ServiceNow

Central Piedmont Community College is requesting sealed competitive quotations for ServiceNow platform subscription licenses and related software entitlements via IFB 88-270012-CK, with offers due October 6, 2026 at 2:00 p.m. Eastern Time through the NC Electronic Vendor Portal and vendor questions due September 28.

The scope encompasses core licensing modules across IT Service Management (ITSM Advanced and Prime), IT Operations Management (ITOM Advanced and Prime), Customer Service Management (CSM Advanced and Prime), Strategic Portfolio Management (SPM Advanced and Prime), Human Resources Service Delivery (HRSD Foundation, Advanced, and Prime), Workplace Service Delivery/Experience (Advanced and Prime), Governance Risk & Compliance/IRM, AI Control Tower, asset management solutions (ITAM, HAM, SAM, EAM), Integration Hub, SecOps (Advanced and Prime), and Core Business Suite (Advanced and Prime). Quantities range from 50 to 2,500 units across fulfiller, approver, and user-based licensing tiers. Respondents must provide pricing for all commercially available licensing tiers and editions; identify material functionality differences between tiers; clearly distinguish required, dependent, and optional licensing; and submit network architecture and technology stack diagrams.

The contract term is three years with options for two additional one-year renewal periods. Award will be made to one vendor using Best Value Analysis under the Lowest Price Technically Acceptable Source Selection Method. No minimum or maximum purchase quantities are guaranteed; actual purchases depend on college requirements, available funding, and approved projects. Subscription fee increases in years after the initial term shall not exceed 5% annually unless parties agree otherwise. A 10% retainage of contract value applies with final payment contingent on state acceptance.

Vendors must achieve GovRAMP Core status within twelve months of award or submit a GovRAMP Security Snapshot Score with commitment to the Progressing Snapshot program. E-Verify compliance and disclosure of workers outside the U.S. are required. Payment terms are Net 30 days.