COTS2012PORFPT_Qualtrics Software BHRI FY27 Upgrade_8.7.26.pdf

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

Revised 090624

Section 1 –General Information

PORFP Number:

(eMMA BPM Number)

M00P7600885

BPM058313

PORFP Type:

Fixed Price

Functional Area/s (FA) for this PORFP:

☒ FA I – COTS Software ☐ FA II – Installation and Training Services ☐ FA III – Manufacturer's Software Maintenance

Manufacturer Name

Qualtrics LLC/Qualtrics International

Designated Small Business Reserve?(SBR):

Yes

PORFP Issue Date:

mm/dd/yyyy

8/7/2026 PROPOSAL DUE

DATE AND TIME:

8/17/2026 at 2:00 p.m. Local Time

Place of Performance: MDH-Behavioral Health Admin. Attn: Jessica Wakefield, 55 Wade Avenue, Voc. Rehab. Bldg., Catonsville, Maryland 21228

Special Instructions:

Small Business Reserve (SBR) Procurement

This is a Small Business Reserve Procurement for which the award will be limited to certified small business vendors. Only businesses that meet the statutory requirements set forth in State Finance and Procurement Article, §§14-501—14-505, Annotated Code of Maryland, and that are certified by GOSBA Small Business Reserve Program are eligible for the award of a contract.

Information on eligibility for the SBR program is available on the following website:

https://gomdsmallbiz.maryland.gov/Pages/sbr-program.aspx

Information on the SBR Vendor Registration processes is available on the following website:

https://gomdsmallbiz.maryland.gov/Pages/SBR- Registration.aspx

LIMITED TO MASTER CONTRACTORS

Only Master Contractors that are awarded a contract under the

Commercial Off-the-Shelf Software (COTS 2012), 060B2490021, are eligible to submit a bid in response to this https://gomdsmallbiz.maryland.gov/Pages/sbr-program.aspx https://gomdsmallbiz.maryland.gov/Pages/sbr-program.aspx https://gomdsmallbiz.maryland.gov/Pages/SBR-Registration.aspx https://gomdsmallbiz.maryland.gov/Pages/SBR-Registration.aspx PORFP Editing Notes To edit the document, go to Developer > Restrict Editing and Stop Protection of the document.

Once you have completed the document, delete all comments so they don't appear on your final draft PORFP.

James T. Yoe Add issue date secondary competition Purchase Order Request for Proposal

(PORFP). A current Master Contractor under the named contract may submit an LOA with their bid to be considered for the award.

BID SUBMISSION INSTRUCTIONS

Purchase Order Request for Proposal (PORFP) responses will only be accepted through the State's eMaryland Marketplace Advantage (eMMA) e-Procurement system.

Instructions on how to submit proposals electronically can be found at, under Vendor Instruction:

https://mdprocurement.freshdesk.com/support/solutions

SPECIAL REQUIREMENTS

1. The Department reserves the right to purchase more or less than the specified quantity to the extent limited by funding.

Charges that are multiple years shall be provided at a per-year price.

2. Purchase new and unused software.

3. The Master Contractor shall not impose a restocking fee if an item is returned due to damage or incorrect product shipped.

4. The Master Contractor must provide the estimated ship date/lead time for each item listed in the PORFP.

5. Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

6. The Master Contractor must be an authorized reseller for the Manufacturer named in Section 1. The state reserves the right to request a Letter of Authorization (LOA) from the Manufacturer or Distributor.

7. The Master Contractor must include a screenshot of the Manufacturer's Suggested Retail Price (MSRP) with the bid.

8. Bids must be received by the due date and time listed in the solicitation. Bids that are not received by the due date and time will not be accepted.

9. A "No Bid" form must be completed and submitted by the bid due date and time if your firm elects not to bid.

10. Master Contractors must ensure that the proposed COTS software is virus free.

11. Master Contractors shall furnish all agreements and terms and https://mdprocurement.freshdesk.com/support/solutions PORFP Editing Notes Any additional requirements should be added after this section.

conditions the Master Contractor expects the State to sign or to be subject to in connection with or in order to use the products or to be provided under this PORFP. This includes physical copies of all agreements referenced and incorporated in primary documents, including but not limited to any software licensing agreement for any software proposed to be licensed to the State (e.g., EULA, Enterprise License Agreements, Professional Service agreement, Master Agreement) and any Acceptable Use Policy (AUP). The State is not bound to an agreement or any terms and conditions not provided in a Master Contractor’s Proposal and no action of the State, including but not limited to the use of any such software, shall be deemed to constitute acceptance of any such agreements or terms and conditions and any such agreement, terms or conditions are void ab initio and unenforceable against the State.

12. Software-as-a-Service (SaaS) Products and contracts are subject to the Additional Terms and Conditions specified in Attachment Y - Data Use Agreement.

Security Requirements (if applicable):

N/A

Invoicing Instructions:

Send invoice to MDH- Behavioral Health Administration, Attn.

Jessica Wakefield, 55 Wade Avenue, Dix Building Catonsville, Maryland 21228 or e-mail to (bha-fiscal.invoices@maryland.gov) and (jessica.wakefield2@maryland.gov)

An invoice not satisfying the requirements of a Proper Invoice (as defined at COMAR 21.06.09.01 and .02) cannot be processed for payment. To be considered a Proper Invoice, invoices must include the following information without error:

1) Contractor name and address;

2) Remittance address;

3) Federal taxpayer identification (FEIN) number, social security number, as appropriate;

4) Invoice period (i.e., the time period during which services covered by invoice were performed);

5) Invoice date;

6) Invoice number;

7) State-assigned Contract number;

8) State-assigned (Blanket) Purchase Order number(s);

9) Goods or services provided;

10) Amount due; and

11) Any additional documentation required by regulation or the

Contract.

For items of work for which there is one-time pricing, those items shall be billed within 30 days of acceptance.

mailto:bha-fiscal.invoices@maryland.gov mailto:bha-fiscal.invoices@maryland.gov

For items of work for which there is annual pricing, items shall be billed annually. The first year's invoice shall be billed within 30 days of contract start. Each additional year shall be billed on the anniversary of the first year's invoice.

Section 2 – Agency Point of Contact (POC) Information

Agency / Division Name: MDH/Behavioral Health Administration Agency POC Name: Crystal Hack Agency POC

Phone Number:

410-627-6814

Agency POC E-mail Address:

crystal.hack@maryland.gov Agency POC Fax:

N/A

Agency POC Mailing Address:

55 Wade Avenue, Dix Bldg., Catonsville, MD. 21228

Section 3 – Delivery Address / Work Site POC Information (if different from above)

Agency On-site Contact Name:

James T. Yoe Agency On-site Phone Number:

240-444-7262

Agency On-site E-mail Address:

James.yoe@maryland.gov Agency On-site Fax:

Agency On-site Address: 55 Wade Avenue, Voc. Rehab. Bldg., Catonsville, MD. 21228

Section 4 – Scope of Work

FA I – COTS Software

(Provide product specifications below. If some or all specifications are unknown, Master Contractors may propose products based on a detailed description in the

Business Need / Required Functionality field*) *Business Need / Required Functionality

Upgrade of software licenses, increase of 40,000 additional responses, for Desktop Commercial Off the Shelf Software -

QUALTRICS CoreXM Software / Accounts for Qualtrics

CoreXM

Software / 12 months / is 5-20-2026 TO 5-19-2027

DESCRIPTION: PROFESSIONAL - RESPONSES: UP TO

60,000 - ENTERPRISE PROFESSIONAL - USERS:

UNLIMITED

Product Name

Product

Description

Version

Release

Quantity of Licenses

Due Date mm/dd/yyyy

1. QUALTRICS

CORE XM

Qualtrics XM for Customer Experience - CX Foundational Interactions (40,000 - Additional Interactions)

See attached Specifica-tions

August 31, FA II – Installation and Training Services (Provide a detailed description of required services and deliverables)

Installation / Training Services

Deliverables

Start Date mm/dd/yyyy

End Date

FA III - Manufacturer's Software Warranty / Maintenance (Provide a detailed description of warranty / maintenance requirements and deliverables)

Warranty / Maintenance

Requirements

Deliverables

Start Date

End Date

Section 5 – Evaluation Criteria

1. Conformance to specifications.

2. Certified Lowest Bidder

3. Must submit MSRP with response

Basis for Award Recommendation The agency Point of Contact listed in Section 2 will recommend the award to a responsive and responsible Master Contractor that provides the most advantageous offer considering the price and evaluation factors above. The agency Point of Contact will initiate and deliver a PO to the selected Master Contractor.

All awards from this PORFP shall comply with the requirements of COMAR 21.05.13.06.

NO BID NOTICE/VENDOR FEEDBACK FORM

To help us improve the quality of State solicitations and to make our procurement process more responsive and business-friendly, please provide comments and suggestions regarding this solicitation. Please return your comments with your response. If you have chosen not to respond to this solicitation, please e-mail or fax this completed form to the attention of the Agency Point of Contact listed in Section 2.

Title: Commercial Off-the-Shelf Software 2012 (COTS 2012) Solicitation No: 060B2490021

PORFP:

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

• Other commitments preclude our participation at this time.

• The subject of the solicitation is not something we ordinarily provide.

• We are inexperienced in the work/commodities required.

• Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

• The scope of work is beyond our present capacity.

• Doing business with the State is simply too complicated. (Explain in REMARKS section)

• We cannot be competitive. (Explain in REMARKS section)

• The time allotted for the completion of the Bid is insufficient.

• Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory. (Explain in REMARKS section)

• Other: _________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express concerns, please use the REMARKS section below.

REMARKS: _________________________________________________________________

Offeror Name: ________________________________ Date: _______________________

Contact Person: _________________________________ Phone (____) _____ - ________

Address: _________________________________________________________________

E-mail Address:____________________________________________________________