RFQ-27-05699 Accela Software Solution and Support

The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS) is requesting quotations for Accela Software Solution and Support services under RFQ-27-05699, with responses due October 20, 2026. This procurement is restricted to vendors on the ITS86 Software and Service Category 1 statewide contract or the ITS81 Project Services and GIS statewide contract — a mandatory cooperative-purchasing vehicle that filters eligibility.

The scope covers professional services and support for the ePLACE program, which currently operates Accela On-Premises (Version 22.2.3.0) for four state agencies — the Alcoholic Beverage Control Commission, Division of Labor Standards, Massachusetts Department of Transportation, and Department of Professional Licensure — and will migrate to Accela SaaS (Version 26.3.0.3) by contract start. The program processes approximately 26,000 transactions annually across 316,000 records. Required deliverables include installation, configuration, issue triage and resolution, task and change request implementation, system operations and maintenance, integration with Commonwealth systems, data conversion, custom interface development, testing, production implementation, documentation, and training. Bidders must demonstrate experience managing Accela implementations for similarly-sized organizations and proficiency with the entire Accela Suite, including Accela Automation, Citizen Access, and Mobile Office or Mobile Application. Bidders must also comply with Commonwealth data security standards covering personally identifiable information, payment card information, protected health information, federal tax return information, and criminal justice information.

Support and maintenance services operate under fixed-price models; professional services task orders may use either time-and-materials or fixed-price pricing at the Commonwealth's discretion. The contract begins January 1, 2027 with an initial six-month term and potential one-year renewal periods. Work is 100% remote with no onsite requirements; personnel based in the United States are preferred, though offshore resources may be considered with EOTSS approval. Hourly rates must remain valid for three years and may increase by no more than three percent annually thereafter. Questions were due October 2, 2026, with Commonwealth responses estimated October 8, 2026. Responses must be submitted through COMMBUYS.