1-BPM004328 SOL-Att 11_Method of Approach-Sabino.pdf

Method of Approach

Solicitation No. BPM004328

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

The Offeror shall provide a narrative response to each question that demonstrates their understanding of the Scope of Work requirements and describes your company’s overall method of approach for providing the service stated in this solicitation. If there is a question that is not applicable to the services required by the Scope of Work, you may mark it N/A.

Question 1: Executive Summary.

In the Executive Summary, the Offeror must condense and highlight the contents of their proposal in such a way as to provide the State with a broad understanding of the proposal in no more than five

(5) pages. Offerors must provide a concise summary of the proposed products to be utilized in the performance of the project and any proposed services, and how these proposed products and services address the requirements presented in the RFP.

Offerors must present a summary of their planned approach, their past successful public sector assignments that mirror the Scope of Work, and highlight the relevant public sector experience and previous projects worked jointly by all proposed key personnel included in the proposal.

Offeror Response:

Sabino Electric, Inc. will be utilizing LDP/Graybar as our main vendor/supplier for the Uninterruptible Power Supplies and Services for Tier I, 250VA-1500VA, PC & Workstation, UPS-single phase, Power protection solution for desktop computers; Tier II, 1500Va-20kVA, Network & Server UPS-larger sing phase, Power protection solutions designed for networking equipment including entry-level to high performance storage, switches and servers; Tier III, 10kVA-100kVA, Small to Mid-Size Data Centers-small three phase, Power protection solutions designed for centralized protection of any data center and for complete building system;

Tier IV, 101kVA and larger, Mid-size to large data center and facility UPS large three phase.

**Note Industry Standards have changed regarding UPS services; electrical contractors now required to use 3rd party suppliers, and they are not willing to provide lump sum pricing rather pricing per specific project.

Furthermore, we are not able to provide a discount on their pricing to us, hence no pricing is provided is available.

On any installation new or existing UPS system we will meet with client to understand need of application, review installation and write a method of procedure to submit for approval, once approved order material, set up project specific to timeline, complete project handoff with client and Sabino Electric, Inc. personal. Upon completion do a start-up, if needed, with factory representative on site. Complete all training and education with the client or representative thereof. Complete close-out documents warranty letter issued, final invoicing and final submission of operating manuals.

Our approach to training at project close out is to; set a training schedule with the end user, provide factory training, if applicable, or one of our on-staff material experts will perform the training and answer any questions that arise (written instructions available when applicable), and location at no additional cost to the client.

Detailed below are the response times as indicated in the RFP.

Urgent Response: Zone A- We will respond within one (1) hour of request for service via phone with physical representation on site within two (2) hours for sites located within 40-mile radius of site centers. Zone A-1-We will respond within one (1) hour of request for service via phone with physical representation on site withing three (3) hours for sites located outside of the 40-mile radius of site centers.

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Preventative Response: We will provide a proposal within one (1) to two (2) days of request, to perform the minimum two (2) to the maximum four (4) inspections per year or will propose a preventative maintenance plan to include Infrared Scan option once a year on all UPS and PDU’s.

Flat Rate Maintenance: We will provide a proposal within, one (1) to two (2) days of request, a Flat Rate Maintenance Plan.

Emergency Response:

Quick Response: We will respond within one (1) to three (3) hours dependent upon Zone.

Urgent Response: We will respond within one (1) hour via phone, and withing one (1) to three (3) hours depending upon Zone.

The following is our action plan in the event of an emergency failure to an UPS system.

Call our main office (520) 623-6061 or 1-888-254-7977. Sabino Electric, Inc. does have an after hours on call answering service.

We have a 24-hour answering service that dispatches all calls to our on-call list. When a work request arrives at Sabino Electric, Inc. via a local, 800 numbers, cell phone or fax, it is immediately forwarded to the dispatcher/scheduler. The dispatcher is responsible for determining urgency (if applicable) and responding according to the following parameters.

Regular Services-As scheduled

-S/T hours begin at 7:00 a.m. to 3:30 p.m.

Emergency Services-Within one (1) to three (3) hours based on geographic location.

After Hours & Saturday and Sundays & Holidays-Unless scheduled in advance, after hours & Saturday and Sundays & Holidays are treated as emergency services.

-After Hours & Saturday- O/T hours begin before 7:00 a.m. and after 3:30 p.m.

Monday through Friday all day Saturdays and the Friday after Thanksgiving.

-Sundays & Holidays-D/T Sundays and holidays, New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

2nd and 3rd Shift Work-Should a project require 2nd and 3rd shift work and employees work five

(5) or more consecutive 8-hour days, shift differentials will apply.

All appropriately qualified personnel are dispatched (within one (1) to three (3) hours based on Zone) or scheduled to perform the work.

The following is a list of other clients that we have performed UPS work for as well as other work that is relevant to this RFP:

Arizona Department of Public Safety-Replaced existing 400kVA UPS Systems

City of Phoenix Convention Center-Installation of Tele/Data Systems

Pima Community College (Downtown Campus)-Installation of new fixtures receptacles, and voice/data

Pinal County Superior Court-Installation of ISX/UPS System

Raytheon Missile Systems-Electrical installations and acceptance testing

Industrial Commission of Arizona-Electrical Installations/Repairs and Electrical Preventative Maintenance Testing

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Our Owner and employees strongly believe the old phrase “We have nothing without our good name.” We strive each day to provide the highest service to all of our clients in the most ethical manner possible. We place long term business relationships ahead of short-term profits. We firmly believe that operating a business with the highest professional and personal standards will create long-lasting business relationships which benefit all parties financially not just in the short-term but will into the future.

At Sabino Electric, Inc. our mission is to provide the highest quality electrical contracting services in the most timely and efficient method possible to all sectors of our market. All our installations are in compliance with the National Electrical Code.

Sabino Electric, Inc. is an Equal Opportunity Employer and adheres to all Local, State and Federal guidelines.

Question 2: UPS Reliability.

A. How frequently do you get reports or complaints about UPS systems you sold failing to meet expectations?

B. Have you had to pay the connected-equipment guarantee due to product failure in the past three years? What was the amount?

C. Is a UPS enough to guarantee surge and brownout protection for connected equipment?

D. How much repeat business do you get?

Offeror Response:

A. We haven’t received any reports or complaints on UPS systems that we have installed, updated, or did maintenance on.

B. We have not had to pay the connected equipment guarantee due to product failure.

C. No, a UPS is not enough to guarantee surge and brownout protection for connected equipment.

D. We have received a lot of repeat business for UPS work that we have done for existing clients as well as our clients referring us to new clients based on our performance of work that we did.

Question 3: Customer Support

A. How would you describe the availability of your customer support as well as its response time in case of an urgent need?

B. Do you send people to a client’s premises or assist remotely?

C. What level of customer support is included in the original purchase price?

D. What are the differences between your paying customer support plans?

E. How do you investigate the potential failure of a UPS system to determine guarantees and reparation payments?

F. How do you handle and prioritize customer support requests during times of high volume?

Offeror Response:

A. Our availability to our customers is 24/7. We have an on-call service and have technicians available for emergency services and after hour services. Our responses to an urgent need we will respond within one (1) hour of request for service via phone with physical representation on site within two (2) hours for sites located within 40-mile radius of site centers. We will respond within one (1) hour of request for service via phone with physical representation on site within three (3) hours for sites located outside of the 40-mile radius of site centers.

B. Most of our customer support is onsite with the technician troubleshooting and completing service request at hand. We have handled some customer issues remotely depending on the issue at hand, sometimes he problem the client is having can be addressed verbally.

C. 100% of customer support is included in the purchase price.

D. We do not have support plans.

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

E. We have a one (1) year warranty with Factory support. We test the unit twice a year. Take voltage, current on the input and output. We test the batteries and trend them.

F. During times when we have high volume of work, we handle our customer support in a time sensitive manner. If a customer has an emergency or urgent request, we handle those immediately. We base the urgency on what the customer is requesting to us at the time.

Question 4: Additional Features

A. What features, aside from power regulation, do you offer for other comparable UPS systems (similar load support and power intensity)?

B. Are any of the additional features the main feature of another related piece of equipment?

C. Does it cost less to buy a better UPS than a lower-quality one with additional equipment?

D. How many of your clients opt for feature-rich equipment?

Offeror Response:

A. We offer PDU and surge protection.

B. No C. No, the higher the quality the more expensive.

D. We work with the clients to identify their needs and make our proposal to suit their needs.

Question 5: Maintenance

A. Can our own workers perform routine maintenance? What does it entail?

B. Is long-term maintenance a necessity for the continued functionality of a UPS system?

C. Do UPS systems become significantly more unreliable over time (excluding the batteries)?

D. Are you the only provider of batteries compatible with this UPS system?

E. Do I need to disconnect equipment from the UPS to perform maintenance or swap batteries?

Offeror Response:

A. Yes, your own workers can perform routine maintenance. This would entail training from the manufacture of the product installed.

B. Yes, long-term maintenance is a necessity to obtain continued functionality of a UPS system.

C. Yes, UPS systems can become unreliable over time.

D. No, we are not the only provider of batteries compatible with UPS systems.

E. For maintenance the system should be put into by-pass to complete. For the batteries it would depend on the UPS that is being used.

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Question 6: Related Goods

A. What products are generally bought with this UPS? What benefits do they offer?

B. What are the advantages of buying a related good from you as opposed to another supplier with more attractive prices?

C. Are most of the products you offer compatible with one another?

D. Do you offer discounts when bundling related products?

Offeror Response:

A. Surge protection and PDU for distribution

B. It works well each other and designed that way

C. Yes

D. No

BPM004328_Sol-Att_-11_-_Method_of_Approach-Sabino.docx