COO_SOW_.docx

DRAFT COO Statement of Work for Staffing Support

Schedule of Services and Supplies

To be determined by the contracting officer

1. Scope

The scope of this contract includes all tasks associated with providing support to the ASPR Office of the Chief Operating Officer (COO).

2. Tasks and Specific Requirements

The contractor shall provide all labor, materials, and supervision to provide administrative and other expert support for the ASPR Office of the Chief Operating Officer.

a. Communications Branch Support

i. Audio Visual & Production Support

The contractor shall provide audio visual & production support in the area of public health preparedness. The types of support shall include but are not limited to the following:

· Develops the general concepts, objectives, and target audience of the program and/or web-based video projects for approval by the Communication Branch Chief

· Films, edits, writes and produces broadcast-quality video products for use on the web, social media and or embedded messages in digital communications

· Gives advice on the script and the most effective way to communicate its information

· Develops cost estimates and budgets for productions at various levels of sophistication

· Recommends strategy for the production to meet the approved budget and monitors the budget throughout the life of the project

· Develops production schedule, writes scripts or reviews the work of script writers and the production of sets for approval by the communication branch manager

· Recommends to the communication branch chief when new equipment is needed and maintains the equipment

· Recommends locations for filming to the branch chief

· Assists with the technical aspects of, managing, and pitching satellite media tours and on-site interviews in-studio and deployed in the field

· Conducts media training for senior leaders utilizing audio and video equipment, as needed

· May draft policy for review and approval of the branch chief

· Recommends technical production and transmission requirements such as facilities, the use of professional actors and scriptwriters, editing or post-production services such as closed captions, and digital optical effects

· Develops audio-visual equipment maintenance plans and makes recommendations on equipment purchases and digital asset strategy.

· Transfers products for clearance using FTP and other file-based transfer programs

· Transcodes video and audio files for transmission and dissemination to the public

· Creates video products using Sony video cameras and Apple editing systems and maintains the equipment

· *The contract employee may have to deploy in the field during disaster operations to solely develop and produce audio visual products - to include but not limited to conducting interviews, editing, determining proper lighting, and staging the location.

ii. Web Operations and Maintenance Support

The contractor shall provide IT support for the ASPR Web SharePoint Environment to include but not be limited to the following:

Section 1:

· Develop and maintain technical inquiry management tools and processes as required

· Develop and maintain Change Request (CR) and Business Needs Requirements (BNS) processes

· Develop and maintain mockups, system requirements and other integrated system architecture documents as required

· Develop and maintain technical process and training efforts

· Develop and maintain web status, meeting minutes, and technical team coordination documentation

· Develop user acceptance testing (UAT) plans and remediation schedules

· Perform end user interviews and collaborative sessions to translate user requirements into system requirements as they related to the existing or planned web enterprise

· Provide content administration expertise to assist end users with configuration and manipulation of Sharepoint sites based on the use of web zones, custom templates, web parts, and integrated third party applications

· Provide content administration expertise to assist end users with web development activities requiring knowledge of HTML and/or web table, or graphic development support

· Assist with help desk support consisting of but not limited to:

· Supporting 7,500 existing and new full time onsite and remote telework ready ASPR and other response staff who access the ASPR Portal, EM Portal, NDMS Portal and PHE.gov web sites and their supporting systems.

· Typical support service response/operating times should be from 0800-1700 (EST) unless otherwise directed after hours by the Communications Branch Chief

· Provide 508 compliance support for PHE.gov/ASPR sites & related organizational efforts

· Remediation of content to comply with Section 508 Rehabilitation Act (HTML content in SharePoint 2010 and 2013, as well as PDF content in accordance with both federal standards and the standards established by the DHHS).

· Computer systems administration and management (web and social media)

· Provide 508 consultation expertise

· Provide onsite and virtual training on various 508 compliance software applications and other 508 related topics to ASPR staff, no less than one full (40 hour) week every three months through the PoP.

Section 2:

ASPR Web Operations & Maintenance/Development - ASPR Web Infrastructure and related IT and GIS systems

Task 1‐ Content Management System

1. Maintain the content management system which provides a WYSIWYG for managing HTML based content and other web-based tools

2. Utilize the content management system infrastructure to support the creation and maintenance of sites, templates, draft pages, newsletter, files and images

3. Maintain the websites, and their content to meet section 508 compliance requirements to effectively manage documents using the content management system

4. Perform Section 508 Compliance audits for the content management system and content

5. Assist content authors to dynamically generate pages and sites by providing third-tier technical support, including configuration management.

6. Assist content authors to dynamically organize site structure and maintain consistent site hierarchy, breadcrumbs and site-wide navigation

7. Assist content authors to develop friendly URLs and with effective search engine optimization.

8. Utilize the user management function to implement the data level security having roles such as administrators, authors, editors and publishers

Task 2 ‐ Web Administration Support

1. Support and maintain technical inquiry management tools and processes as required

2. Support and maintain Change Request (CR) and Business Needs Requirement (BNS) process

3. Support and maintain mockups, system requirements and other integrated system architecture documents as required

4. Support and maintain technical process and training material

5. Support and maintain web status, meeting minutes, and technical team coordination documentation

6. Support and maintain user acceptance testing (UAT) plans and remediation schedules

Task 3 ‐ Lead Web Applications Development Support

1. Support the existing web applications using various scripting languages

2. Configure and maintain applications, systems and related tools.

3. Ensure the development and management of relational databases to support existing system architecture.

4. Support any architectural enterprise system technical migration efforts.

5. Maintain the websites, and their content to meet section 508 compliance requirements to effectively manage documents using the content management system

6. Perform site performance optimization and compliance for: security and streamlining various functions/capabilities

7. Configure web sites for integration with Gov Delivery system tools, GSA Digital Analytics and other Federal government-wide social media and web statistical management tools as required

Task 4 ‐ Systems/Network Administration

1. Coordinate application and content management system implementation and maintenance with client hosting environment managers

2. Assist with the diagnosing of access problems with internal and external applications and systems

3. Assist with the testing, verification, and review of security patches and updates for their effect on all existing applications as required

4. Monitor performance of all applications and systems

5. Coordinate and support all complex Web site integration and migration efforts as required

6. Implement third‐party software, including but not limited to Bamboo, Easybox, Optimus BT, and Content Matrix, as required 6a. Implement developer application solutions and packages in the staging and production environments , as required

7. Implement, configure, and manage Web metric tools (such as WebTrends)

8. Implement, configure, and manage SharePoint (MOSS) sites and systems, including integrating external database components and implementing custom controls

9. Perform all application deployments

iii. Program Support The contractor shall provide day to day program support to the Division of Communications. The contractor shall provide support on-site during the business hours of 0700 to 1700 hours Monday through Friday. Tasks associated with this support include but are not limited to:

· Organize, manage, & direct division activities

· Direct logistics for COMM engagements

· Establish and maintain order for COMM written products

· Coordinate activities with direct reports and other staff

· Review, draft, edit correspondence for signature

· Oversee/manage travel for division staff

· Coordinate special projects such as white papers, reports, and briefings

· Edit and update documents such as white papers, reports, staffing/hiring, management directives and policy

· Provide meeting notes/minutes, action items and schedules of activities for personnel and groups

· Other programmatic tasks, as required

· Manage and monitor marketing and branding activities at ASPR

· Develop and maintain/update ASPR marketing and branding materials

· Branding guides, templates, logo usage

· Provide employee education on branding program and standards

b. Legislation and Executive Secretary Branch Support

i. Program Support

The contractor shall provide administrative support to the Division of Legislative and Executive Secretariat during the business hours of 0800 to 1700 hours Monday through Friday. Tasks associated with this administrative support include, but are not limited to:

· Managing Federal Register Notice (FRN) process

· Developing presentations

· Comprehensive tracking and task management

· Performing coordination between program managers and other ASPR offices

· Ensuring all correspondence tasked to offices is completed on time and is checked for grammar, spelling, and correct/appropriate content

· Drafting written responses for the Executive Secretary

· Developing weekly reports

· Making travel arrangements

· Organizing files and other written/electronic material

· Tracking and managing GAO and OIG engagements to include logistics

· Managing any/all FOIA requests/actions between the Department and respective ASPR program office (managing full lifecycle process)

· Preparing weekly and monthly status reports, as required

· Monitoring SWIFT & SPS systems and coordinating draft response to all inquiries by working with individual managers

· Serving as the departmental liaison on all executive correspondence

· Triaging Exec Sec issues throughout ASPR

· Researching and crafting meeting materials (e.g., agendas, meeting minutes/notes, decision and approval memorandums); documenting action items and completion targets

· Leading the development of quality improvement projects by assessing ASPR functionalities and recommending QI projects

· Drafting and maintaining project management schedule for all QI projects

· Coordinating QI workshops by preparing materials and presentations

· Preparing communications materials, including but not limited to written communications, website development, ghost writing, posters, and supporting federal staff

· Technical writing and copy editing/proofreading support on all ASPR correspondence (full copy editing for professional and technical documents for style, grammar, and punctuation)

· Communications shall be free of grammar errors and in the appropriate ASPR writing format

· Plain language validation and support on official government work products

· Tracking and managing entire Exec Sec portfolio

· Reviewing and analyzing incoming correspondence for accuracy and alignment with the ASPR mission, policies, and the Pandemic and All Hazards Preparedness Reauthorization Act

· Drafting correspondence to be signed by the ASPR, including but not limited to congressional letters, letters from the general public, and memorandums from the ASPR Leg/ES office

· Working with ASPR program offices and the IO to identify and adjudicate substantive policy issues in correspondence

c. Administrative Management Branch Support

i. Technical Writing and Policy Support

The contractor is required, but is not limited to the following:

· The contractor shall provide project management support to the office by developing and implementing a standardized project management framework that will support up to 20 concurrent projects across all branches, provide a mechanism for individual project owners to provide both schedule (planned, forecasted, and actual dates associated with project phases, milestones, inchstones, etc…) and narrative (status updates) data, and produce an on-demand display (dashboard) providing a visual representation of the scheduled and narrative input provided by project owners.

· The contractor shall support and manage artifacts, suspense dates, and project management activities associated with HHS Enterprise Project Life Cycle and Security and Accreditation processes necessary for obtaining HHS CIO Governance approval and Authority to Operate approval for ASPR managed and developed systems. The contractor will provide assistance to ASPR program offices during this process to include assistance in the drafting and formatting of process artifacts based on input provided from ASPR program offices. The contractor shall provide the capability to support up to two simultaneous projects and producing weekly status reports for each project describing the status, responsible party, and deadline/schedule dates associated with the artifacts, stage gate reviews, and governance reviews necessary for formal system approval and accreditation.

ii. IT Governance Support

The contractor is required, but is not limited to the following:

· The contractor shall provide support for up to a total of 6 meetings per month in support of the Information Technology Investment Review board and its subcommittees. Support for all meetings shall include developing, maintaining, and publishing agendas, briefing materials, minutes, and records of decisions, as well as managing, publishing, and maintaining action items and due outs identified during those meetings.

· The contractor shall develop a governance dashboard to provide standard Integrated Master Schedule data on current ASPR IT projects to include both projects in development as well as actions necessary for the sustainment of existing projects and systems such as data on warranty, maintenance, licensing, and service contracts supporting projects and systems in sustainment and any expiration or renewal dates associated with Authority to Operate authorizations in place for ASPR projects and systems.

· Contractor shall develop potential Courses of Action with respect to the development of a Configuration Management Database (CMDB) to track all ASPR Configuration Items supporting current operations and the relationships between those Configuration Items. The contractor shall provide support to activities supporting the stand-up and deployment of a CMDB to include activities supporting the automated discovery of network assets, activities necessary to validate, verify, and appropriately import assets into the CMDB.

iii. Facilities Labor Support

The contractor is required, but is not limited to the following:

· Provides general facilities maintenance support

· Provide physical labor support for furniture moves, installations, & reconfigurations

· Performs re-keying of office furniture and workstations/offices

· Performs technical maintenance and repairs of workstations, offices, and furniture equipment

· Regularly maintains common area food storage (building pantries)

· Delivers heavy office supplies and boxes of copy paper across the building

· Complete various wall hanging installations

· Diagnose and when appropriate, resolve electrical and lighting issues in offices and workstations

· Support all physical moves of staff in the building or in the neighboring HHH building

· Other labor requests as needed

iv. Quality Improvement Support

The contractor is required, but is not limited to the following:

· Support ASPR’s Quality Improvement (QI) program by servicing projects with extensive process mapping

· Provide statistical analysis on a variety of QI projects

· Provide quality improvement process focused business support using Microsoft Visio/Excel/Access

· Provide project management support for the ASPR QI program portfolio

· Utilize Lean Six Sigma principles/tools

· Provide monthly project based status reports and presentations

d. Workforce Development Branch Support - The division of workforce development (DWD) is responsible for providing human resource management services to the Assistant Secretary for Preparedness and Response (ASPR) from the first point of contact to the last point of contact using state of the art methods which are supported by efficient, effective, timely service, and a nurturing cooperative attitude. They provide high quality human resource services and products that help recruit and retain the best talent for the ASPR. Because of the workload, there is a need to obtain contractor workforce development support services. DWD needs to acquire a contractor to provide workforce development support services. DWD requires services to support for an organization of 550 federal employees with an annual estimated number of workforce development actions around 20,500 that include, but are not limited to, operational staffing and placement services, recruitment, and position classification services.

i. Human Resources Program Support

The contractor is required, but is not limited to the following:

· Provide comprehensive staffing and placement services covering a variety of occupations/series/grade levels in accordance with the laws, statutes, and regulations governing all aspects the full range of staffing operations and position classification in both the competitive and excepted services.

· Provide detailed workforce analysis on existing staffing functions across the organization

· Provide staffing case work and management advisory services regarding filling positions using USAStaffing from recruitment through the final selection and closing out the case file.

· Perform staffing/placement duties including conducting job analysis, preparing vacancy announcements, determining appropriate rating and ranking selective factors, and developing crediting plans to assess job qualifications for a wide range of positions in the competitive and excepted service.

· Identify and propose recruitment strategies in order to attract a high quality, diverse pool of candidates.

· Identify and recommend special recruiting authorities or programs (e.g., Pathways, veteran’s authorities) that may facilitate hiring of highly qualified candidates.

· Complete or review SF-52’s in accordance with the Guide to Processing Personnel actions and other requirements, using the Health and Human Services (HHS) human resources data system (CHR) to enter personnel actions.

· Review or develop position descriptions and accompanying evaluation statements in accordance with regulatory guidelines

· Determine appropriate occupational series, title and grade, as well as FLSA and position sensitivity designations

· Perform desk audits, if necessary

· Provide on/off-boarding management for all organizational recruitment as needed (federal employees and contract staff)

ii. Data/Analytics Support

The contractor is required, but not limited to the following:

1. Provide regular assistance with software development lifecycle projects

1. Analyze HR data and generate charts/tables for senior leadership

1. Assist in writing reports for various workforce development projects

1. Monitor incoming data and make necessary modifications to office reports

· Ensure all records/documents produced and publicly posted are 508 compliant

· Program management and accountability reporting for federal/contract on and off-boarding

· Data analytics, database management, and executive reporting for ASPR HR (largely focused on recruitment and HR cycle times)

· Evaluation and Analysis of HR Processes (streamline and identify efficiencies)

· Draft organizational HR reports, circulate, and adjudicate comments

· Provide workforce analyses and sound succession planning formulation (identification of core competencies through mission/function)

· Responsible for working cohesively with DWD staff and agency stakeholders to provide staffing analysis, forecasting, and the summarization of trends to help identify process improvements, training opportunities and staffing efficiencies.

· Collaborate with functional leaders to interpret data and to support the development of action plans to achieve workforce plan including talent acquisition, development, skill enhancement, and reduction planning.

· Provides guidance and assistance to define staffing and long-term labor management required to deliver on strategic capabilities.

· Leverage change management and project management skills to effectively implement workforce management best practices to the organization.

· Support Talent Strategy team and senior leaders to provide actionable analytics insight that will drive business decisions.

· Works with the Training Specialist to support program designs and cost analysis for job-training programs related to the agency mission and individual division needs/goals

· Identify and develop talent analytics that will deliver analysis and modeling of workforce trends on a routine basis

· Forecasting and workforce labor and budget planning in partnership agency stakeholders; lead the development and implementation of workforce planning processes, methodology, and tools

· Define, model, and monitor workforce demographics, cost of workforce, and current and future workforce outlook on structure and mobility

· Carry out analysis of policy and program issues which may include such work activities as the preparation of reports on economic and labor market trends applicable to issues and concerns regarding workforce development programs

· Develop, implement and maintain methods for evaluating and monitoring program performance

· Proactively research labor trends and bring analytical insight; researches, analyzes, gathers and disseminates as appropriate validated program data, strategies and updated legislation

· Quantitative and qualitative data/survey analysis

iii. Training Support

The contractor is required, but not limited to the following:

· Monitor mandatory training compliance of ASPR staff

· Manage and communicate training requirements to ASPR staff

· Provide assistance to staff on any training issues

· Process training request (Standard Form 182)

· Provide training program design and development

· Coordinate/arrange training logistics (i.e., trainers, schedule, rooms)

· Develop and support division training projects (i.e., Mentoring, New Employee Connection)

· Assist in data collection of division projects (Exit Survey/Interviews/etc)

· Support leadership training programs

· Support division staff and manager, as required

e. Office of the Director - The COO Office of the Director (OD) is responsible for providing strategic direction and management support to the COO organization. Within the OD, the Chief Operating Office, Deputy Chief Operating Officer and supporting staff direct the organization on issues related to workforce development (HR/employee development/ethics), communications, administrative management (IT/travel/records management/facilities), quality improvement, legislation and executive secretariat.

i. Business Operations Support The contractor is required, but is not limited to the following:

· Track/manage all operations for the ASPR Central Supply System

· Support the Occupant Emergency Organization for ASPR

· Lead planning and execution of all organized space management for the ASPR/COO organization

· Support the Program Manager re program financial management and tactical accounting

· Provide various COO program level training support, as required

· Provide business operations support and analytical support for the administrative operations of COO

· Other programmatic tasks, as required

3.0 Government Furnished Information (GFI)

None

3.1 Government Furnished Facilities

The Government will provide on-site facilities for the contractor. The government will provide a desk, phone, and computer with access to a printer and copy machine as needed. The contractor may have to share because of limited space.

3.2 Use and Sensitivity of Records

3.2.2 Access to Documentation / Data

The Government shall have physical and electronic access to all documentation and data generated under this Contract, including: all data documenting Contractor’s performance; all communications and correspondence with regulatory agencies and bodies to include all audit observations, inspection reports, milestone completion documents, and all Contractor commitments and responses. The Government shall acquire unlimited rights to all data funded under this task order.

3.2.3 Confidential Project Status

The Contractor may not discuss the contract work in progress with any outside party, including responding to media and press inquiries, without the prior written permission of the HHS. In addition, the Contractor may not issue news releases or similar items regarding contract award, any subsequent contract modifications, or any other contract-related matter without the prior written approval of the Contracting Officer. Requests to make such disclosure should be addressed in writing to the Contracting Officer.

3.2.4 Confidential Materials

All documents, photocopies, computer data and any other information of any kind collected or received by the Contractor in connection with the contract work shall be provided to the HHS upon request at the completion of the contract/task order(s) (i.e., the date on which final payment is made on the contract or at such other time as may be requested by the Contracting Officer or as otherwise agreed by Contracting Officer and the Contractor).

3.3 Security and Privacy

Security and Building Access Requirements

(i) Building and Classified Information Access for Contract and Recipient Employees Effective Date: 05/29/2012

The Facility Security Officer (FSO) must submit a Visit Authorization Request (VAR) to his/her respective HHS Personnel Security Specialist for an employee to obtain access to HHS buildings for classified meetings. A VAR is a request that allows an employee to enter HHS/ADS office space to perform his/her job duties. The VAR includes a full identification of the visitor, including his/her security clearance level.

All VARs must meet the requirements of the NISPOM, Chapter 6, regarding visits. Employees must comply with security directives listed on the DD 254, Contract Security Classification Specification form, in addition to HSPD-12 requirements. The FSO must submit a Joint Personnel Adjudication System (JPAS) Summary Sheet on all cleared employees to the HHS Personnel Security Specialist. The JPAS Summary Sheet is contained in the JPAS system, which can be accessed by FSOs through the DSS. The FSO must electronically mail the VAL and the JPAS Summary Sheet to the HHS Personnel Security Specialist with whom they have been working.

(ii)HSPD-12-The contractor must obtain and maintain appropriate security clearances as determined by Homeland Security Presidential Directive 12 (HSPD 12) to effectively perform the duties under this solicitation

(iii) Federal Information Security Management Act (FISMA). FISMA requires agencies to identify and implement information security protections, commensurate with security risks to: federal information collected or maintained for the agency, and information systems used or operated on behalf of an agency by a contractor.

(iv) Contractor Access to Sensitive Information. All contractor staff will be required to sign and submit a non-disclosure agreement for their efforts to support HHS/ASPR/COO. It is most likely that contractors will be engaged with FOUO information depending upon the nature of the analytical activities necessary. Contractors will notify Contracting Officers promptly of unauthorized disclosure and misuse of sensitive information.

4.0 DELIVERABLES

Each work product shall be submitted in draft for Government review and approval before preparation of the final deliverable. Development or preparation schedules and Government review periods shall be as defined. Written deliverables, charts, graphs, schedules, spreadsheets, analytic products, and databases will be developed using the Microsoft Office family of applications, or other standard commercial tools and applications if approved for use by the COR. No proprietary tools, software, or applications shall be used unless approved by the COR. All deliverables shall be delivered in both electronic and hard copy formats. See attachment A for listing of deliverables.

Each work product shall be submitted in draft for Government review and approval before preparation of the final deliverables. Written deliverables, charts, graphs, schedules, spreadsheets, analytic products, and databases will be developed using the Microsoft Office family of applications, or other standard commercial tools and applications if approved for use by the COR. All deliverables shall be delivered in both electronic and hard copy formats.

5.0 Transition

The government will provide the contractor with a 90 day transition period. The contractor is expected to work with the incumbent contractor to support the government during this timeframe. Once this transition period is completed, the contractor shall be expected to be fully staffed and at full performance. The contractor shall follow its government approved transition plan during the transition period.

6.0 Travel

In the event that a contractor must travel to perform any portion of the work specified in this statement of work, the contractor must obtain approval by the contracting officer in advance of the travel. The contractor shall submit an estimate of the travel to include an analysis of alternative transportation vehicles. All travel costs shall be submitted in accordance with the Federal Travel Regulation. The contractor shall not invoice for local travel. Local travel is not authorized.

7.0 Hours of Operation

(1) Hours of Operation

All required activity shall be accomplished during the HHS’s normal working hours, which are between 8:00 am to 5:00 pm, Monday through Friday. Time and materials task order contracted staff will not be permitted to work Saturdays, Sundays or legal holidays, unless authorized in writing by the Contracting Officer. There may be instances where hours of operations are expanded to cover emergencies or other events; these periods will be specified by task order or negotiated with Contracting Officer.

Federal Holidays -The HHS will be closed for the following holidays.

New Year’s Day Martin Luther King’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Christmas

When one of the above-designated holidays falls on a Saturday, the preceding Friday will be observed as a legal holiday. When one of the above designated holidays falls on a Sunday, the following Monday will be observed as a legal holiday.

(2) Inclement Weather Days

In the event of inclement weather, the Contractor is responsible for listening to the public media to determine if the HHS has been closed because of the weather.

7.0 Contractor Identification

All contractor personnel when attending meetings, sending emails, or participating on telephone calls shall identify themselves as contractor personnel. Identification in meetings and on telecom shall be at the beginning of the call or meeting to allow government personnel to excuse contractors if appropriate. Contractor personnel shall identify themselves with their company name in the signature block of emails.

8.0 Telecommuting

8.1 Telecommuting During Government Closure

The OPM recently updated its Telework Policy to allow federal employees, and contractors on-site in support of federal employees, the opportunity for "unscheduled leave or unscheduled telework" in the event of hazardous road conditions.

The Government may allow telecommuting or alternate off-site work for contractor personnel during times of Government shutdown due to inclement weather, holiday work at contractor site, or other activity where the Government is closed but it is advantageous to the Government to allow contractor employees to continue work. As a result of the fluid nature of activities and schedules, the contractor is encouraged to coordinate work schedules with their COR to accommodate support requirements, other personnel availability, meeting schedules, vacation schedules and leave schedules.

8.2 Telecommuting During Normal Course of Performance

Because of the nature of the work within the Statement of Work, the Government may allow the contractor to establish regular telecommute schedules for its employees during the performance of this contract. It is the responsibility of the contractor to determine when telecommuting is appropriate to accomplish the work.

9.0 Inspection and Acceptance

Inspection and acceptance of the product, services, and documentation called for under this Contract shall be accomplished by the CO or a duly authorized representative at the destination of the product, services or documents. All deliverables provided by the contractor must adhere to requirements set forth in the Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d).

10.0 Workload Estimates

The following table represents historical workload estimates for accomplishment of the work addressed in the SOW: