0_2026_59_RFP_PW_Security_Services_-_Uptown_SSD.pdf

Request for Proposals

City of Minneapolis Public Works

Security Services Program Uptown Special Service District

RFP 2026-59 / Event #0000004238 Issue Date: July 22, 2026

Proposals Due by: 12:00 PM, August 10, 2026

Table of Contents

RFP General Information Page

I. Introduction II. Schedule III. Pre-Proposal IV. Proposal Submittal………………………………………………………………………………………………………………………2 V. Department Contact/Requests for Clarification VI. Proposal Format VII. Evaluation of Proposals VIII. Contract IX. Rejection of Proposals X. Addendum to the RFP XI. Data Practices

Attachment A – Scope of Services Attachment B – Proposal Cover Sheet Attachment C – Service Area Map Attachment D - Terms and Conditions

City of Minneapolis Request for Proposals (RFP) Security Services Program – Uptown Special Service District

I. Introduction The City of Minneapolis is seeking proposals from qualified security services contractors to provide public safety security services as part of a pilot program within the Uptown Special Service District (SSD).

Services under this pilot program shall include patrolling and monitoring sidewalks within the public right-of-way, business engagement, wellness checks, safety escorts, coordination and cooperation with law enforcement and outreach providers, and other activities intended to enhance public safety and community livability. The intent of this pilot program is to evaluate service effectiveness, operational approaches, and outcomes to inform potential future service models. This proposal is funded by service charges imposed on eligible properties within the Uptown Special Service District. The maximum contract value for this pilot program shall not exceed $175,000.

II. Schedule

RFP Release July 22, 2026 Pre-Proposal Virtual Meeting July 28, 2026 – 2:00pm Questions on RFP Due by July 31, 2026 – 4:00pm Responses to Questions posted by August 4, 2026 – 4:00pm Proposals due by August 10, 2026 - 12:00pm Estimated Applicant selection August 17, 2026 Estimated services start date September 8, 2026

III. Pre-Proposal Virtual Meeting A pre-proposal virtual meeting will be held at 2 p.m. on Tuesday, July 28th, 2026. Use this link to access the meeting. You can also call into the meeting (audio only) at 612-276-6670 (conference ID number:

597 123 72#)

Participants are encouraged to join the meeting a few minutes early to ensure you are connected on time. While participation in the meeting is not required, it is encouraged for all contractors considering responding to this RFP. It will be the only opportunity to ask staff questions directly.

A summary of the questions and answers from the virtual meeting will be posted as an addendum to the RFP in the eSupplier portal:

IV. Proposal Submittal All proposals must be submitted electronically through the eSupplier Portal. If you are already a City Supplier, you should have received an email containing your eSupplier User ID and Password. If you do not remember your password, click on the “Forgot Password” tile to enter your User ID and a new password will be emailed to you.

If you are not already a city supplier, click on the eSupplier link below and then click on the “Bidder/Payee Registration” tile to register.

• Information on how to use the eSupplier tool https://teams.microsoft.com/meet/270173313488674?p=iUG0XKhJlKzcWpK2Q8 https://teams.microsoft.com/meet/270173313488674?p=iUG0XKhJlKzcWpK2Q8 https://www.minneapolismn.gov/business-services/doing-business-with-the-city/esupplier-instructions/login-details/ https://www.minneapolismn.gov/business-services/doing-business-with-the-city/esupplier-instructions/

• If you need further assistance with eSupplier, please send an email to eprocurement@minneapolismn.gov

V. Department Contact/ Requests for Clarification The Prospective responders should direct inquiries/questions in writing only to:

Contract Manager: David Bauer, Project Manager, TM&R Division Email: David.Bauer2@minneapolismn.gov

Responses to the Questions will be posted as an addendum in the City’s eSupplier Portal:

The Contract Manager is the only individual who can be contacted regarding the Project before proposals are submitted. The Contract Manager cannot vary the terms of the RFP.

VI. Proposal Format The qualified security services providers shall submit the appropriate information in sufficient detail to demonstrate that the evaluation criteria have been satisfied as specified in the Section titled

“EVALUATION OF PROPOSALS”.

To allow for easier comparison of proposals during evaluation, proposals should contain the following sections and appendices and be arranged in consecutive order.

1. Cover Sheet - Complete and include the proposal cover sheet (attachment B) as the first page of your submission. This document must provide all requested contact and organizational details.

2. Executive Summary - The Executive Summary should include a clear statement of the understanding of the RFP including a brief summary of the Scope of Work. Include, at a minimum, an outline of the contents of the proposal, an identification of the proposed project team, a description of the responsibilities of the project team, and a summary of the proposed services.

3. Scope of Services - Describe in detail how services will be provided and coordinated.

Include a detailed listing and description of tasks and deliverables.

4. Training - Describe in detail the training that security officers will be required to have in order to be deployed. Include a description of the frequency of training and any continuing education requirements officers will be required to have.

5. Technology - Describe in detail any technology that is proposed to be used in the performance of services.

6. Experience and Capacity - Describe background and related experience demonstrating ability to provide required services. Indicate if company expansion is required to provide service.

7. References - List references from contracts similar in size and scope.

mailto:David.Bauer2@minneapolismn.gov https://www.minneapolismn.gov/business-services/doing-business-with-the-city/esupplier-instructions/login-details/

8. Personnel Listing - Show involved individuals with resumes and specific applicable experience. Sub-consultants should also be listed, including the identification of any that are certified in the City of Minneapolis Small & Underutilized Business Program.

9. Cost Proposal - Indicate proposed cost of services including a description of how costs were determined; all hourly billing rates and minimum billing increments, if any; direct costs and payment billing schedule; list of charges per classification of employee; cost breakdown for each month of service, include a sample month of charges based on the scope of services and preliminary patrol services coverage schedule described below.

10. Disclosures - Provide a statement describing any bankruptcy filings among contractors’ principals and officers during the previous seven years. Also provide a brief description of any stipulations and/or consent orders issued by the Minnesota Board of Private Detective & Protective Agent Services since January 1, 2021, to present.

VII. Evaluation of Proposals Proposals will be reviewed by an Evaluation Panel made up of representatives of the City of Minneapolis. Proposals will be evaluated based on the criteria below:

• Quality, Thoroughness, and Clarity of Proposal o The feasibility and effectiveness of the proposed work plan o A detailed plan addressing the Scope of Services outlined in this RFP o A realistic and well-organized timeline for service implementation

• Capability to Deliver and Monitor Services o Approaches to managing personnel deployment and field supervision o Methods for capturing service performance and responsiveness

• Public Safety and Community Impact o Clear demonstration of how the proposal will help in reducing public safety concerns and enhance the experience of SSD visitors, residents, and businesses o Strategies for working with law enforcement and outreach partners

• Cost Proposal o Detailed explanation of costs, including wages, equipment, technology, and administrative expenses o Clarity, completeness, and cost-effectiveness of the proposed budget costs

• Organizational Experience and Staffing o Demonstrated experience in providing public safety, patrol, or similar security services o Qualifications and experience of key personnel and subcontractors

• Training o Demonstrated understanding of training requirements for providing security services within the public right-of-way.

• Technology o Appropriateness and approach for employing technology in the delivery of services.

• Disclosures o Disclosure of any bankruptcy filings in the past seven years by the company or its principals. Quantity and nature of any stipulations or consent orders issued by the State of Minnesota.

VIII. Contract The contracting parties will be the City of Minneapolis and the Contractor selected to provide the services as described herein. The selected proposal, along with the RFP and any counter proposal will be incorporated into a formal agreement after negotiations. It is the intent of the City to award a single contract to a security services provider to coordinate and manage all program activities.

The initial term of the contract shall begin upon execution, with services commencing in September 2026 and shall continue until the maximum contract value has been reached unless terminated in accordance with the provisions herein.

IX. Rejection of Proposals The City reserves the right to reject any or all proposals, to waive any formal proposal requirements, to investigate the qualifications and experience of any Contractor, to reject any provisions in any proposal, to obtain new proposals, to negotiate the requested services and contract terms with any Contractor, or to proceed to do the work otherwise. Incomplete proposals and proposals not sufficiently detailed or not in acceptable form may be rejected by the City.

X. Addendum to the RFP If any addendum is issued for the RFP, it will be posted as an attachment to the current event. The City reserves the right to cancel or amend the RFP at any time.

XI. Data Practices Data you provide in response to this RFP will be subject to the Minnesota Government Data Practices Act and may be available to the public. Minn. Stat. 13.591 classifies Business Data and subdivision 3 specifically addresses data submitted in response to an RFP. If you are submitting specific data which you believe meets the definition of trade secret data as defined in Minn. Stat. 13.37, please indicate this on the documents containing the data. The City may ask you to establish that the data meets all of the conditions set forth in Minn. Stat. 13.37, subdivision 1(b).

Attachment A Scope of Services

Purpose of Agreement

The Contractor agrees to provide security services within the public right-of-way within the boundaries of the Uptown Special Service District (SSD) in Minneapolis, as described in Attachment C. These services shall be designed to promote public safety, deter criminal activity, and provide a visible presence within the district.

The primary goals of the Uptown SSD Security Services Program are:

• To increase safety and livability of the Uptown commercial district by providing a consistent and visible presence of trained security professionals.

• To actively change public perception of Uptown as a high-crime area by improving both security coverage and community relationships.

• To establish a collaborative security network in the district by serving as a liaison and operational bridge between business owners, private security entities, City and County law enforcement agencies, and public and nonprofit outreach organizations.

• To strengthen community trust and deter criminal activity through proactive engagement with stakeholders, emphasizing daily check-ins with business operators and public-facing visibility.

• To reduce street-level disorder and support positive social outcomes by coordinating with homeless outreach teams, social service providers, and public health personnel.

• To fill the current gap in public realm security services by consistently monitoring activity in public spaces and ensuring rapid, professional response to emerging issues.

These goals support the broader objective of making Uptown a vibrant, welcoming, and secure destination for customers, businesses, visitors, and residents alike.

Scope of Services

The Contractor shall provide the following security services within the Uptown Special Service District:

A. Patrol Services

The Contractor shall deploy dedicated teams of fully trained and licensed security officers to perform regular and visible patrols throughout the SSD. Patrols shall be scheduled as directed by the City to provide maximum presence during peak hours of activity, including evenings, weekends, and during special events. A preliminary service coverage schedule has been included below. Patrols shall be conducted on foot and may be deployed using approved modes of transportation, including but not limited to bicycles, Segways, golf carts, or other that enable rapid response and wide-area coverage.

Officers are expected to actively monitor for suspicious behavior, safety hazards, property damage, and public disturbances, documenting all observations and actions taken in detailed daily reports submitted to the City.

Preliminary Patrol Service Coverage Schedule:

1. Every Sunday, Monday, Tuesday, Wednesday: 10:00AM to 6:00PM - Two (2) security officers on patrol deployed as one patrol team. Patrol area shall be entire SSD.

2. Every Thursday, Friday, Saturday: 6:00PM to 3:00AM - Six (6) security officers on patrol deployed in three patrol teams. Each patrol team shall be deployed in a geographically separate service area within the SSD. Service areas shall not overlap.

B. Check-Ins with Local Businesses

Security officers shall engage in proactive and regular outreach with local businesses, commercial tenants, and property managers within the SSD. This will involve in-person visits to individual businesses during patrols, during which officers shall inquire about recent concerns, share relevant safety updates, and record any emerging issues. Officers are expected to maintain a professional and approachable demeanor, fostering trust and open lines of communication with business stakeholders. Documentation of all check-ins, including time, location, and key concerns discussed, will be submitted in daily summary reports. Officers will also serve as liaisons for incident reporting and can assist business owners in navigating communication with law enforcement or city services when necessary.

C. Wellness Checks

Security officers shall provide wellness check services for individuals encountered in public spaces who may require assistance due to medical, behavioral health, substance-related, or environmental concerns. Officers shall respond to requests generated via non-emergency lines, City referrals, or field observation, using a non-enforcement, trauma-informed approach to assess the individual's physical health, mental health, cognitive orientation, and immediate safety needs. Based on this assessment, officers shall attempt to connect individuals to appropriate resources (e.g. emergency medical services, shelter, behavioral health crisis care, or substance use treatment). All encounters shall be documented in accordance with applicable privacy laws, with repeat contacts tracked to support longer-term care coordination in partnership with the City’s other public safety and social service programs.

D. Safety Escorts

Security officers shall provide safety escort services for members of the public who request accompaniment by a security officer while traveling between locations within the SSD. Personnel shall respond to escort requests generated by phone, mobile application, or in-person contact, and shall accompany the requestor on foot, from the point of origin to the requested destination within the SSD. Escorts shall not extend beyond the boundaries of the SSD. Officers shall maintain a visible, professional presence, remain attentive to the surrounding environment, and be prepared to de-escalate or report any safety concerns encountered en route, coordinating with law enforcement or emergency services if a threat or incident arises. All escort requests shall be logged, including origin, destination, time, and officer identification, to support service tracking and accountability, with the goal of enhancing individuals' sense of safety and reducing vulnerability while moving through public spaces.

E. Cooperation with Other Security Providers

Security officers shall identify and work cooperatively with other private security firms and personnel operating within the SSD. This includes establishing lines of communication, sharing non-confidential safety information and communicating patrol schedules. The goal of this collaboration is to create a unified, district-wide security presence that enhances situational awareness and rapid response capabilities.

F. Cooperation with Local Law Enforcement

Security officers shall maintain a cooperative and communicative relationship with the Minneapolis Police Department and other relevant public safety agencies. Officers shall promptly relay information about observed or reported criminal activity, behavioral health crises, or other public safety threats.

G. Support of Homeless Outreach Teams

Recognizing the complex challenges posed by homelessness and behavioral health issues, security officers shall collaborate with the City of Minneapolis Homeless Outreach Team, as well as Hennepin County and nonprofit outreach organizations. Officers are to be trained in de-escalation techniques, trauma-informed engagement, and the identification of mental health crises. Officers shall provide supportive, non-enforcement interactions with individuals experiencing homelessness, focusing on referral and redirection to appropriate services rather than punitive measures. Officers shall coordinate with outreach teams to facilitate safe interactions, track locations of concern, and assist with welfare checks when necessary, in a manner that prioritizes dignity, respect, and community wellness.

H. Body Cameras

All security officers deployed in the SSD shall be equipped with functional and tamper-resistant body-worn cameras for the duration of their shifts. Cameras must be activated during all interactions with the public, in accordance with the Contractor’s body camera policy and applicable privacy laws.

The purpose of these devices is to enhance accountability, ensure transparency, and provide verifiable documentation of security operations. Video footage shall be securely stored on encrypted platforms and retained for a minimum of 90 days, or longer in cases involving active investigations or public complaints. Access to footage shall be limited to authorized personnel and may be shared with law enforcement agencies upon official request.

I. Reporting Requirements

The Contractor shall implement a robust reporting framework to ensure consistent documentation, performance tracking, and communication with City staff. Reporting shall include both quantitative and qualitative data reflecting service delivery, public safety impact, and community engagement. At minimum, the Contractor shall be responsible for the following:

1. Daily Activity Logs Security officers shall complete detailed daily logs capturing patrol locations, observed incidents, safety hazards, public disturbances, and notable interactions. Logs shall include timestamps, officer names, and a description of any actions taken. These records shall be submitted to the City by 10:00AM the following day.

2. Weekly Performance Reports By 4:00PM each Monday, the Contractor shall submit a comprehensive report for the prior week detailing:

o Total patrol hours delivered and breakdown by day of the week and time of day.

o Number and type of incidents logged (e.g., disorderly conduct, property damage, safety hazards).

o Trends in incident volume and response times.

o Geographic hotspots of recurring issues.

o A summary of all officer check-ins with businesses including the number of contacts made, types of issues reported, recurring concerns, and officer responses or referrals.

o A summary of all officer wellness checks, including the number of wellness checks, types of issues, recurring concerns, and officer response or referrals.

o A report summarizing all safety escorts including the number of escorts made and any trends with escort requests.

o A summary of all coordination activities with law enforcement and other security firms.

o Interactions with individuals experiencing homelessness, including any outreach team referrals.

o Status of equipment (body cameras, transportation devices) and any technical issues.

o Staffing summaries including shift coverage, vacancies, and officer training updates.

3. Special Incident and Complaint Reports Any significant public safety incidents, citizen complaints, or law enforcement escalations shall be documented and reported to the City within 12 hours. Reports shall include a factual summary, involved parties, officer response, and body camera footage references if applicable.

4. Weekly Status Meetings The Contractor shall designate one individual that shall serve as the primary point of contact for the duration of the Program. This individual shall provide comprehensive service status reports at weekly meetings (virtual) with the City and its representatives.

The City may require additional reporting information, metrics, meetings, and/or may adjust reporting intervals during the contract term to ensure alignment with program oversight needs.

The City shall not process or disburse any payments to the Contractor until all required reports have been submitted in full, in accordance with the reporting schedule outlined above. This includes daily activity logs and weekly performance reports, as applicable. Failure to submit timely and complete reports may result in delayed or withheld payment and may be considered a breach of contract subject to remedial action

J. Training and Certification Requirements

The Contractor shall ensure that all security personnel assigned to the Program meet the following minimum training and certification standards prior to deployment and maintain compliance throughout the contract term:

1. Licensure o The Contractor and its personnel must be licensed by the State of Minnesota in accordance with Minnesota State Statutes Chapter 326 and Section 364.09 and Administrative Rules 7506.0100-7506.2900, and comply with all other pertinent and related statutes, laws, ordinances and other regulations. In addition, the Contractor and its personnel must be licensed and in good standing with the State of Minnesota Board of Private Detectives and Protective Agent Services.

2. De-Escalation and Conflict Resolution Training o Completion of at least 4 hours of formal training in verbal de-escalation techniques, situational awareness, and non-violent conflict resolution.

3. Trauma-Informed and Behavioral Health Training o Training in trauma-informed care practices, including understanding behavioral health crises, PTSD, addiction, and effective response strategies.

4. First Aid and Emergency Medical Response o Valid certifications in First Aid and CPR from a nationally recognized provider (e.g., American Red Cross).

o Optional but recommended: Certification in the administration of Naloxone (Narcan) for opioid overdose response.

5. Implicit Bias and Cultural Competency o Completion of training in implicit bias, anti-racism, and culturally competent community engagement practices.

6. Body-Worn Camera Training o Training in the use, activation, data storage, and privacy protocols related to body-worn cameras, in compliance with applicable privacy laws and contractor policy.

7. Homeless Outreach and Referral Protocols o Instruction in non-punitive engagement and referral processes for individuals experiencing homelessness, including coordination with local outreach teams and service providers.

8. Incident Reporting and Documentation o Training in standardized incident documentation, daily logs, and communication with

City staff.

9. Use-of-Force Restrictions o Officers shall not carry or use weapons or physical restraints. Physical intervention is not permitted except in cases of self-defense or imminent harm.

The Contractor must maintain records of all required certifications and training completion for each officer. These records shall be made available to the City upon request. Non-compliance with training requirements may result in disqualification of personnel, withholding of payment, or contract termination.

Attachment B Proposal Cover Sheet

Contractor Information

Contractor Name:

Contractor Address:

Website (if applicable):

Primary Contact Name and Title::

Primary Contact Telephone:

Primary Contact Email Address:

Attachment C Uptown Special Service District Service Area Map

ATTACHMENT D

City of Minneapolis Terms and Conditions for Professional Services Contracts Under $175,000