Retail Lockbox Banking Services

The Wisconsin Retail Lockbox Banking Services multi-award vehicle provides comprehensive payment processing and financial services for state agencies and participating municipalities. The contract covers a wide range of services including remittance processing, mail pickup from postal lockboxes, check imaging, electronic deposit services, cash handling, and data transmission. Key services encompass processing both standard and exception payment items, with specialized capabilities for handling complex payment scenarios such as multiple payment coupons, damaged items, and electronic file transfers.

The contract is awarded to Deluxe Financial Services LLC, with a primary contract term initially running from April 1, 2021, through March 31, 2023, and subsequently extended through amendments. The vehicle covers the entire state of Wisconsin and includes a cooperative purchasing agreement that allows counties, cities, villages, towns, school districts, and other public bodies to utilize the contract. The contract features a detailed pricing structure with tiered payment processing fees, ranging from $0.0644 to $0.2461 per payment depending on volume, and includes additional services such as image archiving, data transmission, and professional services. The contract allows for annual pricing adjustments and provides comprehensive service level agreements with performance metrics for processing accuracy and speed.