USAFOODSAFETY Maintenance

The West Virginia Department of Agriculture, procuring through the West Virginia Purchasing Division via Agency Request for Quote (ARFQ) 1400 AGR2700000005, is requesting quotations for maintenance, support, and upgrade/installation services for the USAFoodsafety application, with quotations due September 30, 2026 at 11:30 a.m. and a vendor question deadline of September 24, 2026.

To qualify, vendors must demonstrate at least three years of direct maintenance and support experience with the USAFoodsafety application and three years of experience working in USAFoodsafety source code. Vendors must also hold preferred vendor status with the Association of Food and Drug Officials (AFDO), to be provided upon request.

The scope includes baseline Tier 1 support consisting of a minimum of 50 hours of support with a single point of contact for issue tracking and resolution, available 8:00 a.m. to 5:00 p.m. EST on business days. The maintenance and support period extends through June 30, 2027. All contract items must be delivered within 60 working days of receiving a purchase order or notice to proceed to 163 Gus R. Douglass Lane, Charleston, West Virginia 25312, F.O.B. destination.

Award will be determined on a lowest overall total cost basis. The apparent successful vendor must maintain Commercial General Liability Insurance of at least $1,000,000 per occurrence. Vendor default provisions include failure to provide items meeting specifications, failure to comply with applicable laws and regulations, and failure to remedy deficient performance upon request, with remedies available including immediate contract cancellation. Pricing must be firm for the life of the contract unless otherwise authorized. Vendors must submit bids electronically through wvOASIS and acknowledge all addenda issued prior to solicitation opening. The contract is contingent upon legislative appropriation or other available funding.