Customer experience research blanket purchase agreement (BPA); gathering quantitative and qualitative customer data through surveys, focus groups, and other standard market research methods.
Active Blanket Purchase Agreement Awarded Last action
- Contract number
- 2043FY26A00012
- Awardee
-
Technical Assent, LLC UEI TQL1KP1SVQZ5
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 2 $105,659 obligated
Award facts
- Opportunity
-
- 2043FY25Q00045 Solicitation number
- Combined order value
-
- $470,709 Current, with exercised options
- $562,293 Potential, with all options
- Last date to order 10% complete
- IDV ceiling <1% used
- $22,107,248.00
- Maximum order
- $22,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
Technical Assent, LLC, a service-disabled veteran-owned small business headquartered in Arlington, Virginia, was awarded a multiple-award Blanket Purchase Agreement by the Internal Revenue Service on April 1, 2026, to provide customer experience research services. The contract, with a ceiling value of $22.1 million and a period of performance through September 30, 2031, establishes a framework for gathering quantitative and qualitative customer data through surveys, focus groups, and other standard market research methodologies. This BPA enables the IRS to conduct systematic customer experience research to inform service improvements and organizational decision-making across agency operations. The contract was awarded without set-aside restrictions, allowing the IRS to leverage Technical Assent's expertise in human-centered design and customer experience strategy, disciplines in which the firm has demonstrated substantial capability across multiple federal agencies.
Under this vehicle, Technical Assent will support the IRS's research and analytical needs by executing task orders that require the design and implementation of customer feedback collection mechanisms, data analysis, and insights generation. The firm's experience spanning the Department of Veterans Affairs, Department of Labor, and Department of Agriculture positions it to effectively manage complex research initiatives and translate customer feedback into actionable recommendations. As a multiple-award BPA, this contract may operate alongside other awarded vendors, enabling the IRS to distribute research requirements based on specific project needs and vendor capabilities. The engagement reinforces the IRS's commitment to understanding constituent needs and enhancing service delivery through evidence-based customer experience improvements over the five-year performance period.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Large business & international (LB & i) domestic customer satisfaction surveys | Internal Revenue Service | $84,715 | |
| Large business & international (LB & i) international customer satisfaction surveys | Internal Revenue Service | $20,944 |
Quick answers
Who was awarded contract 2043FY26A00012?
2043FY26A00012 was awarded to Technical Assent, LLC by Internal Revenue Service (Department of the Treasury) on April 1, 2026.
How much is contract 2043FY26A00012 worth?
Orders under 2043FY26A00012 have obligated $105,659. Their combined current value, with exercised options, is $470,709. Their combined potential value, with all options, is $562,293. 2043FY26A00012's own ceiling is $22,107,248. A single order can be worth up to $22,000,000.
How many orders have been placed under contract 2043FY26A00012?
2 orders have been placed under 2043FY26A00012, the latest on July 8, 2026.
Who can order from contract 2043FY26A00012?
2043FY26A00012 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
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