ND DOCR Client Management System

The North Dakota Department of Corrections and Rehabilitation (ND DOCR) is conducting a Request for Information (RFI) to gather vendor insights for a comprehensive Client Management System (CMS) replacement. The procurement seeks to replace a 25-year-old existing system by soliciting virtual strategy discussions with suppliers experienced in client, offender, or jail management systems. The primary objectives include consolidating 36 disparate systems, improving self-service reporting, enhancing staff access to client information, enabling better employee experiences, improving staff collaboration, reducing data entry, and increasing system flexibility for evolving rehabilitation programs. Vendor discussions will focus on core system modules, integration capabilities, unique system features, implementation timelines, and potential system costs. The RFI process will involve virtual online discussions scheduled for August 22 and August 25, 2025, with the first five suppliers to submit a request, and the state plans to issue a formal Request for Proposal (RFP) within six months. The due date for this opportunity is August 7, 2025, with the goal of developing a clear and efficiently administered solicitation for a modern client management system.

The RFI does not specify explicit set-aside designations or restrictions on responding organizations. The current ND DOCR technology environment involves 36 different systems that will require integration or replacement with the new CMS, presenting a complex technological landscape for potential vendors. No incumbent vendors are specifically mentioned in the documentation, and no precise budget range or award value is provided in the available materials. The state is not requesting formal written responses and will not reimburse suppliers for participation in the virtual strategy discussions. The procurement appears open to technology vendors with demonstrable experience in client management systems across corrections, offender management, or jail management domains. Interested suppliers will need to demonstrate capabilities in system consolidation, integration, reporting, and adaptable technological solutions that can meet the evolving needs of a corrections and rehabilitation department.