RFP 25-01 Print & Mail Statement

Solicitation # RFP2501PRINTMAILSTATEMENT
Posted 9/3/25, 12:00 PM
No Updates
Due 10/1/25, 3:00 PM
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Louisville Water Company is seeking proposals for a comprehensive print and mail statement service through RFP 25-01, targeting utility bill printing, mailing, and electronic presentment services for a three-year contract period from October 1, 2025, through September 30, 2028. The procurement covers processing approximately 2.8 million bills annually, with daily volumes ranging from 5,000 to 40,000 bills, and requires full integration with Louisville Water's Oracle Customer Care and Billing (CC&B) software. Vendors must demonstrate a minimum of five years of business experience in utility statement printing, operational capability with at least two firms serving 200,000+ monthly customers, and technical readiness to create targeted billing statements, provide electronic storage and archival services, and support multi-channel customer communication. The evaluation methodology will allocate 60% to the technical proposal, 25% to the cost proposal, with potential additional 5% for Small Business Equity (SBE) and Local Preference participants. Key submission deadlines include a question period from September 3-17, 2025, with proposals due by October 1, 2025, at 11:00 AM EDT through the Bonfire digital submission portal, with an implementation period scheduled from February to April 2026.

The RFP includes provisions for Small Business Equity (SBE) and Local Preference participants, potentially offering additional scoring advantages for qualifying vendors. While no specific set-aside designations are explicitly detailed, the procurement emphasizes technical competency and comprehensive service capabilities. Proposers must provide three years of audited financial reports, demonstrate production experience with large utility customer bases, and show technical compatibility with existing systems. The contract allows for potential renewal for up to five additional one-year terms, suggesting a possible long-term partnership opportunity. Although specific budget ranges are not directly stated, the comprehensive nature of the RFP and the annual processing of 2.8 million bills indicates a significant contract value. The procurement requires vendors to have robust technological infrastructure, including secure data transmission capabilities, disaster recovery plans, and the ability to handle complex billing system integrations. Proposers must also demonstrate experience with USPS relationships, production equipment capabilities, and comprehensive customer communication strategies.

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