RFI C161894 Audiology Services

The New York State Department of Corrections and Community Supervision (DOCCS) Contract Procurement Unit is issuing RFI C161894 seeking vendor information and capabilities for on-site and virtual audiology services to the state's incarcerated population across 41 facilities, with responses due September 22, 2026 by 3:00 p.m.

This is an informational inquiry only and will not result in a contract award. DOCCS makes no commitment to award a contract, pay costs incurred in preparation, or procure services based on responses received. Failure to respond will not preclude vendors from responding to future competitive solicitations.

The scope encompasses diagnostic hearing testing, impedance and middle ear testing, hearing aid evaluations, device procurement, fitting and dispensing, follow-up care, hearing aid analysis and simple repairs, and patient education. Vendors must provide services using their own equipment and be responsible for all hardware, software, technical support, maintenance, and service delivery. Vendors must employ New York State licensed and certified audiologists, hearing instrument specialists, and otolaryngologists, and must hold hearing aid dispenser registration and provide language translation capabilities. The incarcerated population served is approximately 35,000 individuals across the DOCCS facility system.

Respondents must submit estimated pricing for services, including hardware and software specifications, technical support details, warranty provisions, training and helpdesk operations, and documentation of 24/7/365 support availability. All costs associated with responding are the responsibility of the respondent.

Questions are due September 9, 2026 by 3:00 p.m., with answers provided by approximately September 14, 2026. Responses should be submitted via email to DOCCScontracts@doccs.ny.gov or mailed to the CPU at 550 Broadway, Menands, New York 12204. This RFI does not fall under procurement lobbying law restrictions, and information provided is used for budgeting and planning purposes only.