08 Language Interpretation Contracts Guide.docx

Language and Interpretation Contracts

All Contracts:

· On each VendorNet page, linked below, scroll down toward the bottom of the page.

· Find the “Documents” section.

· Click the link titled “Vendor Information Sheet”

· This is the main document for navigating the contract – every spreadsheet has a tab for each contracted vendor, with their contact information, how to set up an account/obtain service, pricing, languages and proficiencies offered, etc.

Contracts:

Statewide Telephone Interpretation Services (505ENT-M18-TELEINTERP-00)

· On-demand telephone foreign language interpretation, billed by the minute

· 26 core languages plus additional optional languages

In-Person Interpretation Services for Foreign Language (505ENT-M18-FORINTERP-00)

· In-Person foreign language interpretation, short-term or long-term assignments.

· 8 WI regions, 26 core languages plus additional optional languages

In-Person Interpretation Services for American Sign Language (ASL) (505ENT-M18-ASLINTERP-00)

· In-Person ASL interpretation, short-term or long-term assignments.

· 8 WI regions

Video Remote Interpreting (VRI) Services for American Sign Language (ASL) and Foreign Language (505ENT-M18-VRIFORASL-00)

· Interpretation via video call. Calls can be pre-scheduled on on-demand.

· All vendors require use of their own platform. If a 3rd party platform is required (Teams, Zoom, etc.), this is currently outside the contract. Users can request a Business Case Exception for these services – email Kristina Harris the vendor, pricing, and the reason the 3rd party platform is required *Note: Watch for updates on VendorNet – pricing for the use of 3rd party platforms to this contract will be coming soon

Written Foreign Language Translation Services (505ENT-M18-WRITFORLANG-00)

· Written document translation. Pricing is based on word count and turnaround time.

· 26 core languages plus additional optional languages. Additional services offered – see Vendor Information Sheet

Business Case Exceptions (BCE) (previously referenced as DOA-3727 Waiver form):

Any use of non-contracted vendors (including vendors awarded a different contract than the service being requested – for example, using a vendor from the in-person interpretation contract for a video remote call) requires a BCE submitted via email to Kristina Harris (kristina.harris@wisconsin.gov) for prior approval. The email must include documentation that you contacted all contracted vendors, an explanation why the service required cannot be provided by the contracted vendors, and the non-contracted vendor name and pricing you are requesting to use.

Telephone Interpreting or Video Remote Interpreting ONLY:

If a non-contracted vendor was used on an emergency basis and prior BCE approval could not be obtained, the BCE must be submitted no more than 3 business days after the fact. Non-emergency BCE requests submitted after the fact may not be approved.

Questions:

Contract manager:

Kristina Harris, DOA State Bureau of Procurement 608-266-2313 kristina.harris@wisconsin.gov