01 REV 4-23 User Guide 1 6 23.docx

Quick Guide In-Person Foreign Language Interpretation Scope STATEWIDE IN-PERSON INTERPRETATION SERVICES FOR FOREIGN LANGUAGES Contract #505ENT-M18-FORINTERP-00

The State of Wisconsin routinely conducts business with clients who have limited English proficiency (LEP). In order to meet the needs of our customers, and furthermore comply with Title VI of the Civil Rights Act of 1964, 45CFR, Section 80.3, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990 as amended, it may be necessary to obtain in-person foreign-language interpretation services. Services are provided by the Contractor staff in-person, on-site at locations throughout the State.

Clients of state agencies may include, but are not limited to, mental health patients, children, families affected by domestic violence, child abuse and neglect, sexual assault victims, convicted and/or incarcerated offenders, the elderly, criminal witnesses and defendants, individuals with disabilities, students, customers, and employees and individuals with different immigration statuses.

For organizational purposes and for bid award the state has been divided into eight (8) regions which serve all 72 counties. Bidders will indicate which region(s) they can provide in-person services. Bidders must serve the entire region they are bidding. Bidders are not required to provide services to all regions.

The duration of these assignments may vary from a few hours to a routine daily schedule. Some agencies provide emergency services to clients. In some cases, there is minimal advance notice of assignments and contractors may be asked to have interpreters on-site within 30 minutes.

Core languages for the purpose of this contract are: Albanian, Amharic, Arabic, Bosnian, Burmese, Chin, Chinese/Cantonese, Chinese/Mandarin (simplified), Croatian, Farsi (Persian), French, Hmong, Karen (Burmese), Khmer (Cambodian), Kinyarwanda, Kiswahili, Korean, Lao, Nepali, Polish, Rohingya, Russian, Serbian, Somali, Spanish, Thai, Vietnamese. Contractors must provide all core languages; however, any language currently in use could be needed at any time and Contractors shall provide services.

For long-term services >100 hours, use the Request for Services (RFS) form.

Core languages are priced individually. Non-core languages are a single price, regardless of the language. Refer to each Contractor's information sheet for pricing.

All Contractors have signed Business Associate Agreements for HIPAA. To obtain a copy of the agreement, contact Kristina Harris.

BUSINESS CASE EXCEPTIONS: A specific form is no longer needed for waivers, now called Business Case Exceptions (BCE). In cases when none of the contracted vendors are able to provide a specific service, users must email kristina.harris@wisconsin.gov to obtain a BCE approval prior to contracting with a non-contracted vendor. The email must include documentation that all contracted vendors were contacted and were unable to provide the services needed; the name of the non-contracted vendor being requested; and the rates for that vendor. Upon approval of the BCE, State users must follow all procurement policies and procedures, including spending thresholds. In the event of an emergency only, where prior approval cannot be obtained, a BCE for this contract may be requested after the fact. The information requested above must be emailed to Kristina Harris within 3 business days.

Contractors and Pricing

Pricing

See 02 Price List posted on VendorNet to see pricing for each type of service, region definitions, and vendor proficiencies.

See 03 Vendor Information Sheet for Vendor contact information, certifications, regions awarded, and pricing for services.

Madison, WI 53703 Phone: 608-266-2313 E-Mail: kristina.harris@wisconsin.gov image1.png image2.png image3.png image4.png