Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Department of Administration's Master Agreement CTR071996 is a statewide contract for Real-Time Captioning (CART) and Sign Language Interpreter Services, providing comprehensive accessibility solutions for deaf, hard of hearing, deafblind, and speech-impaired individuals. The contract covers a wide range of interpreting services including in-person sign language interpretation (general, legal, provisional, and educational), oral interpreting, video remote interpreting, platform interpreting, tactile interpreting, low vision services, cued speech transliteration, and real-time captioning. These services are designed to support various settings such as business meetings, personnel training, legal proceedings, educational environments, medical appointments, correctional facilities, and religious services, ensuring compliance with the Americans with Disabilities Act.

The master agreement is awarded to Horn Interpreting Services Inc. (doing business as AZ Freelance Interpreting) and is effective from June 1, 2024, with an initial contract period of twelve months and potential extensions up to five years. The contract covers the state of Arizona and is available to state agencies, boards, commissions, universities, and Participating Members of the State Purchasing Cooperative. The estimated annual contract value ranges between $2 to $3 million, with pricing structured around hourly and per-minute rates for different service types. Key pricing includes in-person interpreting rates from $95 to $125 per hour, video remote interpreting at $2.50 per minute, and real-time captioning at $140 per hour, with additional charges for after-hours, short notice, and specialized interpreting requirements.