Strategy Execution & Performance Management Platform

Carroll County Health Department (CCHD) in Maryland is requesting proposals for a Strategy Execution and Performance Management Platform, with proposals due September 23, 2026. The platform must integrate strategic planning, performance management, and organizational alignment—particularly to support Public Health Accreditation Board (PHAB) accreditation.

The scope requires a centralized software solution that consolidates the Strategic Plan, Community Health Improvement Plan (CHIP), Community Health Needs Assessment (CHNA), Quality Improvement Plan, and Performance Management Plan. Core functionality must include configurable plan hierarchies with PHAB domain alignment, KPI tracking and performance measurement, workflow automation, leadership-ready reporting and dashboards, cross-departmental collaboration, and integration with Google Workspace and existing CCHD infrastructure. Vendors must demonstrate experience implementing similar platforms in healthcare or government settings.

Evaluation uses a best-value approach on a 100-point maximum across six weighted categories: Functional Capabilities & Alignment with CCHD Needs (35 points), Implementation, Usability & Project Approach (15 points), Security, Privacy & Technical Capabilities (15 points), Training, Customer Support & Ongoing Services (15 points), Vendor Experience & Qualifications (10 points), and Cost & Overall Value (10 points). Security requirements mandate SOC 2 Type II certification, encryption protocols, role-based access controls, and confirmation of CCHD data ownership with export capabilities.

Mandatory pass-fail requirements precede weighted scoring: timely submission, minimum vendor qualifications, security compliance confirmation, data ownership guarantees, pricing transparency, and demonstrated implementation and support capabilities. The vendor must provide detailed implementation timelines, training and change management plans, technical documentation, and dedicated support through implementation and beyond. Pricing must itemize software licensing, implementation and deployment fees, training and change management services, and ongoing technical support and maintenance. The contract term typically spans multiple years to ensure adequate return on investment and system optimization.