Request for Information: Libraries - Patron Point(Springshare) Software

A Florida county is issuing a Request for Information to determine whether Patron Point (Springshare) library software is available exclusively from a single provider or whether comparable alternatives exist, with responses due October 20, 2026. This is a sole-source/sole-brand evaluation vehicle, not a purchase commitment or pricing request.

The county seeks vendor responses across four functional categories: hosting and core registration (cloud-based SaaS with duplicate account detection and USPS address verification), email and messaging (automated notifications with delivery tracking, drag-and-drop builders, digital library card renewal automation, customizable newsletters), engagement and analytics (patron feedback surveys, custom reporting with automated delivery, SMS messaging capabilities), and ecosystem integration (third-party API connections to integrated library systems and e-resource providers). Vendors must indicate whether their proposed solution fully satisfies, partially satisfies, or does not meet each requirement, and must identify any material differences from the Patron Point specification in an "Overall Equivalency/Exceptions" section.

Vendors must identify their role (manufacturer/developer, authorized reseller, or other) and propose a specific product or service. The questionnaire attached to the RFI provides the detailed evaluation framework. The Director of Purchasing retains sole authority to determine comparability and decide whether to designate the commodity or service as sole source or sole brand; such determination is not subject to objection, protest, or appeal. No contract value, term, set-aside provisions, incumbent status, or pricing information is specified in the RFI documentation.