SW-PORFP (SBR) Qualtrics Licensing Upgrade

The Maryland Department of Health, Behavioral Health Administration is requesting proposals for a Qualtrics XM for Customer Experience software licensing upgrade under a Small Business Reserve (SBR) procurement, with proposals due August 17, 2026 at 2:00 p.m. local time. This procurement is limited to certified small business vendors meeting Maryland's statutory requirements and Master Contractors already awarded contracts under the COTS 2012 Master Contract (060B2490021).

The scope is a capacity upgrade to Qualtrics XM for Customer Experience (CX) Foundational Interactions software, increasing allowable data records and responses from 20,000 to 60,000 by purchasing 40,000 additional records. The software tier is Professional with unlimited enterprise professional users. Deliverables are due by August 31, 2026. Place of performance is MDH-Behavioral Health Administration, 55 Wade Avenue, Vocational Rehabilitation Building, Catonsville, Maryland 21228.

The contract term runs 12 months from May 20, 2026 to May 19, 2027. Award will be made to the certified lowest bidder with conformance to specifications. All submissions must include the Manufacturer's Suggested Retail Price (MSRP), and bidders must provide new and unused software with estimated ship dates. Pricing must remain valid for 90 days post-bid due date. All bids must be submitted through the State's eMaryland Marketplace Advantage (eMMA) e-Procurement system. SaaS products are subject to the Data Use Agreement in Attachment Y. Invoices must be submitted to MDH-Behavioral Health Administration fiscal department within 30 days of acceptance for one-time pricing items and annually for annual pricing items.

Primary contact: Jessica Wakefield.