Virtual Case Management Services

The North Dakota Department of Health and Human Services Office of Refugee Services is seeking to make a noncompetitive purchase for Virtual Case Management (VCM) services targeting refugee-eligible clients across the state. The procurement aims to secure comprehensive support services for approximately 60 cases during the federal fiscal year from October 1, 2025, through September 30, 2026, with potential for two 12-month renewals. Specific service deliverables include housing assistance, health service connections, public benefits applications, employment program referrals, and cultural orientation. The selected vendor must provide multilingual case management services, with capabilities in nine languages beyond English. The procurement method is a noncompetitive purchase, with the International Rescue Committee (IRC) identified as the preferred sole source provider based on their demonstrated success in delivering VCM services nationally and in North Dakota. Interested vendors are permitted to submit alternative proposals by July 31, 2025, at 12:00 PM CT through the State Procurement Online system, with the submission deadline serving as the primary evaluation point for potential alternative providers.

The procurement appears to have no specific set-aside designations or restrictions on responding organizations, though the requirements suggest a specialized provider with extensive refugee support expertise. The IRC has been selected based on their previous successful pilot of VCM services during Operation Allies Welcome and recognition by refugee health and resettlement organizations. The contract is valued at $87,000 for the initial term, which represents a significant cost reduction compared to previous in-person case management approaches that would have cost approximately $300,000 for three case managers. The virtual service model allows for more efficient and cost-effective service delivery while maintaining comprehensive support for refugee populations. The procurement allows for potential alternative proposals, indicating some flexibility in vendor selection despite the apparent preference for the IRC. The statewide scope of services requires the selected vendor to have robust technological infrastructure and the capability to provide remote case management across North Dakota's diverse geographic regions.