Maintenance and Repair for Commercial Kitchen Equipment and Food Service Appliances

The Arizona Department of Economic Security (DES) Master Agreement CTR054655 is an Indefinite Delivery Vehicle (IDV) focused on maintenance and repair services for commercial kitchen equipment and food service appliances. The contract enables procurement of comprehensive service and repair solutions for kitchen equipment across various state and government facilities. Specific services include maintenance, repair, and servicing of commercial kitchen fixtures, dining and serving line equipment, food service appliances, and related infrastructure, with coverage spanning statewide locations and various equipment types.

The master agreement is awarded to Encore One LLC - General Parts and Service LLC, with an initial award date of October 18, 2021, and multiple contract extensions through November 17, 2025. The contract provides statewide service coverage for Arizona, with a master agreement contract type that allows flexible procurement. Pricing is structured with hourly labor rates ranging from $82-$92 during regular business hours and $123-$138 for after-hours work. The contract has been amended multiple times to extend performance periods and includes provisions for potential rate adjustments, with sub-contractors like Riviera Maintenance added to enhance service capabilities.