RFQ 27-05430 for AWS Hosting and Related Services

The Executive Office of Technology Services and Security (EOTSS) is requesting quotations for AWS hosting, managed services, and professional services resale on behalf of the Commonwealth of Massachusetts under RFQ 27-05430, with responses due September 16, 2026 at 3:00 PM Eastern Time. Only bidders awarded ITS88 Category 1 or Category 2 designation are eligible.

EOTSS anticipates awarding one contractor for AWS hosting and managed services resale, up to four contractors for managed services only, and up to five contractors for professional services. Professional services labor categories include cloud architecture, platform engineering, cloud-native development, artificial intelligence, data analytics, security, and operations. Respondents must provide detailed pricing for AWS resale discounts, transition services, and fully burdened hourly rates for all professional services categories, with preference for onshore resources. Responses must address transition-in and transition-out approaches, Service Level Agreements with transparent metrics and service credits, security compliance with Enterprise Information Security Standards, data classification and handling requirements, and generative AI governance.

The Commonwealth estimates aggregate annual spend of approximately $36.98 million for AWS hosting and managed services under a Private Pricing Addendum with discounted pricing to be negotiated during award. Resulting Master Services Agreements will carry an initial seven-year term with potential renewals upon mutual written agreement. The Commonwealth waived the standard one percent contract administration fee for Executive Department purchases under ITS88 for the first seven years, and bidders are expected to reflect this cost savings in pricing.

All bidders must provide three customer references, demonstrate experience with government or highly regulated environments, and certify compliance with Commonwealth data protection requirements including personally identifiable information, payment card information, protected health information, federal tax information, and criminal justice information handling. Bidder questions are due July 31, 2026; Commonwealth responses will post by August 12, 2026. Estimated bidder demonstrations are scheduled for dates to be determined, with notice of apparent successful bidders posted by November 16, 2026.