OEM_SOW.docx

DRAFT Statement of Work (SOW) for OEM Staffing Support

Technical Support Services

1.0 Scope

The scope of this contract includes all tasks associated with providing support to the ASPR Office of Emergency Management (OEM).

2.0 Tasks and Specific Requirements

The contractor shall provide all labor, materials, and supervision to provide technical support for the ASPR Office of Emergency Management. The contractor shall provide support during the business hours of 0800 to 1700 hours Monday through Friday. Tasks associated with support include but are not limited to:

A. Program Support (1 position) Division of National Healthcare Preparedness Programs – Health Economist + Travel September 29, 2016 – September 28, 2017 (2008 workable hours)

· Adapt statistical methods in order to solve specific problems in healthcare delivery, preparedness and response

· Analyze and interpret statistical data in order to identify significant differences in relationships among sources of information

· Apply sampling techniques or utilize complete enumeration bases in order to determine and define groups to be surveyed

· Design research projects that apply valid scientific techniques and utilize information obtained from baselines or historical data in order to structure uncompromised and efficient analyses

· Develop and test experimental designs, sampling techniques, and analytical methods.

· Evaluate sources of information in order to determine any limitations in terms of reliability or usability

· Develop program objectives, strategies and study methods on health care and preparedness

· Design and execute research studies to guide effective use of information and resources

· Lead and direct plans to calculate various costs related to health care and preparedness

· Utilize research programs on health economic and health preparedness topics

· Suggest new health outcomes for treatment and prevention of health preparedness and response

· Evaluate current and proposed strategies and interpret findings

· Contribute to strategic discussions/ planning processes to enhance the effectiveness of implementation of preparedness strategies

· Communicate economic assessment results to appropriate internal and external audiences

· Develop methods to reduce cost and maximize effective preparedness planning

· Perform economic analysis and model plans for health-care coalitions and programs

· Communicate and distribute academic literature, presentations and reports on research findings to update about new issues, solutions and other topics

· Ensure that medical care is provided to all patients in an efficient and effective way

· Provide lectures or educational sessions to educate about health economics

· Understand business relationships with all customers including doctors, patients, economists, hospitals, EMS, etc.

· Extrapolate and interpret performance measurement evaluation data using multi-variate statistical techniques

· Assist Division with developing structure and content for national reports, briefings, and frequently asked questions

· Development of materials related to healthcare systems and evaluation initiatives, including Congressional testimony, reports on legislation, controlled correspondence, and responses to high-level requests for state and local preparedness information

· Provide healthcare delivery communication expertise and technical advice regarding how well national healthcare preparedness and response activities are being achieved.

· Travel is required for this position.

B. Project Support (1 position)

Immediate Office – Project Manager September 29, 2016 – September 28, 2017 (2008 workable hours)

· Coordinate internal resources for the flawless execution of projects

· Ensure that all projects are delivered on-time, within scope and within budget

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

· Ensure resource availability and allocation

· Develop a detailed project/work plan to monitor and track progress

· Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

· Measure project performance using appropriate tools and techniques

· Report and escalate to management as needed

· Establish and maintain relationships with third parties

· Create and maintain comprehensive project documentation

C. Consultant Support (2 positions):

Partner Readiness and Emergency Programs (PREP) Division, Medical Reserve Corps – (2) Consultant (Communications), September 29, 2016 – September 28, 2017 (2008 hours)

Specific Consultant (Communications) Duties The contractor’s primary responsibilities are to provide support to MRC Program Office in promoting the mission of the MRC Network, building the MRC brand, and strengthening the national voice of the MRC. Other duties include:

· Provide support to MRC Program Office in promoting the mission of the MRC Network, building the MRC brand, and strengthening the national voice of the MRC.

· Assist with developing and raising community awareness materials related to local public health, preparedness, emergency response, and volunteerism issues.

· Provide written, electronic, and modes other informational materials to new, emerging, and established MRC units, program partners, and leadership with the goal to aid in establishing, implementing and maintaining the MRC program and improving awareness and engagement across the country.

· Perform Routine Office Tasks such as shipping, answering emails and phones

· Develop and implement a multimodal communications plan to include integration of current SOP

· Standardize processes related to 508 compliance checks and HHS/ASPR clearance and communications policies, managing the photo gallery, etc.

· Oversee the MRC logo usage/approval process

· Oversee the development of major reports and messaging for significant events, as determined by program leadership

· Oversee look, feel, design & functionality of the MRC Web site

· Handle media inquiries and incoming communications to include telephone, email, and social media.

· Identifying target audiences for communications and web based products and design tailored messaging;

· Providing MRC information to local public health, emergency management, with regional and state-level public health, emergency management and other authorities;

· Coordinating MRC communications efforts with key internal and external program partners.

· Presenting/staffing exhibit booth at local and regional conferences and meetings;

· Compiling RC reporting (weekly, monthly & quarterly) on regional MRC activities;

· Promote and share HHS and ASPR related messages with MRC network on listservs

· Draft newsletter, blogs, or journal articles

· Draft official correspondence in accordance with HHS Exec. Sec, rules

· Draft talking points on the MRC for Federal Leaders

· Support the execution and presentation of the MRC Recognition Awards

Administrative Support Services

3.0 Tasks and Specific Requirements

The contractor shall provide all labor, materials, and supervision to provide administrative and other expert support for the ASPR Office of Emergency Management (OEM).

A. Management Analyst Support (8 positions):

Immediate Office - Jr. Management Analyst September 29, 2016 – September 28, 2017 (2008 workable hours) Immediate Office - Jr. Management Analyst September 29, 2016 – September 28, 2017 (2008 workable hours) Division of Logistics – Jr. Management Analyst September 29, 2016 – September 28, 2017 (2008 workable hours) Training Exercise Lessons Learned - Management Analyst September 29, 2016 – September 28, 2017 (2008 workable hours) Division of Recovery – (2) Management Analysts September 29, 2016 – September 28, 2017 (2008 workable hours) Division of Resilience, Continuity of Operations Planning (COOP) – (2) Management Analysts September 29, 2016 – September 28, 2017 (2008 workable hours) The contractor shall provide day to day support assisting in project management activities to include but not limited to the following tasks:

· Developing presentations

· Tracking tasks

· Supporting daily operational needs of the program – attend meetings, troubleshooting issues as part of a team

· Serving as an advocate for the workforce

· Identification of issues that may be risks or opportunities for the programs

· Coordinate of complex projects and initiatives that span across programs and divisions

· Organization and analysis of collaborative meetings

· Non-technical document preparation, collaborative editing, review and distribution

· Represent program at meetings

· May not be an emergency response position, but expectation that during active emergency response, individual will participate in any activities as necessary to support the mission

· Initial contact for field-based employees

· Independently manage projects and initiates assigned thru development of work plan and the delivery of progress reports

· As needed, compiles, edits, inputs information, and supports other requests related to executive correspondence and other written correspondence

· Travel required for (2) Recovery Management Analyst positions, $2500 and 2200

COOP Specific Duties:

· Assists with developing continuity documentation, plans, and procedures in accordance with the HHS Strategic Readiness Plan, Federal Continuity Directive 1 and 2 guidelines, and in accordance with other guidance provided by FEMA, DHS, and/or the National Security Staff.

· Assist with compiling documentation to support the external evaluation of HHS in April 2016;

· Assist with updates to HHS Continuity Policy, HHS Continuity Framework, HHS Multi-Year Strategy and Program Management Plan, and ASPR Continuity of Operations plans and related documentation;

· Assist with creation, scheduling, and facilitation of office calls and workshops with HHS OPDIVs and STAFFDIVs needed to gather information prepare Operating and Staff Divisions for Eagle Horizon 2016 and to support updates to the HHS Continuity Policy, HHS Continuity Framework, and ASPR Continuity of Operations plans;

· Support the creation of tools and templates to facilitate HQ and regional continuity planning efforts;

· Support delivery of continuity working group meetings, to include maintaining needed distribution lists and points of contact rosters, and recording and distributing minutes following each working group meeting or special planning team meetings; and

· Support operational needs at the HHS continuity facility

· Documentation for developing and fostering continuity plans shall gathered through in-person visits, facilitated discussions, and email exchanges. Expectations from these discussions include creating materials to 1. Identify strengths and best practices that shall be maintained and built upon 2. Identify potential areas for further improvement and gaps to address in future plan iterations; and 3. Provide recommendations for follow-up activities.

· Update the COOP Phone Book – at least two weeks prior to Eagle Horizon 2016

· Assist with COOP site (permanent/changeable) signage

· Draft a small-scale, onsite activity to test the ERG Deployment SOP (POCs only deployment/onsite work day) – draft due within 180 days of award

· Assist with finalizing the ERG Deployment SOP and evaluation plan Updating/Finalizing the SOP based on the testing/evaluation feedback

· Assist with drafting the SOP for Satellite Communications at the COOP site

· Assist with drafting the SOP for Information Technology processes at the COOP site

· Support the development of HHS Continuity Policy

· Support the development of Multi-Year Strategy and Program Management Plan

· Support the development of the HHS Continuity Framework

· Support HHS Continuity Working Group meetings to provide administrative functions (scheduling, note taking, etc.).

B. Logistical Inventory and Supply Management Support (5 positions):

Division of Logistics – (4) Supply Technician, September 29, 2016- September 28, 2017 (2008 hours) Division of Logistics - Logistics Management Specialist September 29, 2016 – September 28, 2017 (2008 workable hours) Supply Technician Specific Duties:

The contractor shall provide support to assist with Accountable Property Services which includes the accountability, acquisition, utilization, maintenance, protection, transfer and disposition of accountable property. This responsibility, covered in the ASPR Property Management Standard Operating Procedure, applies to all accountable-assets and should be recorded and tracked in the HHS/ASPR designated property system. The contractor shall be familiar with government property management regulations and directives governing the supply, procurement, utilization, and disposal of property; as well as monitoring the acquisition, storage, utilization, transfer and disposal of accountable property and shall maintain a record of all such transactions. The duties shall consist of, but not be limited to:

1. Assist in reviewing requests for purchases of accountable assets in order to identify availability of requested resources from various federal outlets

1. Assist in acquisition/purchasing activities, which may involve accountable property that has been purchased by ASPR funding or through disaster relief funds

1. Ensure that all nonexpendable accountable property being received or issued is distinctively marked so that it can be readily identified as leased, loaned or Government-owned property

1. Assist in the issuing of custody receipts or other similar documents to assign responsibility for nonexpendable equipment and sensitive supplies issued to responsible party

1. Assist in evaluating culpability when accountable property has been reported lost, damaged, misused or stolen and assisting the ASPR Survey Board Officer when further investigation is required

1. Assist in performing a joint inventory when transferring the organization's accountable property account to a new APO

1. Certify that the accountable property was accounted for during this procedure

1. Assist the government by conducting a complete inventory of all property located at the facility; all property issued to employees and removed from the facility

1. Return all property brought to a facility, temporarily, including preparing and circulating a list of excess property and turn this list over to the APO at the government facility upon the return of the equipment

1. Assist the government in the collection and analysis of equipment maintenance, repair and failure data

1. Assist the government in managing work concerned with receiving, handling, storing, maintaining, issuing or physically controlling items within the Agency's storage and distribution system and other logistic services in direct support to disaster operations

1. Stay current on all policies, guidance and procedures affecting logistics practices

1. Drive Logistics vehicles to move inventory (must have CDL license)

1. Must be a U.S. citizen

1. Must maintain a valid state driver’s license without restriction to operate a standard passenger or cargo vehicles.

1. Must be able to lift 50 lbs and duties may require lifting and carrying supplies.

1. Must successfully complete a personal background check to obtain HHS identification/credentials

Logistics Management Specialist Specific Duties:

· Perform medical supply inventory management for medical supplies in various caches and kits that supports the National Disaster Medical Systems and other designated program. Individual must be able to individually lift 50 pounds as mission dictates lifting of caches and equipment.

· Conducts supply management activities associated with the storage, sustainment, inventory accounting, and transport of stockpile assets that are designed to support public health organizations

· Load, unload and move stock, caches, and kits using equipment such as forklifts and hand trucks. The Division of Logistics will provide forklift training specific to assigned equipment.

· Support efforts to plan, manage, integrate, coordinate, medical supplies associated with caches and kits to include accountability, acquisition, inventory management, maintenance, replacement, transportation, and disposition of assets.

· Provides technical information, recommendations, and advice to management on the status of the actions required to ensure program effectiveness.

· Utilize HHS property management regulations and other management principles in the conduct of work

· Utilize HHS systems to manage and track the expenditure of medical supplies for procurement, storage, and transport of medical material and assets.

· Prepares reports and maintain records of work accomplishments and administrative activities for assigned projects.

· Assists in preparing operating requirements for the logistics program based on immediate and long term operating plans to provide consistent, timely and adequate support of ASPR program elements based on projected requirements.

· The incumbent may be required to travel to other Mission Support Center (MSC) or disaster operation sites to assist with management of medical caches and kits. This requires the prior approval of the Contracting Officer.

· The incumbent may be required to work long hours and weekend during disaster response operations. This requires the prior approval of the Contracting Officer.

· Provide medical supply management training as required.

C. Program Analyst Support (1 position) Division of Logistics, Program Analyst I, September 29, 2016 – September 28, 2017 (2008 workable hours) The position is located in the Division of Logistics and works under the direction of the Team Lead of the Logistics Management Section within the Logistics Support Branch. The position will be responsible for developing, coordinating, and managing complex program management activities within the Division of Logistics, Support Branch.

· Performs market research, identifies potential vendors and creates order requests for credit card purchases and/or solicitation packages.

· Supports the execution and tracking of program management activities. The incumbent will not enter any information into the I-Procurement system.

· Prepares briefs, reports, and maintains records of work accomplishments and administrative activities for assigned projects.

· Utilizes analytical and research skills to develop appropriate courses of action (COA) to resolve issues that may arise with related tasks and/or projects.

· Coordinates with internal and external ASPR partners to identify issues, tasks and actions that need to be facilitated to complete Program Management responsibilities.

· Supports efforts to draft official documents to include memorandums and Standard Operating Procedures to support overall program requirements.

· The incumbent may be required to travel, work long hours, and/or weekends, during disaster response operations. This requires the prior approval of the Contracting Officer.

· This position located in Washington, DC at 200 C Street, SW.

D. IT Specialist Support (1 position) Division of Logistics, IT Specialist, September 29, 2016 – September 28, 2017 (2008 workable hours) The contractor shall provide day to day IT support to include but not limited to the following tasks:

· Responsible for supporting and coordinating IT and related services and solutions (systems)

· Provide support for ASPR/OEM’s technology requirements. As needed advises ASPR/OEM regarding issues concerning the provision of IT support

· Provide advice and support regarding the acquisition and exchange of electronic information

· Identifies and provides support as needed to establish and maintain electronic information systems and equipment.

· Assist in managing the equipment in the team information cache, and provides equipment to the operations, as needed.

· Monitor the performance of information systems resources, resolve problems and determine the need for further technical support, e.g., systems engineers, developers, support technicians, etc., and ensures adequate staffing coverage.

· Provide technical advice, guidance and recommendations to management and other team members on day to day IT issues on existing or new IT systems that encompass one or more areas of IT, including security, applications, LAN/WAN, customer support, etc., and other related processes used to improve performance, availability, reliability, and enhance efficiencies. Applies IT principals to solve problems and make recommendations that support ASPR/OEM IT policies or programs.

· Assist in the dBottom evelopment or interpretation of policies, procedures, and strategies governing the planning and delivery of IT product and services. Assists in developing policies, objectives, standards, guidelines, and plans for use of IT resources. Ensures plans, guidelines, and procedures are simplified for non-technical users.

· Assist in planning, implementing, maintaining, and deploying information technology capabilities for the National Disaster Medical System (NDMS).

· Provide technical support for network management, service provisioning, information assurance, equipment and systems, and Internet protocol routing security criteria, methodologies, techniques, processes, and mechanisms.

· Provide advice to technical personnel who are responsible for the installation and maintenance of equipment and systems.

· Meet with customers and technical personnel to help define user requirements and determine the most efficient means of accomplishing objectives and resolving technical issues.

· Participate in special projects including studies, and other duties as assigned.

· Ensure that policies, systems and activities are coordinated with those of other Federal agencies and departments. Communicate complex technical requirements to non-technical personnel; prepares and presents briefings to management officials on complex/controversial issues; and participates in interagency and intergovernmental meetings to maintain knowledge of current IT programs, practices, procedures and tools. Top oBottom of Form

· Assist in the TopBottom of implementation of methods and procedures to improve the quality of software products. Evaluate feasibility of systems in terms of meeting systems design requirements, provides recommendations for the latest methodology, and develops implementation plans.

· Assist in the implementation of equipment upgrades, consolidating networks, and redesigning network infrastructure in response to changes in network technologies or network requirements.

· Develop contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies.

· Support Contracting Officer Representative (COR) by compiling and providing data for acquisition materials including but not limited to statements of work (SOW), sole source justifications, cost estimates, and other documentation in support of acquisition requests for services and solutions utilized by ASPR/OEM.

· Resolve difficult technical issues associated with the installation or change in configuration of equipment and systems.

· Responsible for planning, coordinating, and scheduling IT services and solutions based on the standards of training established by ASPR/OEM.

· Responsible for coordinating and delivering IT readiness and preparedness for ASPR/OEM.

E. Program Manager Support (10 positions) - One individual would serve in each of the 10 HHS/ASPR Regional Offices, except in Region 5 which would have two individuals assigned)

Partnership Readiness Emergency Program Medical Reserve Corp (PREP/MRC) – (10) Program Managers September 29, 2016 – September, 28, 2017 (2008 workable hours)

· Conduct assessments of MRC unit capabilities and technical assistance needs

· Connect MRC Program with MRC unit leaders, state coordinators and stakeholders

· Connect MRC unit leaders to regional and national level partners and programs

· Outreach to potential new units and supporters

· Provide Situational Awareness, especially during local emergencies that may affect local systems resilience and services or those that may escalate to national significance

· Serve as a Subject Matter Expert on topics related to MRC, Volunteer Management and Unit Administration

· Improve MRC coordination throughout the region

· Increase awareness of MRC program

· Provide outreach to targeted communities

· Increase number of MRC units throughout the region

· Increase sustainability of existing MRC units

· Identifying target communities and encouraging MRC development;

· Providing MRC information to local public health, emergency management and other authorities;

· Coordinating MRC efforts with regional and state-level public health, emergency management and other authorities;

· Coordinating MRC efforts with MRC State Coordinators, State ESAR-VHP, state and local Citizen Corps Councils, and other key program partners

· Presenting/staffing exhibit booth at local and regional conferences and meetings;

· Reporting (weekly, monthly & quarterly) on regional MRC activities;

· Conducting annual TA Assessments with every unit in the region;

· Assisting states within their region to coordinate regional MRC meetings;

· Collecting and disseminating information during responses of national, regional, state and local significance that involve MRC;

· Travel required for (10) program managers at $3,000 each.

F. Senior Program Manager Support (1 position)

Partnership Readiness Emergency Program, Medical Reserve Corp (OEM, PREP, MRC) – Senior Program Manager September 29, 2016 – September, 28, 2017 (2008 workable hours) Serve as key contact person between regional liaison and the MRC Program director, OEM leadership, and OEM Regional Administrators (RA) Supervise 11 MRC Regional Liaisons (RL) on a day-to-day basis Provide technical assistance and support the evaluation of the MRC Program to provide information that can help continuously improve and enhance the capacity of the MRC network Provide technical assistance and guidance to national level Program partners, state and local level officials, and others on public health, preparedness, and volunteer management issues Advise MRC Program director and OEM leadership on strategic planning and processes Assist with the development enhancement and implementation of the TA Assessment (web-based, data collection and outreach system that MRC Program and OEM leadership use to measure MRC Program growth, viability, and sustainability at all levels) Assist with logistics and preparations for other MRC meetings (at the national, regional and/or local level) Assist with the development of talking points, briefing materials, reports and other Program documents Participate in MRC related meetings as necessary and provide briefings to appropriate staff Support MRC communications activities, including development and/or implementation of the MRC website, exhibit, promotional materials, and TA products to assist communities Perform special projects/assignments at the request of the MRC Program director and other OEM leadership Attend and exhibit at conferences on behalf of the MRC Program Manage the work products of 11 Regional Liaisons on a day-to-day basis

· Monitor Regional Coordinator activities, travel, status reports, budgets, regional conference planning, etc.

· Assist Regional Liaisons in resolving complicated technical assistance issues

· Make regional site visits and participate in regional MRC activities

· Monitor and provide analysis on progress made on national projects in which a Regional Liaisons taken the lead (new unit registration, core competencies, VA Backfill, national media campaign, workgroup activity, etc.).

· Gather periodic feedback from the RA/REC on RL performance in the region

· Conduct annual performance reviews

· Compile and collect information required for national MRC reports (quarterly report, hurricane response report) from Regional Liaisons

· Facilitate staff conference calls (bi-weekly)

· Conduct structured one-on-one meetings with each Regional Liaison (monthly check-in)

· Monitor weekly status report

· Monitor travel reports and budgets

· Review and signoff on travel expense reports

· Assist in recruiting, screening and orienting Regional Liaison (if vacancy exists)

· Share updates with Regional Liaisons

· Monitor and approve timesheets

· Ongoing strategic planning with MRC Program director

· Revise TA Series and develop ongoing TA resources (i.e. TA Guidance Series, Promising Practices Toolkit, etc.)

· Further develop, implement, and enhance the TA Assessment (with the RL’s)

· Assist in TA Assessment follow-up/evaluation process

· Participate in national level MRC work groups

· Develop and enhance Regional Liaison training & orientation guide

· Provide and assist OEM TRACIE with MRC TA

4.0 Government Furnished Information (GFI)

4.1 Government Furnished Facilities

The Government may provide on-site facilities for the contractor. The government will provide a desk, phone, and computer with access to a printer and copy machine as needed. The contractor may have to share because of limited space.

4.2 Use and Sensitivity of Records

4.2.2 Access to Documentation / Data

The Government shall have physical and electronic access to all documentation and data generated under this Contract, including: all data documenting Contractor’s performance; all communications and correspondence with regulatory agencies and bodies to include all audit observations, inspection reports, milestone completion documents, and all Contractor commitments and responses. The Government shall acquire unlimited rights to all data funded under this task order.

4.2.3 Confidential Project Status

The Contractor may not discuss the contract work in progress with any outside party, including responding to media and press inquiries, without the prior written permission of the HHS. In addition, the Contractor may not issue news releases or similar items regarding contract award, any subsequent contract modifications, or any other contract-related matter without the prior written approval of the Contracting Officer. Requests to make such disclosure should be addressed in writing to the Contracting Officer.

4.2.4 Confidential Materials

All documents, photocopies, computer data and any other information of any kind collected or received by the Contractor in connection with the contract work shall be provided to the HHS upon request at the completion of the contract/task order(s) (i.e., the date on which final payment is made on the contract or at such other time as may be requested by the Contracting Officer or as otherwise agreed by Contracting Officer and the Contractor).

4.3 Security and Privacy

Security and Building Access Requirements

(i) Building and Classified Information Access for Contract and Recipient Employees Effective Date: 05/29/2012

The Facility Security Officer (FSO) must submit a Visit Authorization Request (VAR) to his/her respective HHS Personnel Security Specialist for an employee to obtain access to HHS buildings for classified meetings. A VAR is a request that allows an employee to enter HHS/ADS office space to perform his/her job duties. The VAR includes a full identification of the visitor, including his/her security clearance level.

All VARs must meet the requirements of the NISPOM, Chapter 6, regarding visits. Employees must comply with security directives listed on the DD 254, Contract Security Classification Specification form, in addition to HSPD-12 requirements. The FSO must submit a Joint Personnel Adjudication System (JPAS) Summary Sheet on all cleared employees to the HHS Personnel Security Specialist. The JPAS Summary Sheet is contained in the JPAS system, which can be accessed by FSOs through the DSS. The FSO must electronically mail the VAL and the JPAS Summary Sheet to the HHS Personnel Security Specialist with whom they have been working.

(ii)HSPD-12-The contractor must obtain and maintain appropriate security clearances as determined by Homeland Security Presidential Directive 12 (HSPD 12) to effectively perform the duties under this solicitation

(iii) Federal Information Security Management Act (FISMA). FISMA requires agencies to identify and implement information security protections, commensurate with security risks to: federal information collected or maintained for the agency, and information systems used or operated on behalf of an agency by a contractor.

(iv) Contractor Access to Sensitive Information. All contractor staff will be required to sign and submit a non-disclosure agreement for their efforts to support HHS/ASPR/OEM. It is most likely that contractors will be engaged with FOUO information depending upon the nature of the analytical activities necessary. Contractors will notify Contracting Officers promptly of unauthorized disclosure and misuse of sensitive information.

5.0 DELIVERABLES

Each work product shall be submitted in draft for Government review and approval before preparation of the final deliverable. Development or preparation schedules and Government review periods shall be as defined. Written deliverables, charts, graphs, schedules, spreadsheets, analytic products, and databases will be developed using the Microsoft Office family of applications, or other standard commercial tools and applications if approved for use by the COR. No proprietary tools, software, or applications shall be used unless approved by the COR. All deliverables shall be delivered in both electronic and hard copy formats. See attachment A for listing of deliverables.

6.0 Transition

The government will provide the contractor with a 90 day transition period. The contractor is expected to work with the incumbent contractor to support the government during this timeframe. Once this transition period is completed, the contractor shall be expected to be fully staffed and at full performance. The contractor shall follow its government approved transition plan during the transition period.

7.0 Travel

In the event that a contractor must travel to perform any portion of the work specified in this statement of work, the contractor must obtain approval by the contracting officer in advance of the travel. The contractor shall submit an estimate of the travel to include an analysis of alternative transportation vehicles. All travel costs shall be submitted in accordance with the Federal Travel Regulation. The contractor shall not invoice for local travel. Local travel is not authorized.

8.0 Hours of Operation

(1) Hours of Operation All required activity shall be accomplished during the HHS’s normal working hours, which are between 8:00 am to 5:00 pm, Monday through Friday. Time and materials task order contracted staff will not be permitted to work Saturdays, Sundays or legal holidays, unless authorized in writing by the Contracting Officer. There may be instances where hours of operations are expanded to cover emergencies or other events; these periods will be specified by task order or negotiated with Contracting Officer.

Federal Holidays -The HHS will be closed for the following holidays:

New Year’s Day Martin Luther King’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Christmas

When one of the above-designated holidays falls on a Saturday, the preceding Friday will be observed as a legal holiday. When one of the above designated holidays falls on a Sunday, the following Monday will be observed as a legal holiday.

(2) Inclement Weather Days

In the event of inclement weather, the Contractor is responsible for listening to the public media to determine if the HHS has been closed because of the weather.

9.0 Contractor Identification

All contractor personnel when attending meetings, sending emails, or participating on telephone calls shall identify themselves as contractor personnel. Identification in meetings and on telecom shall be at the beginning of the call or meeting to allow government personnel to excuse contractors if appropriate. Contractor personnel shall identify themselves with their company name in the signature block of emails.

10.0 Telecommuting

10.1 Telecommuting During Government Closure

The OPM recently updated its Telework Policy to allow federal employees, and contractors on-site in support of federal employees, the opportunity for "unscheduled leave or unscheduled telework" in the event of hazardous road conditions.

The Government may allow telecommuting or alternate off-site work for contractor personnel during times of Government shutdown due to inclement weather, holiday work at contractor site, or other activity where the Government is closed but it is advantageous to the Government to allow contractor employees to continue work. As a result of the fluid nature of activities and schedules, the contractor is encouraged to coordinate work schedules with their COR to accommodate support requirements, other personnel availability, meeting schedules, vacation schedules and leave schedules.

10.2 Telecommuting During Normal Course of Performance

Because of the nature of the work within the Statement of Work, the Government may allow the contractor to establish regular telecommute schedules for its employees during the performance of this contract. It is the responsibility of the contractor to determine when telecommuting is appropriate to accomplish the work.

11.0 Inspection and Acceptance

Inspection and acceptance of the product, services, and documentation called for under this Contract shall be accomplished by the CO or a duly authorized representative at the destination of the product, services or documents.

11.1 Key Personnel

The positions specified below are considered to be essential to the work being performed under this contract. Prior to diverting any of the specified individuals to other projects, the contractor shall notify the Contracting Officer reasonably in advance and shall submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on the program. No diversion shall be made by the contractor without the written consent of the Contracting Officer. Key personnel shall perform as follows:

N/A