Parenting Time Services (PTS)

The Arizona Master Agreement CTR077264, awarded to MIH Ventures LLC - Echelon Services, provides comprehensive Parenting Time Services for the Arizona Department of Child Safety. The contract covers supervised visitation and parenting time services across three primary counties: Maricopa, Pima, and Pinal. Services include facilitating supervised interactions between parents/guardians and children, comprehensive documentation, transportation support, and culturally appropriate visit management. The scope encompasses scheduling flexible visits, employing bilingual staff, utilizing language interpretation services, and implementing robust safety protocols to ensure child welfare during visitation encounters.

The master agreement is a state-level contract with MIH Ventures LLC as the prime contractor, executed by the Arizona Department of Child Safety, with a performance period from July 1, 2025, to June 30, 2027. The contract covers statewide service delivery, with an initial capacity of 35 referrals and plans to expand to 700 annual referrals across the three counties. MIH Ventures has committed to maintaining a dedicated workforce of 20 full-time equivalent employees, with operational hours extending from Monday through Friday, 9am to 5pm, and case aide visit hours spanning Sunday to Saturday, 8am to 9pm. While a specific total contract value is not explicitly stated, the company has structured its approach to provide flexible, comprehensive parenting time services with a focus on child safety and positive family interactions.