EMS - CI, Emergency Medical Services (EMS) and Hospital Information Registry System

The Master Agreement CTR053289, awarded to ImageTrend LLC by the Arizona Department of Health Services, provides a comprehensive software and services solution for Emergency Medical Services (EMS) and Hospital Information Registry Systems. The contract enables procurement of advanced digital platforms including the Continuum software, Elite EMS platforms, Health Information Hub, and License Management System (LMS). These services support statewide EMS data collection, electronic patient care reporting, analytics, system integration, and regulatory compliance across Arizona's 15 counties and 22 tribal nations. Key capabilities include NEMSIS certification, data transmission, secure record management, training, and technical support for healthcare information technologies.

The IDV was originally executed on August 17, 2021, with ImageTrend LLC as the prime contractor, and has been extended through August 16, 2026, with multiple contract amendments. The contract is a state-level, Competition Impracticable (CI) master agreement covering Arizona, with a total not-to-exceed amount of $1,518,303.14. The contract type is a master Software-as-a-Service (SaaS) agreement, providing enterprise licensing for EMS agencies, data management, and information exchange services. Pricing is structured with annual fees for hosting, support, implementation, and custom development, with incremental cost adjustments reflecting system enhancements and expanded functionalities over the contract's lifecycle.