Attachment_1_-_Past_Performance_Questonnaire.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Mobile Custom-Made Kits for INL Mexico
- Solicitation number
- 191NLE18Q0085
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Other files
| File | Type | Posted |
|---|---|---|
| A001_-_RFQ_Document.pdf | ||
| RFQ_Question_and_Answer.xlsx | XLSX spreadsheet | |
| RFQ_Document_-_191NLE18Q0085.pdf | ||
| Attachment_2_-_Relevant_Experience_Questionnaire.docx | DOCX document | |
| Appendix_A_-_Statement_of_Work.pdf |
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Customer Satisfaction Survey
| PAST PERFORMANCE CUSTOMER SATISFACTION SURVEY |
| Introduction: The United States Department of State (DOS) is currently conducting a competitive procurement for mobile custom-made kits for high risk environmental clandestine laboratory equipment to support the Bureau of International Narcotics and Law Enforcement Affairs (INL) Mission in Mexico. Offerors have been requested to identify Government agencies or commercial vendors with whom it is currently or has been recently under contract, to serve as potential references on its past performance record. You are being asked to complete the attached Contractor Past Performance Survey. |
| Instructions: Please complete all areas of this form indicated in light yellow. |
| Brief Description of Contract: |
| PART I - CONTRACT INFORMATION |
| a. Contractor: |
| b. Customer Name (Federal Agency or Other): |
| c. Technical Point of Contact Information |
| i. Name: |
| ii. Telephone Number: |
| iii. E-mail Address: |
| iv. Position Title: |
| PART II - GOVERNMENT PAST PERFORMANCE/CUSTOMER SATISFACTION EVALUATION |
| EVALUATION CRITERIA |
| EXCELLENT: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceeds contractual requirements. |
| SATISFACTORY: Indicates the Contractor's performance within the area of evaluation met the contractual requirements. If problems were identified, they were only minor in nature and solutions were provided. |
| MARGINAL: Indicates the area of evaluation contains or contained a problem for which there is doubt whether the identified solution is adequate but the problem appears to be within the contractor's ability to solve. |
| UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur. |
| NOT APPLICABLE: Performance did not include such efforts or performance was not observed. | |
| EVALUATION AREA 1: TECHNICAL SERVICES | |
| (Select the rating that applies from drop down menu) | |
| Demonstrated capability to manufacture mobile custom-made kits according to detailed specifications comprised of laboratory / personal protective equipment | |
| Demonstrated capability to procure, pack in accordance with commercial best practices, ship, import and directly deliver mobile custom-made kits and specialized items to various locations in Mexico, Central America, or South America, including handling the whole importation process and any permit/regulation that might be needed. | |
| Overall ability to meet the period of performance and complete a contract on time and within budget. | |
| Overall ability to provide direct overseas "in-country warranty", such as through a local service contract, shipping extra parts or granting credits for defective materials. | |
| Overall ability to provide all available manuals/instructions for each of the products in Spanish language. | |
| Overall performance in planning, scheduling, monitoring and reporting on the completion of major milestones. | |
| (Select the rating that applies from drop down menu) | |
| Based on this contractor's overall performance, would you award this contractor another contract? | |
| COMMENTS (Please include any additional comments concerning the past performance of the contractor): |
| Thank You for completing this past performance evaluation. The completed survey can be emailed to the following address: |
| U. S. Department of State |
| Grants, Acquisitions, and Procurement Policy |
| ATTN: Andrew Lloyd |
| E-MAIL ADDRESS: LloydAJ@state.gov |
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