Towing Dispatch and Services for MSP- Statewide

The Michigan Department of Technology Management and Budget is seeking a statewide contractor to provide comprehensive towing dispatch and services for the Michigan State Police (MSP), covering seven districts across the Lower Peninsula. The procurement aims to establish a 24/7/365 GPS-enabled dispatch system that will coordinate towing services, manage a roster of approved towing providers, and handle vehicle storage and customer support. Key deliverables include implementing a "closest wrecker" dispatch mechanism, tracking service provider performance, maintaining secure storage facilities, and establishing standardized pricing across districts. Bidders must submit detailed pricing worksheets specifying rates for various services such as basic road service, towing, recovery, storage, and additional labor charges. The RFP requires technical proposals to score at least 80 points across evaluation criteria including Statement of Work (55%), Vendor Questions (20%), and Conflict of Interest Attestation (25%). Key dates include a pre-proposal meeting on January 13, 2025, questions due by January 16, 2025, and proposals due by February 20, 2025, with an anticipated contract start date of April 1, 2025, for an initial three-year term with potential five one-year renewals.

The solicitation includes specific restrictions preventing bidders from owning or operating any towing-related entities within Michigan to avoid conflicts of interest. The state encourages participation of Michigan-based Geographically Disadvantaged Business Enterprises (GDBE), requiring contractors handling over 20% of deliverables through subcontractors to award at least 20% of that work to GDBE firms. Historical usage data indicates 27,207 total vehicle tows in 2024, with the highest volume in the 2nd and 6th Districts, primarily for crash-related incidents. While the state will not directly pay for services, the contractor will establish pricing mechanisms where vehicle owners are charged consistent rates within each district. The contract includes provisions for potential 1% administrative fees when utilized by MiDEAL members and other states, and includes liquidated damages of $5,000 plus $100 per day for service performance failures. Though a specific contract value is not explicitly stated, the extensive service requirements and statewide scope suggest a significant procurement opportunity with potential for substantial administrative and service revenues.