse to personnel with a need-to-know in order to make decisions concerning the victim’s welfare and for law enforcement or investigative purposes.

e. §115.131(b) All current employees, contractors and volunteers who may have contact with holding facility detainees shall be trained within two years of the effective date of these standards, and the agency shall provide refresher information , as appropriate.

f. §115.166 Agency management shall consider whether any staff, contractor, or volunteer alleged to have perpetrated sexual abuse should be removed from duties requiring detainee contact pending the outcome of an investigation, and shall do so if the seriousness and plausibility of the allegation make removal appropriate.

g. §115.177(a) Any contractor or volunteer suspected of perpetrating sexual abuse shall be prohibited from contact with detainees. The agency shall also consider whether to prohibit further contact with detainees by contractors or volunteers who have not engaged in sexual abuse, but have violated other provisions within these standards. The agency shall be responsible for promptly reporting sexual abuse allegations and incidents involving alleged contractor or volunteer perpetrators to an appropriate law enforcement agency as well as to the Joint Intake Center or another appropriate DHS investigative office in accordance with DHS policies and procedures. The agency shall make reasonable efforts to report to any relevant licensing body, to the extent known, incidents of substantiated sexual abuse by a contractor or volunteer.

h. §115.177(b) Contractors and volunteers suspected of perpetrating sexual abuse may be removed from all duties requiring detainee contact pending the outcome of an investigation, as appropriate.

i. The Contractor shall ensure that its employees follow the general procedures governing physical, environmental, and information security described in the various DHS regulations pertaining thereto, to include the Prison Rape Elimination Act (PREA) of 2003 (Federal Law 42 U.S.C. 15601 et. seq.), with all applicable Federal PREA standards, and with all agency policies and standards related to PREA for preventing, detecting, monitoring, investigating, and eradicating any form of sexual abuse and/or assault within CBP holding facilities/programs/offices owned, operated, or contracted, good business practices, and the specifications, directives, and manuals for conducting work to provide the services required by this contract.

j. The Contract shall adhere to 20 CFR 1910 and any other Federal, State, and local laws and regulations to fully comply with this requirement.

5.0 Specific Tasks: Janitorial and Grounds Maintenance, Select Trash, and Select Snow Removal Services

The Contractor shall perform the following tasks in accordance with this SOW in the most cost-effective and efficient manner possible. Contractor shall provide recommendations on innovative concepts of landscaping techniques, in order, to maximize use of green resources and water conservation methodology. Contractor shall use recovered organic materials for fertilizer whenever possible.

5.0.1 Specific Requirements for CBP Detainee Janitorial and Grounds Maintenance Services

As specified in section 2.0, the Contractor shall provide Detainee Janitorial and Grounds Maintenance service(s) described herein. The Contractor shall accomplish all tasks identified in the SOW.

5.0.2 Exposure Control Plan

The Contractor shall establish and submit via email to the Contracting Officer Representative (COR) a written Exposure Control Plan designed to eliminate or minimize employee exposure of employee(s) with occupational exposure to blood or Other Potentially Infectious Materials (OPIM) within five (5) business days of the contract award.

5.0.2.1 Appropriate Training

As part of the Exposure Control Plan, the Contractor shall provide appropriate training to their employees and all necessary equipment and services required to perform clean-up of blood borne pathogens and fully comply with the requirements of the Blood Borne Pathogens listed in 29 CFR §1910.1030.

5.0.2.2 Immunization Shots

It is recommended that the Contractor include in the Exposure Control Plan a baseline of immunization shots for employee safety i.e. (Hepatitis B Series, Flu Shot, Tetanus, and Tuberculin (TB) as examples).

5.0.2.3 Required Personnel, Equipment & Training to meet ISSA and CIMS Standards

The Contractor shall have the required personnel, equipment, and training to meet the necessary ISSA and CIMS standards for cleaning of offices, administration areas, medical screening areas, common areas, and holding cell areas. This shall include the use of a disinfection type cleaning machines (Electrostatic Sprayer CLX1000, Protexus PX200ES Handheld Electronic Sprayer, or approved equal) capable of properly disinfecting all Detainee Holding Cells and meeting the requirement of cleaning a single Detainee Holding Cell in twenty (20) minutes or less.

The twenty (20) minute standard is from the time Detainees are moved out of a given Detainee Holding Cell area to be cleaned and disinfected, until the time that Detainees are returned to the newly cleaned Detainee Holding Cell. The Contractor shall be capable of disinfecting a wide variety of Bacteria, Viruses, and Fungus that may be present in all areas of the Modular Facilities. The cleaning shall consist of hand and disinfecting machine type process, in order to meet the overall cell-cleaning requirement of twenty (20) minutes or less for the entire cell cleaning. The use of disinfecting machines will allow all areas to be properly disinfected within ten (10) minutes or less to meet the overall twenty (20) minute cleaning requirement.

5.0.2.4 Multipurpose Cleaner and Disinfectant

The Contractor shall use multipurpose cleaner and disinfectant that kills Human Immunodeficiency Virus (HIV-1), Hepatitis B and C and Methicillin-Resistant Staphylococcus Aureus (MRSA), Strep, Staph, Fungus, viruses and bacteria 100%, per EPA registered disinfectantswith a sixty (60) second contact time for sanitizing, and inhibit growth of mold and mildew and designed for hand application for any hard nonporous surface. The multipurpose cleaner and disinfectant shall have a mild pleasant fragrance. - with a sixty (60) second contact time. For areas related to food preparation or consumption, use of EPA registered food contact sanitizer, 2-in-1, no-rinse cleaner and sanitizer with a sixty (60) second or less contact time.

5.0.2.4.1 Disinfecting High touch items

EPA registered disinfectants will be used to for high touch items. High touch items are items that routinely receive human physical interaction such as, but not limited to: light switches, wall panels, water fountains, door surfaces to include lock sets, knobs, handles, push pads; toilet surfaces. Sinks, wall corners, exterior of appliances in common areas as per the Task and Frequency Chart.

5.0.2.5 Water Quality Requirements at the CBP CKPTs, FOBs, and Firing Ranges

The Contractor shall ensure that Contract Employees run hot water from each interior and exterior faucet for approximately five (5) minutes during the cleaning shift to ensure proper water system circulation. This will help ensure that the water is not left standing in the CBP Facility water systems and stagnate water does not causes the water to become contaminated. The COR will notify the Contractor by phone and email when a location has contaminated water testing results. At this point, the water at the location cannot be safely used and the Contractor shall install hand written paper signs within the first thirty (30) minutes of the first shift after being notified indicating the water is not safe for use. The Contractor shall bring in potable water in five (5) gallon containers, from an outside source, to be able to complete the necessary Janitorial requirements. The COR will notify the Contractor by phone and email, when the water testing has been cleared for a contaminated location and the water can again be safely used.

The Contractor shall ensure that Contract Employees run hot water from each interior and exterior faucet for approximately five (5) minutes during the cleaning shift to ensure proper water system circulation. This will help ensure that the water is not left standing in the CBP Facility water systems and stagnate water does not causes the water to become contaminated. The COR will notify the Contractor by phone and email when a location has contaminated water testing results. At this point, the water at the location cannot be safely used and the Contractor shall install paper signs indicating the water is not safe for use. The Contractor shall bring in potable water in five (5) gallon containers, from an outside source, to be able to complete the necessary Janitorial requirements. The COR will notify the Contractor by phone and email, when the water testing has been cleared for a contaminated location and the water can again be safely used.

5.1 Command Processing (Bubble) Areas Comment by RANSOM, ELIZABETH M (CTR): Removed all “Full Service” wording. Full Service is explained at the beginning of SOW.

The Contractor shall clean, disinfect, dust, sweep, mop, clean HVAC vents, and remove trash from the Command Processing Areas. The Command Processing Areas designated where CBP or other Federal Agencies are overseeing the secure processing of Detainees. These areas will have workstations, tables, chairs, computers, phones, printers, and other office type equipment, which provide command and control functions for a given CBP processing facility.

These will all be a secure area requiring controlled access, sensitivity to CBP information, and not allow cell phones in this area and into the Detainee area(s).

5.2 Processing/Detainee Areas

The Contractor shall dust, clean, disinfect, sweep, mop, clean HVAC vents, stack sleeping mats, and remove trash from the Detainee processing areas, showers, and restrooms. These are the areas that are in between the Command Processing bubble and the Holding Cells, which include Showers, and Restroom Areas. These areas will have some type of desk and/or counter area for computers, printers, and processing equipment. For areas related to food preparation or consumption, use of EPA Registered food contact sanitizer, 2-in-1, no-rinse cleaner and sanitizer with a sixty (60) second or less contact time.

5.3 Holding Cells / Restrooms / Showers / Sally Port / External Support Items

Holding cells shall only be entered for the purpose of cleaning, disinfecting or resupplying when detainees are not present. The Contractor shall coordinate with CBP and/or other Federal Agencies personnel in charge to ensure that holding cells are safe to enter.

The Contractor shall receive continuous verbal updates throughout the day as the medical situation changes from the lead medical person from the assigned Detainee medical staff on the infectious disease status of the cell(s) to ensure proper Personal Protective Equipment (PPE) posture and disinfecting procedures.

5.3.1 Floor Sweeping Holding Cell Comment by RANSOM, ELIZABETH M (CTR): We need to clarify that he 20 minutes includes sweeping.

The Contractor shall sweep within the holding cell, the entire floor surface area, to include corners, so it is free of visible litter, dust, and foreign debris.

5.3.2 Mopping Holding Cell Comment by RANSOM, ELIZABETH M (CTR): We are having them mop the holding cell and then clean it with a machine? Comment by VAN WINKLE, DAVID A: Yes

The Contractor shall damp mop within the holding cell and any accessible areas. Holding cells with drains shall be hosed down with water, so that no dirt, mud, or other debris remains. After mopping and/or hosing, floors, the holding cells shall have a uniform appearance and be free of streaks, debris, or standing water. The Contractor shall not cross contaminate the use of Cell mops with mops in any other areas.

5.3.3 Clean, Disinfect, Descale Holding Cell & Associated Showers, Sinks, Toilets, Wash Basins and Fixtures

The Contractor shall clean, sanitize and disinfect all cells and associated showers, sinks, fixtures and toilets surfaces (washbasins, toilet bowls, and toilet seats), to include, but not limited to all walls, floors, partitions, stalls, faces of toilet bowls, lavatories, dispensers, and other such surfaces. The Contractor shall use necessary Janitorial Industry Standard Cleaning Machine(s), (i.e. Electrostatic Sprayer CLX1000, Protexus PX200ES Handheld Electronic Sprayer, or approved equal) to accomplish these cleaning/disinfecting requirements. This process shall be completed in twenty (20) minutes or less from start to finish of each cleaning/disinfection process. The staff shall never mix cleaning chemicals and shall instruct their staff to avoid mixing any type of ammonia cleaners with Chlorine in any form.

The Contractor shall provide paper towel, toilet paper, and handwashing soap (Dispensers are not allowed in Detainee Areas and these supplies will be handed out by CBP personnel). All fixtures and dispensers shall be clean and free from streaks, stains, scale, scum, urine deposits, dust, spots, soiled substances, discoloration, mold, build-up or excess moisture and shall maintain a high level of luster. Supplies shall be replenished as necessary.

Tasks 5.3.4 through 5.3.5 are situationally dependent on the location and security posture within the facility. These supply details will be provided at the time of the contract award.

5.3.4 Toilet Paper

The Contractor shall supply individual toilet paper rolls (Regular/Jumbo) and place them near the toilets, not in dispensers.

5.3.5 CBP Shower Curtains, Partitions, Doors, Sills, and Walls

Shall be free of dust, dirt, bodily fluids and waste, and graffiti.

5.3.6 CBP Heating, Ventilation and Air Conditioning (HVAC) Vents / Registers

The Contractor shall clean the interior air conditioning vents / registers, so that they are free of accumulated lint or dust, other matter and free of discoloration. All vents below and above typical ceiling height will be cleaned to ensure proper airflow.

5.3.7 CBP Portable Facilities Comment by LAYSTROM, CHRIS: Count provided? Locations? Comment by VAN WINKLE, DAVID A: As many as 15 portable structures, at various locations/stations. Shower trailers. Laundry trailers, restroom trailers.

Portable facilities shall be cleaned as per the TFC, portable facilities are considered to be those facilities connected to facility utilities in a semi- permanent fashion and are on wheels or may accept axels and wheels for quick movement to other locations or container type units. Contractor shall remove trash, clean, sweep, mop, and disinfect all areas and surfaces in the portable facilities.

5.3.8 CBP Tents/Converted Buildings/Multi-Purpose Areas: (As Applicable) Comment by LAYSTROM, CHRIS: Count provided? Locations? Comment by VAN WINKLE, DAVID A: Not at this time.

The Contractor shall clean, sweep, mop, disinfect, clean associated restrooms, showers, toilets in designated tents, converted buildings, and multi-purpose area(s) and/or new areas developed for Detainee holding/processing requirements and remove trash. For areas related to food preparation or consumption, use of EPA Registered food contact sanitizer, 2-in-1, no-rinse cleaner and sanitizer with a sixty (60) second or less contact time

5.3.9 CBP Detainee Trash Areas

The Contract shall maintain the designated Detainee grounds area in a way to ensure that the spaces are free from trash, debris, boxes, packing material, or other items generated in support of Detainee holding/processing/tent/exercise area(s) to a distance of twenty-five (25) feet, in all directions around the designated Detainee area(s).

5.3.10 Cleaning of Detainee Sleeping Mats

The Contactor shall clean, disinfect, stack, and restack detainee-sleeping mats within each designated processing area(s) as indicated in the SOW and TFC. The Contractor shall inspect all used mats for any dangerous items (i.e. needles, blades, body fluids, other such items). The Contractor shall stack the mats in accordance with directives from CBP personnel and in a manner that supports the operational safety of both CBP Agents and Detainees. The Contractor shall fill a bucket with one (1) part bleach (2.5% Chlorine or higher) to three (3) parts clean potable water. With a hand held scrub brush, dip the brush into the bleach/water mix and scrub the mats, all of the front and back and all four (4) sides. After mats are dried spray CP232 Germicidal Detergent or equivalent and allow to air dry. Restack the disinfected sleeping mats in a designated area specified by the customer for clean and disinfected detainee sleeping mats. The disinfecting machine may also be used after the mats have been cleaned from all foreign matter.

5.3.11 CBP Sally Port Area

The Contractor shall ensure that the Sally Port Area is free from dirt, debris, trash and will include sweeping, blowing, hose washing and/or power washing to maintain a clean, neat, and safe area for the Detainees and CBP Personnel.

5.4 Common Area Interior Janitorial Services

5.4.1 Common Area Services (Interior)

Services shall be performed at the locations and frequencies in the SOW, the TFCs (Attachment A), and shall consist of the services listed for the specified areas. The Contractor shall move all easily moveable items and return all moved items to their proper position when the cleaned floor surface is dry. Items that shall be moved include items that can be moved by one person, such as trash receptacles, chairs, other office furniture, childcare furniture, and furnishings while performing interior cleaning requirements.

5.4.2 Multipurpose Cleaner and Disinfectant

The Contractor shall use multipurpose cleaner and disinfectant that kills Human Immunodeficiency Virus (HIV-1), Hepatitis B and C and Methicillin-Resistant Staphylococcus Aureus (MRSA), Strep, Staph, Fungus, viruses and bacteria 100%, with a sixty (60) second or less contact time for sanitizing, and inhibit growth of mold and mildew and designed for hand application for any hard nonporous surface. The multipurpose cleaner and disinfectant shall have a mild pleasant fragrance. For areas related to food preparation or consumption, use of EPA Registered food contact sanitizer, 2-in-1, no-rinse cleaner and sanitizer with a sixty (60) second or less contact time.

5.4.3 Clean Kitchens, Breakrooms, Lounges, and Countertops Comment by RANSOM, ELIZABETH M (CTR): Removed cleaning of personal services such as refrigerators, microwaves, coffee pots, etc. Comment by VAN WINKLE, DAVID A: This can be removed, but I will ;give the contracting officer’s number to BP when they complain.

The Contractor shall sweep, vacuum, damp mop, clean, disinfect, dust, and remove trash from the breakrooms, kitchen, and lounge areas. This includes the cleaning, disinfecting, and wiping surfaces so that they are free of dirt, dust, grease, food particles, streaks, spots, water residue, and other matter. The Contractor shall insure that all hand soap, paper towel, and disposable cups dispensers are restocked as needed The floor areas will be maintained as per the floor care guidelines listed in the below floor care paragraph 5.5 Maintain Floors.

5.4.4 Cleaning Wash Basins, Stalls, Toilets, and Fixtures

All areas shall be cleaned and sanitized using a disinfectant cleaner. All fixtures and surfaces (wash basins, stalls, toilet bowls, modesty panels, and fixtures) shall be clean with no dust, spots, soiled substances, discoloration, mold, build-up or excess moisture) and shall maintain a high level of luster.

5.4.5 De-scaling Restrooms, Showers and Shower Curtains

The Contractor shall de-scale shower stalls, walls, partitions, floors, toilet bowls and urinals, so that after the de-scaling the entire surface shall be free from streaks, stains, scale, scum, urine deposits and rust stains.

5.4.6, Partitions, Doors, Vents, Sills, and Walls

Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and graffiti.

5.4.7 Receptacles, Dispensers

The Government shall provide receptacles and dispensers, to include dispensers in breakrooms, as well as soap and paper towel dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies including dispenser construction and efficiency shall be consistent with the safe and environmentally friendly products requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Comment by RANSOM, ELIZABETH M (CTR): If we are providing receptacles, why are we not providing them for the Gyms? Is there a reason we are providing the supplies? Comment by VAN WINKLE, DAVID A: Remove the reference to government provided and have the contractor provide.

5.4.7.1 Toilet Paper Dispensers

The Contractor shall supply toilet paper in the men and women restrooms that match the government provided holders. It shall be full at all times and stocked so that supplies do not run out.

5.4.7.2 Paper Towel Dispensers

The Contractor shall supply paper towels for the men and women restrooms, gyms and breakrooms that match the government provided holders. The paper towel dispenser will be lockable, roll type, for an eight (8) inch wide paper roll, side lever operation, and hold an industrial craft brown paper hand towel roll 800 feet per roll. The paper towel roll shall be an industrial craft brown paper hand towel roll 800 feet long and eight (8) inches wide. Comment by RANSOM, ELIZABETH M (CTR): Added “gyms” to stay consistent with SOW.

5.4.7.3 Soap Dispensers

The Contractor shall provide hand soap for the soap dispensers as a standard service within the men and women restrooms, and breakrooms that match the government provided holders. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements.

5.4.7.4 Sanitary Napkin in Women’s Restroom

The Contractor shall provide Sanitary Napkins in any Women’s restrooms that have Government provided dispensers. The Contractor shall handle, properly disposal of waste, and shall be treated the same as waste containing Blood Borne Pathogens as specified in 29 CFR §1910.1030. See link below:

(http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

5.5 Maintain Floors

The Contractor shall maintain all the different floor types throughout the designated facilities within the El Paso Sector which includes but is not limited to PVC, rubberized vinyl flooring, natural stone, ceramic tiles, and wooden floors. After floor maintenance has been completed, the floors shall have a glossy appearance, shall be free of scuffmarks, heel marks, other stains, and discoloration. All waxed floors shall be maintained in such a fashion resulting in an acceptable gloss and appearance without stripping and refinishing for a period of 3 months. There shall be no excessive wax build up upon floors. The Contractor shall remove floor finish solutions from baseboards, furniture, trash receptacles, and other items within the waxing area that built up from performing floor maintenance. The Contractor shall not apply floor finish to surfaces that have not been cleaned. The Contractor shall display caution signs whenever applicable in cleaning floor surfaces, in an area where people other than contract personnel are or will be present before the floors are dry. If there is any question in the serviceability of any flooring, the Contractor shall immediately notify the COR for further instructions before attempting to buff any damaged flooring.

5.5.1 Unified Commercial Standard of Floor Care & Maintenance

A unified commercial standard of floor care and maintenance shall be implemented and followed at all facilities comparable to those established by Johnson Diversey or Betco. The Contractor’s employees shall be trained in the proper use, application and maintenance of all chemicals, coatings, and procedures used. The Contractor shall ensure that their employees complete standard level training and with periodic refresher trainings on floor care and maintenance. Documentation of their completed training is to be provided to the COR electronically by 30th of every January and kept on file by the Contractor. Only chemicals, coatings, and cleaners approved as compatible with this program shall be used when maintaining the different types of floors. Comment by RANSOM, ELIZABETH M (CTR): Is this training for floor care and maintenance? Can we be specific on the training? Comment by VAN WINKLE, DAVID A: This is appears to be a standard level of training to meet the standard. I believe this came from a GSA standard which I don’t; have.

5.5.2 Top Scrub and Wax

The goal of Top Scrubbing is to remove any embedded dirt and soil from the floors without having to strip all the wax. Top Scrubbing will remove the couple of coats of wax that dirt has embedded into it. This maintenance will help prolong the need for floor stripping and waxing. There should not be any scratches, heel marks, or cleaning residue left over. Reapply new coats of wax finish to add shine and protection to your floor, let cure and buff to a high shine. Comment by RANSOM, ELIZABETH M (CTR): Removed description of how to top scrub floors. The contractor should know the process to top scrub floors. Comment by VAN WINKLE, DAVID A: Thus the training requirement mentioned above in 5.5.1

5.5.3 Spray Buff Floors

The Contractor shall apply a uniform and non-slip floor finish coating, so that the floors have a glossy appearance, and are free of scuffmarks, heel marks, other stains and discolorations. The Contractor shall not apply floor finish to surfaces that have not been cleaned. The Contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

5.5.4 Stripping Wax and Applying New Wax

All VCT tile, linoleum or terrazzo waxed floors shall have their old floor wax stripped so that no old floor wax remains. A new base coat of floor wax with 2-3 top coats shall be placed on the floor and allowed to dry. After curing and buffing, the finish shall be clean, glossy and uniform in all areas. There shall be no build-up of wax in corners, doorstops, and doorsteps or next to carpeted areas. The Contractor’s applied finish shall be a uniform coating of nonskid floor finish, leaving the floors with a glossy appearance free of scuffmarks, shoe marks, or other stains and discolorations. The Contractor shall not apply standard floor finish to surfaces that have not been cleaned or to ceramic tile or static dissipative surfaces. Static dissipative surfaces will have manufacture recommended floor finish applied to them, please see the TFC for more information. The Contractor shall move chairs, trash receptacles, and other easily movable items to wax underneath and return the moved items to their original positions after the finish has dried and been buffed.

The Contractor shall remove all splash marks or mop streaks from furniture, walls, and baseboards. No mop strands should remain in the area. The Contractor shall conspicuously display caution signs when cleaning floors in an area where people other than contract personnel are or shall be present before the floors are dry. The best practice is to lock the doors to an area being refinished until it is ready to receive foot traffic.

5.5.5 Strip Wax and Apply New Wax

The Contractor shall strip and wax all hard surface floors in accordance with the manufacturer’s recommendations. If a new base coat of wax is required it shall be placed on the floor, so that after buffing, the finish is clean, glossy and uniform in all areas. The products used for this procedure should be those that are recommended by the material manufacturer and must provide a non-slip surface. There shall be no build-up of wax on the baseboards, in corners, at doorstops, or next to carpeted areas.

5.5.6 Clean Walk-Off Mats

The Contractor shall vacuum all carpet-type entrance mats / runners as directed in the Task Frequency Chart to remove soil and grit and to restore resiliency of the carpet pile. Shampoo only if needed to restore resiliency and to maintain color definition. The Contractor shall sweep, vacuum, or hose-down outside rubber or polyester entrance mats / runners to remove soil and grit. Soil and moisture underneath entrance mats / runners shall be removed by the Contractor and the walk off mats then returned to their normal location.

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions.

Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the COR or the COR’s designee verbally within twenty-four (24) hours of discovery and then follow up via email thereafter, so the mats and runners can be replaced. Mats and runners shall be stored in accordance with the American National Standards Institute/American Society of Safety Engineers (ANSI/ASSE) A1264.2-2006 standard for the “Provision of Slip Resistance on Walking/Working Surfaces Guidelines.”

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the COR or designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the COR or the designee determines that they are no longer required.

5.5.7 Sweep and Vacuum Floors

The Contractor shall sweep and vacuum floor surfaces, including corners, abutments, and base boards, so that after sweeping and vacuuming they are free of visible litter, dust, and foreign debris. The Contractor shall have chairs, trash receptacles, and easily moveable items tilted or moved to sweep and vacuum underneath and return all moved items to their proper position upon completion of sweeping and vacuuming services.

Carpet surfaces are to be free of dirt, dust, visible litter, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum, High Efficiency Particulate Air (HEPA) vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.

5.5.8 Cleaning, Extraction of Carpets

The Contractor shall develop and submit a proposed consolidated carpet cleaning schedule to the COR thirty (30) days after the Contract Award date. This schedule will be used by the COR to coordinate all carpet cleaning schedules with the appropriate CBP personnel. The Contractor shall provide a new carpet cleaning schedule within thirty (30) calendar days from the renewal of each option year of the Contract.

The Contractor and the COR shall inspect each facility before the scheduled carpet cleaning to confirm the schedule assesses the carpet conditions and addresses problems areas. The Contractor and the COR shall inspect each facility after the carpet cleaning has been completed to ensure, that all carpets have been cleaned to the SOW standard, which ensures the carpets are free of spots, spills, removable stains, and present a uniform appearance. The contractor shall remove all spots, stains, chewing gum, and other materials stuck into the carpet pile. Build-up, spills and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. All locations with high traffic conditions are subject to a higher cleaning and extraction frequency, to ensure that the carpet is free of dirt, debris, spots, stains, and other deposits to present a professional appearance. The carpet along the walls and in corners shall also be free of spots and stains. The carpet shall be left free of all unsavory odors except for trace residual odors left from the carpet cleaning process and the cleaning products used.