Virtual Recruiting Center
The Mission and Installation Contracting Command at Fort Knox intends to issue a solicitation to award a firm-fixed-price contract to provide operational support services to the United States Army Recruiting Command's Virtual Recruiting Center located at Fort Knox, Kentucky. The contractor shall provide all resources including personnel, equipment, supplies, facilities, transportation, tools, materials and supervision. The period of performance includes a 30-day phase-in period from October 26, 2020 through November 27, 2020, followed by a base period of 11 months and four 1-year option periods. The anticipated posting date for the solicitation is January 21, 2020, with a closing date of February 19, 2020.
This requirement is designated as a 100% set-aside for Service-Disabled Veteran Owned Small Businesses and will be conducted under NAICS code 561422 with a small business size standard of $15,000,000. The Virtual Recruiting Center provides services to five components: lead refinement, processing, sustainment, in-service recruiting, and social media teams.
PANMCC19P0000036489 Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston
11/20/19, 8:06 AM VIRTUAL RECRUITING CENTER (VRC)
This solicitation seeks proposals to provide Virtual Recruiting Center Support Services for the U.S. Army Recruiting Command located at Fort Knox, Kentucky. The Mission and Installation Contracting Command will award a single firm-fixed-price contract to operate components for lead refinement, processing, sustainment, in-service recruiting support, and social media management. Proposals are due April 28, 2020, with questions due by April 14, 2020. Evaluation will consider technical approach, past performance, and price. The period of performance is a 30-day phase-in from October 26 to November 27, 2020, followed by an 11-month base period and four 1-year option periods.
This is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses. The NAICS code is 561422 for Telemarketing Bureaus and Other Contact Centers with a small business size standard of $15 million. The place of performance is Fort Knox, Kentucky. The contractor shall provide all resources including personnel, equipment, supplies, facilities, transportation, tools, materials, and supervision to operate the Virtual Recruiting Center's lead refinement, processing, sustainment, in-service recruiting, and social media teams.
W9124D20R0009 Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston
4/8/20, 10:06 AM Virtual Recruiting Center
This Pre-Solicitation Notice seeks information from small businesses to support setting aside the requirement for operational support services to the U.S. Army Recruiting Command Virtual Recruiting Center located at Fort Knox, Kentucky. The U.S. Army Materiel Command Mission and Installation Contracting Command requires a contractor to provide personnel, equipment, facilities and other items to operate the Center, including conducting lead refinement, customer service support, application processing assistance, and responding to inquiries through multiple communication platforms. Responses are requested by October 28, 2019 and must include details on capability and experience on similar requirements, a draft staffing plan, and recommendations to improve competition in order to determine if the requirement can be set aside for small businesses.
The anticipated requirement is set aside for Service-Disabled Veteran-Owned Small Businesses. The NAICS code is 561422 for telemarketing bureaus and other contact centers with a small business size standard of $15 million. The current contractor providing these services is under contract number W9124D-18-C-0003. A continuing need is expected but no award values or timelines are specified. Interested parties must submit responses by the October 28th deadline in order to support setting aside the follow-on requirement for small businesses.
W9124D-20-R-0009 Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston
10/16/19, 2:18 PM VIRTUAL RECRUITING CENTER (VRC)
The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston awarded a contract to NORTH SOUTH CONSULTING GROUP, LLC on October 26, 2020 to provide virtual recruiting center services as a Service-Disabled Veteran-Owned Small Business set aside opportunity. The contract, numbered W9124D20C0016, was awarded for $22,978,598.44 to support recruiting efforts through an online platform.
W9124D20C0016 Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston
9/1/20, 7:36 AM VIRTUAL RECRUITING CENTER (VRC)
This pre-solicitation notice seeks operational support services for the United States Army Recruiting Command Virtual Recruiting Center. The procuring agency is the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston. Key requirements include refining over 96,000 leads per month, responding to all inquiries within one hour, achieving a 34% contact rate, and providing lead refinement, processing, customer service and recruit sustainment through call centers, online chat and social media platforms. Evaluation criteria are not specified, though the contractor must meet performance standards for lead contact and response times. The deadline for proposals is January 20, 2020.
The opportunity is set aside for Service-Disabled Veteran-Owned Small Businesses. The NAICS code is 561440 and PSC code is R499. The performance work statement was issued under solicitation number W9124D-20-R-0009. Key details include responding to inquiries the same day received and mentoring future soldiers. Budget details are unspecified, though the period of performance is not provided and the government will provide office space, supplies, phones and authorized software to the contractor.
W9124D-20-R-0009 Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston
11/7/19, 10:43 AM