Upgrade/expansion of existing database

The State of South Carolina's Office of Regulatory Staff has issued a Request for Proposal (RFP) under solicitation number 5400019246 for an upgrade and expansion of an existing database, specifically targeting implementation of Microsoft Dynamics 365 CRM. The project requires developing a comprehensive database solution that can accommodate approximately 50 additional transactions, 60 tables, and 800 fields, with capabilities to create employee user interfaces, custom reporting, and web-based interfaces for regulated utility providers. Key deliverables include system integrations with SCEIS and the Online Decal Payment System, automated email alerts, customized user training, and ongoing maintenance support. Vendors must be Microsoft-certified with Gold or Silver partner status and demonstrate technical proficiency in database development and implementation. The solicitation requires proposal submission by March 24, 2020, at 11:00 AM EDT through the state's procurement website, with a pre-bid telephone conference held on February 21, 2020. Proposals will be evaluated using a weighted scoring system: Technical Proposal (45 points), Qualifications (30 points), and Price/Business Proposal (25 points), with award anticipated on April 17, 2020.

The RFP does not specify specific set-aside designations for disadvantaged enterprises or small businesses. All vendors must be registered in the South Carolina Enterprise Information System (SCEIS) vendor registration system and maintain comprehensive insurance coverage, including $1,000,000 in commercial general liability and cyber liability insurance. The contract term is structured for five years, beginning April 15, 2020, and ending April 14, 2025, with an initial one-year term and four optional one-year renewal periods. While specific budget ranges are not explicitly detailed, the cost sheet indicates provisions for customization, implementation, training, and maintenance services across the contract period, with estimated training for 40 users and maintenance services of 50 hours annually. Contractors must demonstrate ability to deliver and implement the system within 12 months, provide technical support within two hours of request, and conduct onsite user and administrator training within two weeks of implementation.