IT Software and Service

This California Multiple Award Schedule (CMAS) Indefinite Delivery Vehicle (IDV) focuses on providing comprehensive IT software and service solutions, specifically targeting telecommunications and call management technologies. The contract covers a range of advanced communication systems, including interactive voice response software, voice mail systems, call management systems, automatic call distributors (ACD), and interactive voice recognition equipment. These technologies are designed to support government agencies in improving communication infrastructure, enhancing customer service capabilities, and streamlining telecommunications operations across various organizational settings.

The IDV is awarded to TTEC Government Solutions LLC and is administered by the California Department of General Services (DGS) Statewide Procurement division. The contract has a performance period from January 6, 2023, to December 21, 2026, providing California state and local government entities with a standardized procurement mechanism for specialized communication technology solutions. This CMAS contract leverages multiple UNSPSC and NIGP codes to categorize eligible products and services, ensuring a broad yet structured approach to procurement of telecommunications and software systems for governmental organizations within the state of California.