Qualtrics XM Software Record Updgrade .docx.pdf
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- Attached to
- SW-PORFP (SBR) Qualtrics Licensing Upgrade
- Solicitation number
- BPM058313
- Issued by
- Maryland
About this file
This document is a software upgrade specification for the State of Maryland regarding a Qualtrics XM licensing upgrade. The upgrade is designed to increase the allowable number of data records and customer experience interactions from a maximum of 20,000 to 60,000 responses, representing an additional 40,000 interactions. The procurement is for Qualtrics XM for Customer Experience (CX) Foundational Interactions software with unlimited enterprise professional users. The contract term runs for 12 months from May 20, 2026, to May 19, 2027.
The upgrade pertains to the Professional tier of Qualtrics XM for Customer Experience, which will support up to 60,000 responses with unlimited professional users. This is a records/response capacity expansion rather than a new software implementation, addressing Maryland's need to scale its customer experience management capabilities within the existing system infrastructure.
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Other files
| File | Type | Posted |
|---|---|---|
| COTS2012PORFPT_Qualtrics Software BHRI FY27 Upgrade_8.7.26.pdf |
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Text version
Qualtrics XM Software Record/Response Upgrade Specifications
Qualtric XM for Customer Experience - CX Foundational Interactions (40,000 - Additional Interactions)
Software / 12 MONTHS / 5-20-2026 TO 5-19-2027
DESCRIPTION: Upgrade number of allowable Qualtrics Responses/interactions from maximum of 20,000 to 60,000, increase of 40,000 additional responses
PROFESSIONAL - RESPONSES: UP TO 60,000 - ENTERPRISE PROFESSIONAL
- USERS: Unlimited
File details come from the government source that posted it. Updated .