Cisco SmartNet provides essential support for our Cisco network infrastructure, including 24/7 access to Cisco TAC, advance hardware replacement…
State & local contract award Texas Awarded
- Contract number
- 10415
- Awardee
- Gain Innovation
- Contracting organization
- Not on record
- Contract amount
- Not on record
Award facts
- UNSPSC codes
- 83112400 Switched dial up and leased dedicated line circuit telecommunications services
- 83112600 Customer access
- 83111511 Frame relay telecommunications service
- 83112304 Ocx optical carrier service
- 83112404 Multi point analog telecommunications circuit
- 83112405 Point to point analog telecommunications circuit
- 83112406 DSL digital subscriber line
- 83112605 External international lines
- 83112200 Enhanced telecommunications services
- 81111708 Telecommunications planning services
Show all 45
- 81161715 Managed infrastructure service providers
- 83111602 Satellite or earth communication systems services
- 83111802 Closed circuit television services
- 83112203 VPN virtual private network managed network services
- 83112204 X75 managed network services
- 83112401 High speed circuit switched dial up services
- 83112502 Terrestrial backbone capacities
- 83112504 Indefeasible rights of use IRU for submarine cable or terrestrial cable systems
- 83112505 Crossconnection functionality
- 81161712 Network voice service
- 81161716 IT non outsourced voice services
- 81161717 IT non outsourced data network
- 83112303 Wave division multiplexing WDM
- 83112402 ISDN integrated services digital network services
- 83112501 Submarine cable capacities and submarine cable PoP to PoP capacities
- 83112506 Directional radio backbone capacity technical infrastructure service
- 83112606 Directional radio capacity customer access service
- 83110000 Telecommunications media services
- 81161700 Telecommunication Services
- 83112300 Fiber telecommunications services
- 83112500 Backbone capacities
- 83121700 Mass communication services
- 81161713 Aeronautical fixed telecommunication network/Aeronautical telecommunications network services
- 83111601 Telecommunication signal enhancement network services
- 83112201 ATM asynchronous transfer mode managed network services
- 83112202 Frame relay public managed network services
- 83112205 X25 managed network services
- 83112301 Dark fiber
- 83112302 Dense wavelength division multiplexing DWDM
- 83112403 Point to point digital telecommunications circuit
- 83112503 Rights of way for transit for half circuit systems, DDPs and admin lease
- 83112601 Local loop capacities
- 83112602 Domestic leased lines
- 83112603 International access lines
- 83112604 Dial access services
Updated .
About this award
Gain Innovation has been awarded a contract by the State of Texas, effective September 1, 2026, to provide Cisco SmartNet support services. The contract encompasses essential maintenance and support for Cisco network infrastructure, including 24/7 access to Cisco Technical Assistance Center (TAC), advance hardware replacement provisions, and ongoing software and security updates. These services are classified under multiple telecommunications service categories, including switched dial-up and leased dedicated line circuit telecommunications services, customer access, frame relay telecommunications service, Optical Carrier (OC) service, and multi-point analog telecommunications circuits, with procurement coding under Telecommunication Services (Not Otherwise Classified).
The SmartNet coverage is designed to minimize operational downtime and ensure rapid issue resolution for the state's network systems while maintaining current security patches and vulnerability protections. The contract supports business continuity and network security across core state functions by providing cost-effective preventive maintenance and support in lieu of emergency hardware replacements at full replacement cost. Specific contract value, annual value, cumulative value, and contract performance period information were not provided in the available documentation. The location of performance and specific state organization responsible for the contract award were also not specified in the materials reviewed.
Description
Cisco SmartNet provides essential support for our Cisco network infrastructure, including 24/7 access to Cisco TAC, advance hardware replacement, and ongoing software/security updates. This coverage minimizes downtime risk, ensures rapid issue resolution, and keeps our systems patched against vulnerabilities.
Without SmartNet, any hardware failure would mean full-price replacement costs and delayed shipping — far more costly and disruptive than the annual service fee. Given our reliance on this equipment for [core business function], maintaining active coverage is critical to business continuity and network security.
Quick answers
Who was awarded contract 10415?
Contract 10415 was awarded to Gain Innovation in Texas on September 1, 2026.
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